Riverwell Beck Care Home

Durdar Road, Carlisle CA2 4SE
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9.8 53 Reviews
  • Riverwell Beck Care Home, Carlisle
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of Mariposa Care, providing first-class nursing care for people living with complex medical needs and 24-hour nursing dementia care, delivered by a specialist team.

Riverwell also offers residential care for people who need help with everyday tasks, as well as residential dementia care. The caring and compassionate staff go above and beyond to support residents to maintain their independence, encourage social activity and to build relationships within the home.

The home is located only a short drive from Carlisle city, close to Upperby Park, local shops and with good public transport links, making it an ideal location for visitors.

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Care Provided by Riverwell Beck Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Carruthers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Riverwell Beck Care Home Reviews (53)

Total of 53, showing 1-20
9.8

Riverwell Beck Care Home has a Review Score of 9.8 (9.840) out of 10, based on 25 reviews in the last 2 years. Over all time Riverwell Beck Care Home has 53 reviews.

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Review from Jennifer W (Wife of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Riverwell beck care home is lovely the staff go that extra mile with residents, very well organised. Laundry very good always wearing their own clothes,the activities they do are brilliant, admin and office staff again very good.its also very clean so everyone is doing a good job.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you very much for your positive review, our staff are grateful to receive your feedback.


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Review from S G (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From coming into the care home my husband has settled really well, staff are very friendly. They provide excellent care and support. He enjoys the activities, taking part in things he enjoys. The food is excellent. Staff treat my husband with dignity and respect and enjoy his sense of humour. Clean
and tidy. This was a difficult decision to make as we had not been apart for 61 years but I am grateful to all the staff for the excellent care they provide.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to our dedicated staff.


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Review from Fiona K (Daughter-in-law of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately my father-in-law was unable to continue looking after himself in his own home. We visited Riverwell Beck and knew instantly that it would be suitable for him. As with some elderly people, he was reluctant to leave his own home. However, after several weeks at Riverwell Beck he is settling
in very well and has said he likes it there and that he gets very well looked after. Which is reassuring for his family. He is treated in a caring and respectful manner by all. The staff are efficient, caring and respectful. I would certainly recommend Riverwell Beck.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review. We are really pleased your father in law is settling well at Riverwellbeck.


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Review from Kath B (Granddaughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been a resident now for 2 years and I have only good things to say for the care team at Riverwell Beck. Grandma isn't the easiest of patients but the staff always treat her with respect and kindness. Nothing is too much trouble and the communication between staff and the family is always
very good.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is lovely to share with our hardworking staff.


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Review from T R (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the Care Home now for over two years and during that time has received the best care and compassion from all the staff, she has always told me that she likes it there and she enjoys getting involved with the activities. I would recommend the Home to families who are looking for care
for relatives.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is lovely to share with our hardworking staff at Riverwellbeck.


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Review from Paul C (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into care at Riverwell Beck after a slow decline into dementia. As a family we visited and researched many facilities looking for the right place. We felt Riverwell offered everything mum needed to give her the best possible life and care.
Mum have been living at Riverwell Beck now for over
a year and we have been delighted with the home on every level, from the facilities, food, staff and activities, we also appreciate the way we can visit when ever we wish on our own terms, very helpful when bring up a family and running a business.
I would recommend Riverwell Beck to anyone looking for a high standard of care for their loved ones.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it is much appreciated to share with our hardworking staff.


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Review from C T (Daughter-in-law of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean and warm and rooms are kept clean. The staff are very good and helpful all the time and my relative loved having baths etc. I'm always made to feel welcome when I go there. I would recommend this home to anyone.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive feedback this is much appreciated by our hardworking staff.


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Review from E M (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to need care by "fast track" from hospital. I was sceptical until we were introduced to Riverwell Beck.
From the moment we visited, we knew that this was going to be a caring homely place for her to live her last days. We have not been disappointed. Our tickbox responses reflect this.
The
staff shows patience and tenderness in caring for Mam. There are smiles and bright eyes when they listen and talk with her, using the whiteboard to ensure she understands. There is a commitment to a home full of love for Mam, us her family, and for each of the staff team.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your positive review, this means so much to our hard-working team at Riverwell Beck.


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Review from Sandra R (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to stay at Riverwell Beck Care Home after a long stay in hospital and in a temporary care home, she was made to feel welcome from day one. The staff have been caring and friendly with my mum. I love they don't mind when you visit and are always friendly and courteous. Mum is very withdrawn
after having a serious stroke and losing her husband, so I am hoping she will be included in some of the activities and be able to interact with the other residents and staff.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means so much to our staff.


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Review from Malcolm G (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, happy place meaning my mother is very content. Everyone worries when their parent has to eventually leave their home of memories and enter the different and strange world of care but when I visit her she is happy, more social and grateful for the caring staff. So that
is all I want.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your positive review this means a lot to our dedicated staff.


