Review from S R (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

Would just like to say a huge big thank you to the wonderful care that was given to my Mum when she was there. Sadly Mum passed away. All staff were friendly kind and helpful towards myself and sister and brother when we visited. A huge big thank you to the senior nurse who served us food and drinks

in the dining room. The nurses, healthcare assistants, domestics and the ward hostess thank you all very much for looking after our Mum and us as a family.

Reply from Alister Cook, Director at Cartmel Grange Nursing Home

Thank you for your kind words, and so sorry for your loss.

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Review from Bryan C (Husband of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience

My wife was only in Cartmel Grange for twelve days. She peacefully passed away on January 15. She received excellent care and all the staff were so friendly to me when I visited her. I was so pleased that she spent her final days at Cartmel Grange.

Reply from Alister Cook, Director at Cartmel Grange Nursing Home

Thank you for taking the time to review our home, we are so sorry for your loss. Kindest regards.

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Review from Patricia W (Sister of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

My sister has dementia. She fell and went into hospital in February, she was in there for six weeks and they sent her to Cartmel Grange where she was made very comfortable. She had a lovely room with a lovely view of the sea. She was well cared for by everyone until she passed away on the 8th of October

2023.

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Review from Helen K (Daughter of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience

Mum's short experience, due to failing health, meant within two weeks of arriving she was moved to end-of-life care, Mum chose to refuse medical support. I can't express in words what considerate, caring and truly professional the whole team were in their dealings with us and obviously with Mum. We

had 100% confidence in the whole team and would wholeheartedly recommend Brancaster Care Homes.

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Review from Wendy C (Wife of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff do their best under difficult circumstances (shortages due to Covid). Because of this, activities are very limited as staff are needed for care. My husband is kept clean and nursing care is good but the standards of cleanliness are not good. Lift floor is often 'tacky', carpets dirty and windows

are often covered with seagull droppings (outside!). Food is tasty and nutritious. Most staff are approachable and kind.

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Review from Heidi B (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum struggled to settle when she first arrived. The staff were extremely patient with her and addressed some of the problems of loneliness she had in creative ways, ensuring she doesn't spend too long on her own. The activities in the afternoon she loves. The nursing is of a good standard, as my

mum is very frail. The Jubilee celebrations were a great initiative resulting in a delightful afternoon in the gardens. The visiting access is good and flexible. The gardens are beautiful.

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Review from K S (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

The care provided is excellent and the caring staff make such a difference to a person with dementia. Food is hearty and plenty of choices. Questions and concerns are listened to and quickly solved. This has been a tough period for everyone, but the resilience of the staff is great to see.

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Review from Thomas D (Husband of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident of Cartmel Grange Nursing Home for almost five years and now in the advanced stages of vascular dementia. During this time I have visited her regularly and been able to witness the professionalism and care all the staff have provided in their given duties, those who care

for my wife and her personal needs have done so with dignity, patience, compassion and the attention to the little things that matter have been done with care and understanding. I therefore would have no hesitation in recommending to others the high quality of care and support that Cartmel Grange Nursing Home provides.

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Review from E B (Daughter of Resident) published on 2 May 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care and resident feels very safe and secure. Despite extra pressures of Covid staff and management have maintained their friendly and professional attitude.

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Review from Katherine G (Daughter of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience

My mum came to Cartmel Grange Nursing Home on the 5th November. Right from the start, the staff were wonderful. They were very supportive of both my mum and me. My mum has complex needs and is quite demanding but they are very kind and patient with her, bringing out the best in her character. The nursing

care is detailed and excellent. My mum was very poorly when she arrived (almost end of life) but she has already made significant improvements in both her physical and mental health over only three weeks and I am certain this is down to the care they have given her.
Dementia and mental health problems rob us of our parents before their time, but I have had better and more lovely conversations with my mum over the last three weeks than in the whole of the last three years. I know this is down to the staff making Mum feel as comfortable as possible under the circumstances.
It's extremely hard to work in any care home no matter what your role and it is very evident that all the staff I have met are hardworking and dedicated.

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Review from L W (Partner of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

Indignities and lack of respect experienced here by my partner cannot adequately be described. With a few exceptions, staff "led" by a disinterested management, were impatient and patronising with a total lack of compassion. My partner has vascular dementia; only after six months and four attempts did

a "care plan" not say "he has no memory problem". Amongst many other failures included; little communication between staff; poor health care, dirty clothing, residents not dressed in their own clothes, staff with an inadequate command of English, inadequate telephone systems and relatives deemed a nuisance (I overheard myself being sworn about).

