Kingston Court Care Home

Newtown Road, Carlisle CA2 7JH
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9.6 99 Reviews
  • Kingston Court Care Home, Carlisle
Kingston Court Care Home is located on the outskirts of Carlisle.

It is a three-story modern home offering nursing care, residential care, respite care and dementia support.

Highly skilled staff focus on person-centred care in a friendly and comfortable environment.

The en-suite bedrooms can be furnished and personalised by each resident to ensure they feel at home, with ample space in which to meet with family and friends.

Experienced cooks pride themselves on providing home-cooked nutritious dishes, with a four-week rolling menu. Cooks are able to cater for specialist diets.

The care home is run by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Kingston Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Lawson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingston Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,300
    • Self-Funded Nursing Care from £1,310
    • Self-Funded Nursing Dementia Care from £1,360
  • (these prices are only a guideline, please contact Kingston Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kingston Court Care Home Reviews (99)

Total of 99, showing 61-80
9.6

Kingston Court Care Home has a Review Score of 9.6 (9.603) out of 10, based on 36 reviews in the last 2 years. Over all time Kingston Court Care Home has 99 reviews.

Overall Experience

  • 70
  • 26
  • 2
  • 0
  • 1

Date Published

99
5
17
36
63

Review from Josephine B (Sister of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much appreciation to all the staff at Kingston Court for the kindness, care and attention given to my sister over the last months of her life. A very difficult time for all made even more difficult due to the Covid situation. All the family, along with myself, want to thank all the staff for the care
and understanding shown towards us all.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.


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Review from Evelyn N (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, nothing is any trouble. Lovely and friendly, always keeping me up to date how Mam was doing. Even at this time of the virus, they went the extra mile to take care of the residents. I never had any anxieties about leaving Mam when I was away. Sadly Mam passed away recently and
I can't thanks everyone enough for taking care of her to the end. It was a pleasure knowing everyone.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely feedback. It is very much appreciated and I will certainly pass this on to all of the team.
It was a pleasure working with you all too.


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Review from S R (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been here since Christmas. He is well looked after and the home is pleasant and clean. His room is ok although, because of the number of domestic residents, the alarms are always going off and the home is noisy for my dad. He had settled there and they have managed his nursing needs very
well. They locked down early because of Co-vid and have done well to manage the extreme difficulties it has persisted.

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Review from D B (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have gone above and beyond by living-in during the Covid 19 pandemic. They look after my father very well, keeping to a high standard of personal care. They carefully listen to his wishes, despite his limited ability to easily communicate.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your review. Your feedback is really important for us to be able to look at improvements throughout.


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Review from R C (Brother of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is always clean and tidy when we visit. Her room and surroundings are also clean. The staff are helpful and we are informed of any changes in my sister's condition.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your review. Your feedback is very important for us to plan on continual improvements.


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Review from L C (Niece of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been extremely well cared for, and all the staff have been brilliant, I can't thank them enough. I would also like to thank you for the lovely, thoughtful photo you sent; I must admit it had me in tears. Thank you so much. Please take care all through this difficult time and hope to see
you all soon, God Bless you all.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. I know it is difficult at this time when you cannot get to visit but our staff will continue to take good care of your loved one, as they always try to do. Hopefully, it won't be too long before visiting can be arranged again.
Until then, we will continue to keep you updated.


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Review from C S (Husband of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even before the lockdown I was very very happy with the excellent care my wife received at Kingston Court. During the lockdown I have contacted the home by telephone every day and have been kept fully up to date with everything.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. Our staff work extremely hard to ensure all our residents are looked after to a high standard.


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Review from J K (Wife of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transported to Kingston Court directly from hospital in September 2019. He has cancer and is unable to walk and has other ailments too. My family and I have been amazed at the excellent care he is receiving and are so thankful to all the staff for their expertise, professional care, kindness
and compassion and we are so thankful that a room at Kingston Court was available when he needed it.
During lockdown, the staff have been simply excellent.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely words. We are never perfect but can assure you that the staff here work very hard to ensure a good standard of care is given. Thanks again.


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Review from K D (Son of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Really nice staff. Just spot on. Thank you.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. They are very much appreciated.


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Review from Stephen C (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best care I could have possibly hoped for right up to the end of her life. The management, nurses and care staff were compassionate, caring, friendly but most of all treat my mum with dignity. This care home is a prime example of what care should look like to the elderly and vulnerable
and I will be eternally grateful for this.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you for your lovely words. We will always try to maintain a good standard here at Kingston Court. Thank you


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Review from Kathryn L (Daughter of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the short time, my mother was at Kingston Court, she was treated with respect and boundless care and compassion, especially from the staff nurses, though all the staff was friendly and supportive. As a family, we felt confident about leaving my mother at Kingston Court and they provided a safe,
caring and professional environment for her until her passing.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely words. Our staff are a good team who aim to ensure our residents stay here, as well as family interaction, is a homely and comfortable one.


