Lovely, clean facilities that feel very homely and well maintained.
S L (Granddaughter of Resident)
Staff are friendly, caring and helpful and the environment is modern and clean
J S (Daughter-in-law of Resident)
As a family, we feel that we were being cared for as much as our relation.
Christine M (Daughter of Resident)
Kingston Court Care Home has a Review Score of 9.6 (9.616) out of 10, based on 38 reviews in the last 2 years. Over all time Kingston Court Care Home has 101 reviews.
Review from Anne W (Daughter of Resident) published on 14 October 2016
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.616) out of 10 for Kingston Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.616 for Kingston Court Care Home is calculated as follows: ( (309 Excellents x 5) + (89 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 425 Ratings = 4.616
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kingston Court Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
It is a very exciting time for Kingston Court, as acting Home Manager Kim Lawson has decided to step away from her role as Regional Manager at Mariposa Care to commit to being Home Manager at Kingston Court full-time. Mariposa Care is very proud of what Kim has achieved so far at Kingston and feels very confident the home will continue to excel under her leadership.