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Review from Margaret T (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received respite care at the home from the 1st of July to the 12th of July. He suffers from MS and needs a lot of care. He has respite while major work was carried out at our home to provide him with a wet room and wash/dry toilet. We, his family, will always be grateful for everything the
staff did for him, as you will see from our options.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your review; it was a pleasure to care for your husband and will pass your kind words on to our staff.


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Review from M H (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 23rd of June I visited my mam, who had had another stroke on Thursday. The staff were trying to get her to eat and drink, but one staff member in particular (young member of staff) was kneeling on the floor, slowly feeding her a yoghurt. His care and compassion, his gentle tone when he spoke
to her was exemplary. Who said not all heroes wear capes! I think they meant him! Thank you.

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Review from S H (Brother of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged the placement at Riverwell Beck with the Care Home manager who was extremely helpful and understanding of our needs.
My sister settled well into Riverwell Beck and the staff immediately accommodated her needs and what she was able to do and the things she enjoyed.
We visit regularly and
the staff are always welcoming and our relative is well cared for and well presented. During the month our brother and his wife travelled to Cumbria and also visited. He is a retired GP and his wife has forty years nursing experience. They are totally happy with the placement and whole heartedly endorsed our choice of Riverwell Beck.
We are comforted in the knowledge that she is safe, well cared for and the staff are wonderful with her.
We are always kept informed of her well-being. Everything is in my sister's best interest.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to us all and I will share your experience with our hard-working staff.


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Review from Jane M (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the fact that we could never have imagined our mum needing a permanent place in a residential home, we feel so fortunate that she was placed at Riverwell Beck.
We have only ever witnessed staff treating our mother with respect, care and dignity and she is always clean and comfortable. Nothing
seems to be too much trouble and we always receive a friendly greeting from staff whenever we visit.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review, we will pass your kind words on to our staff.


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Review from Jane T (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who work at Riverwell Beck are all amazing. They have patience, kindness and respect and nothing is too much trouble. They look after my Mum, who needs lots of care, with gentleness and understanding and I know that she is safe and cared for all the time - knowledge that allows me to relax.
The
home is a friendly place where individual needs and preferences are catered for and where the residents and their relatives are listened to. Many new ideas have been implemented over the past couple of years to make sure that residents are stimulated and entertained (if this is what they want) and this means that the home feels vibrant and upbeat as there is lots going on.
I really could not ask for more from the staff at the home, they have made Mum’s last years much better and I am grateful to them for all that they do.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review it means so much to our staff to know how much they are appreciated.


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Review from Christine B (Sister of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister just moved in yesterday and has settled very well. She said all staff are nice, and I agree with her, for the ones I've spoken to. She has been made to feel welcome and at home. The staff have all been very helpful and check in with her regularly.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review; this is much appreciated by our hardworking staff.


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Review from K R (Nephew of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As good as other visits. She is looked after really well and the staff are so very friendly. It is always a pleasure to visit your care home.
The garden is well maintained even in the winter and the view from the windows is beautiful.

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Review from S F (Daughter-in-law of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is known by name by all staff, at whatever level, that she comes into contact with. Some activities have been tailored exactly to meet her interests. She has the dignity of her own room and staff always knock before entering. Her room is cleaned frequently and kept tidy. She has taken on a new glow
since living in the home as her daily needs are taken care of with love and compassion.
As for her family, our relief is palpable in that we no longer have to worry about her medication, eating, washing, clothing and socialising. The home not only cares for Mum but us too.

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Review from David C (Brother of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful, friendly and hard-working staff result in a caring environment for your residents.

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Review from Mary G (Wife of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came across Riverwell Beck Care Home when I was searching online for a suitable care home for my husband. He had just spent a month in another care home and the experience was terrible for both of us. I had to move him but was unable to cope at home. Hence my search.
Riverwell Beck has been a revelation.
It is purpose-built as a care home - not an inconveniently converted old house. It is light and airy, impeccably clean with pleasant, individual bedrooms, comfortable communal sitting rooms and dining rooms. The food is very good but the best thing of all is the staff. All are efficient, friendly, always ready to explain and help. My husband has been here for a year now. He has dementia and continues to deteriorate. My only consolation in my grief is the knowledge he is being cared for as well as is humanly possible. Thank you.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Riverwell Beck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Riverwell Beck Care Home is calculated as follows: ( (248 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 288 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverwell Beck Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Carruthers

Job Title: Home Manager

The Registered Home Manager at Blackwell Vale is Wendy Carruthers. Wendy has worked in the field of Care for many years and still enjoys every aspect of this. Wendy believes that every individual deserves the right to a warm, loving, safe and caring environment. Wendy is extremely proud of the team she has at Blackwell Vale and believes that they do an excellent job and it is through them, that the home has built its reputation as being a good place for people to come and receive 24 hour care. They are very much a team and support each other. Wendy’s door is always open and you can come and visit her at any time.


Frequently Asked Questions about Riverwell Beck Care Home

What types of Care is Riverwell Beck Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverwell Beck Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Riverwell Beck Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Riverwell Beck Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverwell Beck Care Home to the centre of Carlisle?

1.8 mile(s) as the crow flies, distance by road may be significantly further.