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Review from Michelle S (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Kingston Court in his final few weeks of life, as we had begun to find caring for him as a family, at home, just too difficult. The staff were absolutely fabulous. They were brilliant with my dad - offering comfort and reassurance when he needed it most. They welcomed us as
a family and allowed us to visit at any time, day or night - and in his final few days, they were so kind, letting us stay with him, so he was not on his own or afraid when he passed away. Having onsite nursing staff was truly a blessing. They knew when he needed to see a doctor and had a great understanding of his health needs. I would not hesitate to recommend Kingston Court to families. I felt comfortable with dad being there as I knew he was in good hands. They treated him with dignity and respect. Nothing was too much trouble.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. You were all part of the family here at Kingston Court. Thank you.


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Review from James T (Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently spent two weeks in Kingston Court after being discharged from hospital I would like to thank the staff who were very polite, and friendly. They were very helpful at all times and I was well looked after.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. We are pleased that your stay was a pleasant one and wish you all the very best.


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Review from Manfred F (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Kingston Court Care Home for several weeks. He was not an easy man to please and even at 92, he found it difficult to accept his limitations and poor health. I found all the staff and management went out of their way to do everything possible to please Dad and engage him in the activities.
He was well cared for mentally and physically and was treated with compassion and understanding.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely words. We really appreciate the feedback from you. Thanks again.


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Review from K N (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Kingston Court are hard-working, friendly, extremely caring and helpful. My mum has been treated with dignity and cared for to a very high standard. Nothing is too much trouble. It's very reassuring to know my mum is safe and being well looked after.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you very much for your kind words. The staff team do work really hard to ensure all our residents are well looked after and we really appreciate the feedback. Thank you.


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Review from Patrick D (Friend of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Kingston Court on many occasions to see my friend and I always find the overall standard excellent. In the UK, we need many more care homes to the standard of this place! The staff are all most caring and helpful to the residents. Management clearly take a personal interest, not only
in each resident but, in the overall standard of the home.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your lovely review. Our staff here at Kingston Court aim to ensure a good standard of care for all our residents. We take feedback very seriously and always strive to improve. Thank you.


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Review from Vivienne S (Daughter-in-law of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff whatever their level of responsibility and role were thoroughly committed to providing excellent care and consideration with warm humanity.
There was always a perceptible sense of positivity in very difficult circumstances during my mother-in law's final weeks. Every care was taken
with her physically, ensuring that she was clean, looked after and retained all dignity possible. My mother-in-law was encouraged to mix with other residents and engage in the offered activities which gave her some cheer in difficult times. When this was no longer possible, the staff showed considerable sensitivity and professionalism which her relatives found very touching and supportive. We can not thank the staff involved in her day-to-day care enough for all that they gave her in so many ways during her stay with them.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for the lovely review and I will certainly relay this feedback to our team. The staff team work tirelessly to ensure that all our residents are looked after in a way that we would all like to be looked after and I am pleased that you were happy with the care delivery to your loved one. Thank you again for such positive feedback.


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Review from C C (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you. I'm so grateful that Mum found her way to you as your care, strength and kindness were outstanding. Mum was not keen to move to a home but when she needed that level of support, you reached out and calmly, quietly, tirelessly gave Mum just what she needed - smiles, washes, clean room, custard,
biscuits and above all - dignity.

Reply from Pam Hamilton, Home Manager at Kingston Court Care Home

Thank you so much for your kind words. They are very much appreciated. Feedback is important to us, not just for praise but to look at ways in which we can improve our service. Our team are extremely dedicated and strive to provide a clean, happy and safe environment for all who come into Kingston Court


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Review from Christopher S (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care and kindness you have given the resident. She could not have been in a better place or been better looked after.

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Review from Sandra C (Niece of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout my aunt's stay at the home, she was cared for in an excellent manner. I had no concerns where staff were concerned. Any queries I had were swiftly dealt with by the manager.
If I had any concerns, it would be I would have liked my aunt to have had more days out but I understand due to staffing
and the nature of the illness, I know it was not possible.

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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Kingston Court Care Home is calculated as follows: ( (290 Excellents x 5) + (86 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 403 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Kim Lawson

Job Title: Home Manager

Joined: 2022

It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.