Riverwell Beck Care Home

Durdar Road, Carlisle CA2 4SE
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9.8 53 Reviews
  • Riverwell Beck Care Home, Carlisle
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of Mariposa Care, providing first-class nursing care for people living with complex medical needs and 24-hour nursing dementia care, delivered by a specialist team.

Riverwell also offers residential care for people who need help with everyday tasks, as well as residential dementia care. The caring and compassionate staff go above and beyond to support residents to maintain their independence, encourage social activity and to build relationships within the home.

The home is located only a short drive from Carlisle city, close to Upperby Park, local shops and with good public transport links, making it an ideal location for visitors.

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Care Provided by Riverwell Beck Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Carruthers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Riverwell Beck Care Home Reviews (53)

Total of 53, showing 21-40
9.8

Riverwell Beck Care Home has a Review Score of 9.8 (9.840) out of 10, based on 25 reviews in the last 2 years. Over all time Riverwell Beck Care Home has 53 reviews.

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Review from Valerie F (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has many challenging health problems which are dealt with skill, compassion and love and in a timely manner. I feel totally secure leaving my mother to be cared for by the lovely, compassionate and well-trained staff. It doesn't matter what day or time we visit, Mum looks well cared for. The
meals are very good. I always feel welcome and comfortable when visiting. The staff do listen to your queries.

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Review from Martin S (Husband of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's reassuring to know my wife is in a caring environment, looked after by management and staff that are clearly prepared to go the extra mile to ensure the best possible care and support.

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Review from T T (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well cared for. The food is plentiful, and the staff are friendly and always available to help him and us as a family.

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Review from J F (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with Mum's care.
Staff are always approachable, friendly and attentive.
Mum is always clean and comfortable whenever we turn up.
Staff are very protective of her dignity which is very important to all of us.
We are never ignored. Nor is mother.
I've not commented on the activities
element because Mum is not in a situation where she could/would use the facility.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to the staff at Riverwell Beck, we always strive to provide a high standard of care.


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Review from Teresa K (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really well looked after and cared for in Riverwell Beck Care Home. The staff are always on hand to help and chat to him. I don’t know how we would have coped without him being cared for so well there.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review this means a lot to the staff at Riverwell Beck. We will pass on your kind words.


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Review from Dave T (Cousin of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my dealings with all staff at Riverwell Beck I have found the caring professionalism of this organisation to be outstanding.
I have no hesitation in recommending their services to others who can be assured of a thoughtful well rounded service at all times.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your review this means a lot to us to continue to improve our service.


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Review from Chris S (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very caring, and there is a lovely welcoming atmosphere. The last time we visited, the carer we met talked to my mother, reassured her and helped her recognise who we were. Otherwise, we would not have had any communication at all. So thoughtful. Thank you for all you do.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you very much for your review. This is important to us to continue to improve our service. I will pass on your kind words to our lovely staff.


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Review from Mark W (Son of Resident) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am struck by the way in which the carers are always ready to go the extra mile. It is so heartening to hear the word 'yes' so readily. My mother is really cared for and the staff really go out of their way to ensure her comfort.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you Mark for your review. Your feedback means a lot to us and always lovely for the staff to feel that appreciation.
Kind regards
Wendy


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Review from Angela R (Daughter of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough to the staff at Blackwellvale( Riverwell Beck) for the care and compassion they have provided now for over two years for my mum with severe dementia. They are so patient with her, encouraging and genuine look out for her wellbeing - there have been some incidents
which they have safeguarded professionally and always keep me in the loop of what is happening. My mum does not recognise any of us now but responds to staff like they are family which is lovely.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you Angela for your review this means so much to us. I will pass on your kind words to the staff who care for your mum.
Kind regards
Wendy


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Review from Stephen D (Son of Resident) published on 10 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a nice experience the staff are always smiling and they all greet you in a nice manner they always speak to my mother when they pass us, my mother seems content overall I think she is well looked after, thank you

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your review this means a lot to us all. I will pass on your kind words to the staff who care for your mother.
Kindest regards
Wendy


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Review from Luke T (Son of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Blackwell Vale are caring, loving and humorous. Nothing is too much trouble for them and they have gone out of their way to make Mum happy over the last 5 or so years. She has been deteriorating recently and they have kept us fully informed of developments throughout. Mum always smiles
when she hears them talking to her and we couldn't ask for anything more.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your review your much appreciated comments will be passed to our dedicated team.
Kind regards
Wendy


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Review from U L (Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is great. Staff and facilities are good, the food is good and good value for money

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive review we appreciate your comments. At Blackwell Vale, we continue to improve on standards in the home.
Kind Regards
Wendy Carruthers
Home Manager


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Review from G L (Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is good, facilities for all the residents. The staff are polite, the food is good with good variety. Rooms are adequate for all and good value for money.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your review. Here at Blackwell Vale, we are always striving to improve standards and appreciate your positive comments.
Regards
Wendy Carruthers
Home Manager


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Review from M M (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff who have treated my mother with kindness, dignity and patience during difficult times. I have been well informed regarding my mother's health and the home is always available at the end of the phone. The home is clean and secure and has a good activities programme.
Although the rooms are spotless and functional they probably need updating. I have been informed an extensive refurbishment programme is planned shortly. In my opinion, the home provides excellent care.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive comments they are very much appreciated. We have started the extensive refurbishment which will include bedrooms and we are very much looking forward to the outcome.
kind regards
Wendy Carruthers
Home Manager


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Review from P G (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has made my mum who is 91 years old very welcome. The care she has received from everyone is first class. I have always been informed of any changes etc. to my mum's health, medication or visiting arrangements. A huge thank you to Blackwell Vale's team who are always friendly and helpful.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your positive comments they are very much appreciated and shared with our hard-working staff.
Kind Regards,
Wendy


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Review from J K (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We live 300 miles away so it is difficult. We don't visit very often and because of Covid obviously have not been in for over a year. However, when we have been (over 4 years), people/staff have been pleasant and attentive and my mother has been well looked after. Certainly far better than she was treated
by neighbours/villagers at home.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you so much for your review it is much appreciated.


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Review from H R (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have always been very friendly and helpful at all times.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you very much for your review it is much appreciated.


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Review from Barbara C (Daughter of Resident) published on 29 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Blackwell Vale Care Home for over six months and my sister and I are both very happy with the care she is receiving. The staff are all very friendly and most helpful, mum has settled in really well and is quite happy there. I visited Mum earlier this month and it was all carried
out very safely and friendly.

Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care Home

Thank you for your review it is very much appreciated.


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Review from Brian D (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home a few days. So far I cannot rate the staff and care so highly. They are so caring and helpful.

Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care Home

Thank you, Brian, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from M R (Wife of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very well looked after. The carers are all very good and very helpful to my husband. He is very happy, even with his mental problems, and very settled. No complaints.

Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care Home

Thank you, for letting us know how we are doing at Blackwell Vale Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Riverwell Beck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Riverwell Beck Care Home is calculated as follows: ( (248 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 288 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverwell Beck Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Carruthers

Job Title: Home Manager

The Registered Home Manager at Blackwell Vale is Wendy Carruthers. Wendy has worked in the field of Care for many years and still enjoys every aspect of this. Wendy believes that every individual deserves the right to a warm, loving, safe and caring environment. Wendy is extremely proud of the team she has at Blackwell Vale and believes that they do an excellent job and it is through them, that the home has built its reputation as being a good place for people to come and receive 24 hour care. They are very much a team and support each other. Wendy’s door is always open and you can come and visit her at any time.