Harbour View Care Home

14A Bransty Road, Whitehaven CA28 6HA
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9.8 48 Reviews
  • Harbour View Care Home, Whitehaven
Harbour View Lodge is located in the town of Whitehaven and overlooks the harbour. The home is close to shops, amenities and public transport.

This tastefully decorated purpose built home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Harbour View Lodge provides TV lounges and a quiet sitting room with beautiful harbour views, for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Meals based on traditional cooking using fresh produce are served, and residents can select from the daily choices menus available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for individuals. A sensory/relaxation room has also been developed.

The home has an activities therapist who co-ordinates a varied programme of activities for residents.

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Care Provided by Harbour View Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Leanne Morgan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harbour View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Harbour View Care Home Reviews (48)

Total of 48, showing 1-20
9.8

Harbour View Care Home has a Review Score of 9.8 (9.833) out of 10, based on 11 reviews in the last 2 years. Over all time Harbour View Care Home has 48 reviews.

Overall Experience

  • 42
  • 5
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Date Published

48
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Review from Tracey W (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Uncle received outstanding care from the team at Harbour View Care Home. It is a wonderful home, so welcoming, beautifully decorated and clean. Lovely home cooked meals and cake! The staff are amazing, incredibly kind, patient and compassionate. We cannot thank the team enough.

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Review from M J (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went to Harbour View for end-of-life care, as she had advanced dementia and other medical issues, the home is very clean, the rooms are beautifully decorated and the staff are amazing and professional. The staff showed great care and compassion for my mam and made her feel welcomed and safe.
They treated her as an individual and tried their hardest to ensure the last couple of weeks of my mam's life were peaceful and calm. In a very difficult time, with Mam's complex medical needs, they treated her with the highest care and respect and made her feel that she was part of their family. They also made us, the family, feel welcomed and also made sure we were kept fully informed about the health and wellbeing of my mam.
I cannot recommend Harbour View highly enough and I will always be grateful for the way they looked after my mam.

Reply from Tessa Matthews, Marketing at Harbour View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was in Harbour View for a short 6 days before she died but I wish we had found this nursing home sooner for her. The home is clean, tidy and welcoming and the staff are all kind, caring, compassionate and they really looked after my mam and us as a family. My Mam had suffered a severe stroke
and they were able to meet her complex needs and make her as comfortable as possible during her time with them and kept us fully updated and communicated with us well at all times. The other residents all looked happy and content to be there and the staff spoke to everyone as if they knew them inside out. I know the thought of nursing homes for your loved ones can be daunting and a worry but please look around Harbour View as it is a lovely place, with good staff, lovely rooms with lovely views and I felt settled knowing how well my mam was being looked after.

Reply from Maisie Lawrence, Marketing Assistant at Harbour View Care Home

Thank you for taking the time to share your experience at Harbour View. We are so sorry for your loss and offer our sincere condolences to you and your family. We understand how difficult this time must have been for you, yet it is reassuring to know that our team met your expectations and that your mam was comfortable during her final moments. Our team truly appreciates your positive feedback and recommendations to others. It means a great deal to us to know you felt your mam was treated with dignity and compassion and that you supported yourself during such a challenging time. If there is anything more we can do, please don't hesitate to reach out.


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Review from Gemma W (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went into Harbour View after 4 months of being in hospitals. We were over the moon when mam got a place at Harbour View. From when she arrived she recieved excellent care and service as did we, her family. All the staff are so professional from management to carers, nurses, domestics, kitchen
staff and maintenance. My mam was only at Harbour View 24 hours and our family cannot thank this team enough for the excellent and dignified care given to my mam at the end of her life because you all made a massive difference to the rest of our lives. Thank you all.

Reply from Maisie Lawrence, Marketing Assistant at Harbour View Care Home

Hello, thank you for your kind comments about our entire team at Harbour View. We truly appreciate you taking the time to share your mum's experience during her time with us, and we are very sorry to hear about your loss. We understand how difficult it must have been, but we are glad that you felt our team lived up to expectations and treated your mum with the dignity and compassion she deserved in her final moments. If there is anything more we can do to support you, please do not hesitate to reach out. Take care, and thank you once again.


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Review from Susan Q (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted to find that Harbour View could offer respite accomodation at short notice for my mam. After initial anxiety about going to Harbour View, my mam settled nicely into the warm, friendly environment. The room was pleasant and the overall ambience of the home was welcoming. All the staff
I met were polite and friendly I went away reassured that mam would be well cared for. Chatting to Mam following her stay she commented on how friendly everyone was and how lovely the meals were. The activities coordinator was a bubbly person who obviously enjoyed her role in the home. Mam is already booked for her next stay. Thank you Harbour View.

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Review from Margaret J (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad went in for a long weekend while we were away. Loved it and asked if he could move in. Been there about 18 months now, happy, lovely staff.
Activities provided if want to take part, trips to town for ice creams.
Kept informed when jabs etc are required.

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Review from Brenda M (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home, with amazing staff. Couldn't ask for a better care home. I would definitely recommend it. The staff were sympathetic and caring when Mam passed away, and supported my family and me.

