Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 99 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Kingston Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Lawson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,310
    • Self-Funded Nursing Dementia Care from £1,360
  • (these prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingston Court Care Home Reviews (99)

Total of 99, showing 41-60
9.6

Kingston Court Care Home has a Review Score of 9.6 (9.603) out of 10, based on 36 reviews in the last 2 years. Over all time Kingston Court Care Home has 99 reviews.

Overall Experience

  • 70
  • 26
  • 2
  • 0
  • 1

Date Published

99
5
17
36
63

Review from L O (Wife of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident on an interim basis whilst awaiting adaptations to our home in order to maintain full twenty-four-hour nursing care. The management and care of my husband have been beyond my expectations. Staff are empathetic and always professional. However, a recent incident where an
open conversation with a member of staff was overheard and reported by a relative erroneously about the content/context of our conversation. In order to minimise people repeating my conversations, I will now keep my husband's door closed.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from H P (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor cleanliness on ground floor/old food on chairs, drink spilt up the wall? When? It looks old.
Insects crawling on corridor floor eg: woodlice. Carpet and chair dirty with spilt food in the room. The skirting board needs to be washed.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from Julie M (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Kingston Court for 7 and a half years, in this time I have found my mam's care has been good. In the last few months, I have noticed a large turnover of staff and yet another manager who I have not met yet.

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Review from Stephen R (Friend of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleased to see our friend and fellow Christian well and in pleasant surroundings following her time in hospital. She is obviously settled and happy with the staff who were very helpful and attentive. The reception was well run and helpful, we were delighted that she is receiving the level of
care she needs. God bless.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from Andrea H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 10 months of her life at Kingston Court after a fall due to the deterioration in her dementia. It was extremely stressful particularly for my dad to relinquish her care to a nursing home after being Mum's carer for 12 years. The staff made this process so much easier for us. Compassion
and care is at the heart of this home and allowing my dad to be her essential carer and to stay active in her care daily really helped my dad during this transition.
Supporting us as a family in the last 4 days of my mum's life meant so much to us and being present when my mum died helped us at this difficult time. Staff are welcoming and approachable and nothing is a bother. The home is immaculate and my mum particularly enjoyed her meals and the fantastic birthday cake for her 80th birthday that was made by kitchen staff! I would not hesitate to recommend Kingston Court to anyone looking for care for a loved one.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.
Kind Regards.


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Review from Jenny B (Wife of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made me very welcome whilst waiting for my husband to be transferred to the home from hospital. I was able to unpack his belongings just before he came in. We spent about 3 hours together during which time he enjoyed his dinner. Everyone is pleasant and it's a big comfort to me knowing he
will have care 24/7.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated.


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Review from L T (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had continued care throughout the Covid pandemic. She seems settled and content when we haven't been able to visit. It would be nice to have more updates from the home as to what goes on. It is sometimes very difficult to contact anyone, and when visiting resumed, it would have been nice
to have a conversation with someone.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated. Kind Regards.


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Review from Shirley W (Relative of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always friendly and helpful. They cared for both my mum and my husband exceptionally well. The staff also kept you well informed about my mum and husband.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review; it is much appreciated. Kind Regards.


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Review from Julia D (Sister of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has been so friendly, welcoming and helpful - office staff, care workers, cleaners and nurses - all have a chat and a smile.
I am happy that my sister has so many kind people caring for her.

Reply from Kim Lawson, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated. Kind Regards


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Review from Richard P (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam was in Kingston Courts care for about 18 months until she passed away. She had the best possible care and a safe place to call her home. All staff have been brilliant even going above and beyond on occasions with COVID and our mam's condition. I would say they were family when we weren't allowed
to attend, thank you very much for caring for our mam.

Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you so much for your kind words during such a difficult time. The staff really appreciated your comments. S Kidd


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Review from Christine W (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good atmosphere at Kingston Court with lovely staff. Welcoming, friendly and always helpful. They made us feel better at such a stressful time. Our mum came to this place unplanned and I'm so glad she did. Good memories, she was comfortable here. I haven't completed all ratings because she wasn't
eating and neither could she join in with activities due to her condition.

Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you for your review, it is much appreciated.
Kind Regards Sheena Kidd


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Review from Kevin H (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Kingston Court for a short period. I can honestly say from the day he entered until his passing, the management and staff went above and beyond to make my dad and our family feel welcome and nothing was too much bother. I was amazed how all the nurses and carers with their busy schedules
found time to really get to know Dad. Our family wish to thank them all for everything and for allowing us to spend the last few hours with Dad.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you so much for your kind words, during such a difficult time for you and your family.


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Review from Gordon O (Nephew of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, always a friendly welcome. Safety is always a priority. All staff appear to treat patients and visitors with concern and dignity. It may be difficult but food and drinks can be quite cool. The laundry can be haphazard, however, all staff are kept busy and seem to do their utmost to help.

Reply from Sheena Kidd, Home Manager at Kingston Court Care Home

Thank you so much for your kind review, I will discuss the issues you mention with the staff involved. Kind regards Sheena Kidd


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Review from Neil H (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant with helpful staff.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind words, the staff at Kingston Court strive on upholding the values and professionalism.


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Review from Julie H (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff very friendly and caring to all residents. This past pandemic year has been handled to the highest standard to keep everyone safe. It has been difficult not seeing my mum, but her safety is more important.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind comments. It has been lovely to have the friends and families return and to see the benefits that this has had for our residents.


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Review from L P (Granddaughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great communication and updates. Staff are friendly.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you so much for your kind comments. The staff at Kingston Court strive to provide the best care. It has been outstanding to see friends and family return to Kingston Court and the impact that this has had on the residents.


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Review from J B (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All checked in a door, gown on, mask and gloves. Then had coronavirus tests done. Then forms to fill in. Afterwards went to see Mam fast asleep but peaceful. Wish I could hug her and kiss her, but not allowed. When will this horrid virus be finished?

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind comments. It has been outstanding to see friends and family return to Kingston Court and the impact that this has had on the residents.


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Review from John G (Son of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Kingston Court from Cumberland Infirmary at the end of August 2020. This was initially intended as a period of assessment but, owing to further spells in hospital, periods of lockdown quarantine, and difficulty in finding a suitable alternative care home, she remained at Kingston
Court and is now a permanent resident.
Throughout that most difficult period, during which her mental condition has greatly deteriorated, it has been a real comfort for me to know that my mother is receiving the best possible care. I have been able to speak to her regularly via Facetime and it became obvious from the outset that the nursing and care staff are extremely caring and compassionate. Last week was the first time I was able to go beyond the reception area and visit my mother. My first impressions of Kingston Court reinforced the limited knowledge I had already gained and I have every confidence that she is in the most capable hands.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your kind words, we at Kingston Court aim to provide the best possible care whether the resident is an interim or a permanent. Your mother has settled and has now become a cherished member of the Kingston Court family.


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Review from C B (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is well cared for, and his needs are met. He knows where he is and requested to stay in the care home. He tells me he is very comfortable, feels safe and is well looked after.

Reply from Colin Graham, Home Manager at Kingston Court Care Home

Thank you for your comments, we strive to ensure that our residents receive the best available care.


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Review from S M (Friend of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always found the staff very kind and caring. I was able to visit whenever I wanted it was never a problem.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your feedback following your recent experience at our home. We appreciate you taking the time to let us know how we are doing.


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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Kingston Court Care Home is calculated as follows: ( (290 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 403 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Kim Lawson

Job Title: Home Manager

Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.