Riverwell Beck Care Home

Durdar Road, Carlisle CA2 4SE
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9.8 53 Reviews
  • Riverwell Beck Care Home, Carlisle
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of Mariposa Care, providing first-class nursing care for people living with complex medical needs and 24-hour nursing dementia care, delivered by a specialist team.

Riverwell also offers residential care for people who need help with everyday tasks, as well as residential dementia care. The caring and compassionate staff go above and beyond to support residents to maintain their independence, encourage social activity and to build relationships within the home.

The home is located only a short drive from Carlisle city, close to Upperby Park, local shops and with good public transport links, making it an ideal location for visitors.

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Care Provided by Riverwell Beck Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Carruthers (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Riverwell Beck Care Home Reviews (53)

Total of 53, showing 41-53
9.8

Riverwell Beck Care Home has a Review Score of 9.8 (9.840) out of 10, based on 25 reviews in the last 2 years. Over all time Riverwell Beck Care Home has 53 reviews.

Overall Experience

  • 39
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Date Published

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Review from D T (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Blackwell Vale approximately 9 months ago, and although she does not have dementia, she is unable to express herself when speaking and finds it difficult to put her thoughts into words (Aphasia). She also has difficulty walking and has a slight loss of movement in her right arm. The
home has a caring, homely atmosphere and the staff are very helpful to both residents and visitors. There are several activities to occupy the residents, both in house and through visiting parties, and special events are organised throughout the year. The food is substantial, and visitors are encouraged to have a meal with their relatives (at a small donation). The management and staff are always available to discuss any concerns we may have about the resident's care, and I have had first-hand experience as to how quickly they have rectified my concerns. I consider my mother to be well looked after by the staff, and the recent meeting with the new manager has reassured me that the home is moving forward in the care of its residents.

Reply from Olivia Shields, Marketing Assistant at Riverwell Beck Care Home

Thank you for your comments about your recent experience at Blackwell Vale Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Peter J (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Blackwell Vale several weeks ago. The staff are kind, welcoming and cheerful. The home is clean and well managed, and the formalities of admission were efficiently and thoughtfully completed.
The nurses and carers took great care to make Dad's transition from the previous care home
stress-free and welcoming. Despite coming at fairly short notice his room was made to look homely and reminiscent of his previous room; the lovely handyman even popped his head around the door a few hours after Dad had arrived to check all the pictures were well placed and did we want anything else done?
We are very happy with Dad's new home.

Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care Home

Thank you, Peter, for your comments about your recent experience at Blackwell Vale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L L (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, nothing ever too much trouble. My mam seems to be settling in nicely. All meals are homemade and always a good choice. The room is nicely furnished, clean and bright.

Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care Home

Thank you for your positive feedback towards Blackwell Vale Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from H C (Son of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant environment. Very friendly and helpful carers and staff. My father has settled into the new environment and is now more relaxed. Our requests (bed length) were quickly resolved.

Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care Home

Thank you for your positive feedback towards Blackwell Vale Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your father has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from P D (Son of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

No mangers, not enough nurses, no finance staff, not enough staff working at the care home. Food all over the floor and patients. Patients left in urine and faeces, always has a bad smell in the care home. Leave patients with bad feet and toenails. Just badly run to me, no one does anything about complaints.
This has been going on for years. Patients have really dirty fingernails. I just feel the staff are struggling. Lots of agency workers.

Reply from Jasmine Bracken, Marketing Administrator at Riverwell Beck Care Home

Thank you for taking the time to leave us your feedback. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.
An experienced home manager with 25 years’ experience and a background in providing a high level of quality care has recently joined the home. They are ably supported by a Deputy Manager who has been at the home for over a year and at Four Seasons Health Care for 8 years.
Blackwell Vale works with allied health professionals in dentistry, ophthalmology and chiropody amongst others. The health and wellbeing of our residents is of the utmost importance to us.
Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review from Andi A (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum needs 24/7 care as she is mostly bedridden. I am so relieved by the care she receives. I am kept well informed of her state of health. There is genuine care for her well being by all members of staff. We are able to visit any time we want and bring the family pet. I am so glad to be able to give
her lunch myself when I visit. The staff are so friendly and helpful. A relaxed and homely atmosphere enjoyed by all of us.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you for letting us know how we are doing at Blackwell Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C F (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has provided my mother with all the care she needs. Cannot fault the carers and nursing staff, they make everyone feel welcome, even visitors. The home itself is clean and tidy. Only concern is, if any, is the lack of hot meals, but can understand staff can only go by her word if she
refuses.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from S G (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Blackwell Vale for over two years and is quite happy there. Obviously, she would rather be at home, but unfortunately, at 99 it isn't possible. I think the home has improved a lot in the last two years, both from a management and a caring point of view.
Everyone is extremely
helpful, cheerful and conscientious and I would recommend it to anyone.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Margaret C (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault anything about the home.
The staff have all been brilliant and the care given to Dad and all of us was outstanding.
An example of a well-run care home.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you, Margaret, for letting us know how we are doing at Blackwell Vale Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Neil W (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very well cared for by all staff members. They even looked after the family. Nothing was too much trouble.
Very happy with Dad's care.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you, Neil, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Elizabeth D (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very well looked after by all the staff, from the cleaners to the manager. They all had a big caring attitude and spoke to all their clients by name.
We were all made to feel like a part of the home family.

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Marcer C (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was initially nervous about moving into a nursing home but seeing how quickly she settled at Blackwell Vale put any reservations I had to rest very quickly. The staff are all very friendly and personable and I have found my Mum happy and content with every visit. Overall the help we have received
concerning Mum's general care and wellbeing has been excellent!

Reply from Ronnie Cavanagh, Marketing at Riverwell Beck Care Home

Thank you, Marcer, for your comments about your recent experience at Blackwell Vale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from R M (Son of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home for 2 years. The staff have been fantastic and caring and sensitive with my dad and my family. My dad liked the care home. Thank you x

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Riverwell Beck Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Riverwell Beck Care Home is calculated as follows: ( (248 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 288 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverwell Beck Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Wendy

Wendy Carruthers

Job Title: Home Manager

The Registered Home Manager at Blackwell Vale is Wendy Carruthers. Wendy has worked in the field of Care for many years and still enjoys every aspect of this. Wendy believes that every individual deserves the right to a warm, loving, safe and caring environment. Wendy is extremely proud of the team she has at Blackwell Vale and believes that they do an excellent job and it is through them, that the home has built its reputation as being a good place for people to come and receive 24 hour care. They are very much a team and support each other. Wendy’s door is always open and you can come and visit her at any time.