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Review from J P (Grandson of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granda suffered from dementia and was placed into Harbour View Care Home. He was looked after superbly and with the upmost amount of care and I cannot thank the staff enough. They looked after him until his passing and supported him in his new surroundings. Harbour View allowed my granda to meet
new people and enjoy a different experience and he loved it. The staff are friendly and down to earth, especially with the residents. I couldn’t thank Harbour View enough for their support after my granda’s passing.

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Review from B E (Sister of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing bad to say about the home. Staff and care is fantastic. You get a warm welcome on entering the home and I wouldn't want my brother to live anywhere else. A big well done to everyone and thank you.

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Review from Ailsa H (Niece of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle came into the home for short stays to start off with for a couple of days here and there, until his condition worsened and he moved in full-time. I was a bit hesitant at 1st as my dad had stayed in Harbour View Care Home previously till he died and his care was questionable. Since the new manager
has taken over she has turned the home round a full 180 and the care for my Uncle was second to none from the day he went in until the day he left. We were very well looked after by the staff especially the day my Uncle passed the staff were fantastic making a difficult day that bit easier.
I would recommend the home to anyone that is having to make the sad decision to have to place their loved ones in residential care.
Well done to the manager and everyone who works at Harbour View, you are all outstanding and I can't thank them enough.

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Review from Sara R (Wife of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour View Care Home, is an outstanding care home.
I witnessed first-hand after my partner moved in how dedicated the staff are.
The home manager and all the staff, at every level, are brilliant.
They are a hard-working team, that gives care and support not only to the residents but to visiting
family members
The short time my partner who then became my husband while in the home received care on and above a level that is exceptional.
He sadly passed on the 23rd March 2023, aged 52, the staff, I cannot thank you enough for everything they brought to the last weeks of his life, with their support and care on a level that is outstanding. I thank each and every one of you from the bottom of my heart.

Reply from Harriet Sharland, Marketing Assistant at Harbour View Care Home

Thank you, Sara, for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your father was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Paul W (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the facilities and staff. The staff go about their work diligently and professionally showing compassion at all times. There is a positive culture where residents and visitors are supported. Meals are adapted to suit individual preferences.
Security is good with keypads
on all exits.
Professional advice on process and funding is also available. I was introduced to the manager who was most helpful at all times.
End-of-life care provided was exceptional, approached with dignity and care.
The facility is having a phased refurbishment and the room we had use of was clean and tidy.
Thanks to everyone involved. Keep up the great work.

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Review from Eric T (Brother-in-law of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and respect for my brother in law. He is extremely well looked after by very professional members staff who cannot do enough to help him. The care home is very well run to high standards of medical care, cleanliness and catering.

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Review from David M (Respite Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Harbour View are kind and considerate and are working so hard to keep the residents safe and well during the pandemic and periods of uncertainties, making personal sacrifices to commit to their roles together.
I am happy and looked after so well and treated with respect in a happy, friendly
environment.
The home is beautifully kept and sunny and bright and is in a lovely location overlooking the harbour.
I would happily recommend this lovely home to everyone needing help looking after a loved one.
Thanks so much, Harbour View team.

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Review from Sharon R (Cousin of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour view staff and management team continue to provide a high standard of care to my cousin.
They are always pleasant to myself and my family.
Are extremely caring empathetic and very supportive.
We want to say a big thank you to an excellent team.

Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home

Thank you, Sharon, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything else we can do for you, please reach out.


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Review from Matt R (Friend of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring for my friend were exceptionally professional and friendly. Staff were always looking for ways they could help make my friends stay with them as comfortable as possible. No request from us as friends was too much. The home had a friendly and calm feel about it and was exceptionally clean.
I can't thank the staff enough for their care and support, I wish them all the best in the future.

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Review from N P (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and patient with my brother. He is treated with respect and dignity and they often go out of their way to provide him with little things e.g. cheese sandwiches in the middle of the night if he can't sleep. His room is satisfactory for his needs and kept clean. The staff have
been magnificent over the pandemic in helping to keep the home safe and secure.

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Review from Eva P (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Harbour view since September 2021 and I can’t thank the staff and management enough for the care they provide for my mum.
My mum has settled in and this is all down to the dedicated staff who are amazing and create a loving family atmosphere.
Thank you everyone at Harbour view
I would definitely recommend Harbour View.

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Review from A M (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed for 2 weeks respite. Was treated with respect and courtesy. Room was adequate with a view over the harbour.
Staff very friendly and approachable overall no complaints and further respite stay booked.

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Review from S D (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident of Harbour View since having his stroke in 2012 at only 53 years old. He is very well liked by all the staff and other residents in the home and is treated in a personal and professional manner. It can be difficult for someone my Dad's age to spend their time living in a residential
home, but he receives the attention and care he needs 24/7 and we know he is in the right place. The staff are fantastic with him, and should all be commended for what they do.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Harbour View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Harbour View Care Home is calculated as follows: ( (105 Excellents x 5) + (21 Goods x 4) ) ÷ 126 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour View Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Harbour View Care Home

What types of Care is Harbour View Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harbour View Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Harbour View Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Harbour View Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Harbour View Care Home to the centre of Whitehaven?

0.5 mile(s) as the crow flies, distance by road may be significantly further.