Reply from Melanie Williamson, Registered Manager at Cartmel Grange Nursing Home

Thank you so much for taking the time to leave a review, we value all feedback from residents and relatives and take seriously any concerns expressed. From reading the review it is clear that you feel we have not met your expectations and the high standards that Cartmel Grange is renowned for. On almost all occasions reviews confirm satisfaction and admiration by residents, relatives and visitors for the excellent job our staff do. On this occasion, we have not had the opportunity to address this concern through our normal quality assurance procedures and we would encourage the reviewer to make personal contact either with the Home Manager or the Operations Director through our Head Office so that the particular concerns can be logged, investigated, understood and resolved.

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Review from Mal S (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

Mam was a resident at Cartmel Grange for a short spell from December 2020 through to her death in April 2021. I can't speak highly enough of the staff at the home. Even amid the complications of Covid restrictions and lockdowns, my sister and I were given amazing support and it's testament to the staff

there that Mam asked if some of them would be present with her when the priest arrived for her confession and his blessing. They were compassionate, understanding, kind, and positive throughout - as the day shift ended, there would be a steady stream of gentle knocks on the door as staff came to say 'see you tomorrow'. The custom of the guard of honour as Mam was leaving for the final time was respectful and heartfelt. Thank you for treating her with respect and dignity and genuine care in her time with you.

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Review from Gordon C (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

Mum suffered from dementia and was a resident at Cartmel Grange for a little over 12 months, until April 2020. I have only praise for everything and everyone involved in her care and l can thoroughly recommend this home for yourself or your loved one.

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Review from A H (Wife of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

All the staff here are so kind and caring, not only to my husband but also to all members of our family and the friends who have transported me here.
My husband has only been here a week and it is hard to cope with lots of new faces, changes in medication and also being apart after nearly 54 years

together. All the staff are doing their best to make my husband more comfortable and find out his preferences, and to treat him with respect and dignity. If I needed care, I would be happy to come here myself.

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Review from Kathryn Q (Daughter of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience

My mum has vascular dementia and has been living in Cartmel Grange Nursing Home since April 2016. During that time her happiness and quality of life has improved considerably. Her emotions and language remain intact, and she frequently expresses how fortunate she feels and how lovely everyone is. Without

exception, the staff are hardworking, professional and above all, kind, with great sensitivity regarding the individuality and dignity of those in their care. Mum will be 90 in March, and before coming to live here, she was unhappy - the care she has received from these wonderful people has enhanced her life.

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Review from D R (Grandson of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

Staff always nice, surroundings beautiful. They always seem caring and attentive towards my Grandma and keep us informed.

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Review from Helen H (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

All the staff are very pleasant and obliging in the event of any additional service or food/drink being needed.

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Review from Rosemary C (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience

My dad has been in Cartmel Grange for over three years now. He is an intelligent man who, at nearly 95yrs old, and despite his dementia, is aware of his physical limitations and often tells me how lucky he is to live in such a lovely place. The staff are all so good to him, taking the time to chat and

sort him out if he needs anything. He is always clean and tidy and they take great care to ask him for his preferences on food, entertainment and daily routines. The staff are well trained and observant of each individual and I have often seen them going above and beyond their duties, helping him and other residents in day to day life. Dad knows most of his carers by name and regards them as his friends. He gets lots of hugs and laughs with them daily which is lovely to see. They have good wifi on-site and we talk most days using face to face via the internet which is a wonderful way to keep in touch, keep him company and check on him. The staff are very used to hearing another voice in the room!

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Review from Louise B (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience

We are so grateful for the care my mum receives at Cartmel Grange. We feel very blessed she was able to come here. We have complete peace of mind at all times that she is being loveling cared for. All the staff in all walks of life in the home are dedicated to caring for the residents here. Thank you

from the bottom of our hearts to you all.

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Review from Rebecca G (Daughter of Resident) published on 27 August 2018
Submitted via Website • Report

Overall Experience

Visiting dad today. He’s been in a few care homes but nothing tops this one. He’s settled so well! Staff are wonderful I watch them tend to other users and they were just lovely. Care, respect, dignity and just lovely! This home is a godsend!

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Cartmel Grange Nursing Home

Care Provided by Cartmel Grange Nursing Home

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Funding & Fees Guide for Cartmel Grange Nursing Home

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