Review from S D (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience

My Dad has been a resident of Harbour View since having his stroke in 2012 at only 53 years old. He is very well liked by all the staff and other residents in the home and is treated in a personal and professional manner. It can be difficult for someone my Dad's age to spend their time living in a residential

home, but he receives the attention and care he needs 24/7 and we know he is in the right place. The staff are fantastic with him, and should all be commended for what they do.

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Review from A W (Relative of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience

My relative was made to feel welcome on arrival. The staff were caring and compassionate. The facilities were clean and well-appointed. He appreciated male staff were able to assist with showering.
Prior to respite, we were fully informed regarding Covid regulatory requirements.
We would definitely

use again for respite.

Reply from Katie Barnett, Marketing Administrator at Harbour View Care Home

Thank you for your comments about your recent experience at Harbour View Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Jean M (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

My mother has settled well. Whenever I phone I am treated with politeness and courtesy and not made to feel a bother or nuisance. Thank you.

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Review from Sue C (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

Our dear dad was admitted to Harbour View Care Home in December 2021. During his time there he received excellent care from all of the staff. He wasn't an easy man to look after but the standard of care did not reflect that. I have held back filling in this review so that I could assess the standard

of care during his passing. What we experienced was wonderful, professional and compassionate nurses/carers and we will be forever grateful for their outstanding love and care.

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Review from C H (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

Staff always welcoming and available. My father was very well cared for even though we know he could be a difficult character. He became very complimentary towards some of his carers.
He passed away peacefully, thanks to the excellent nurses and carers, who do a hard job with little thanks. They deserve

to be appreciated more in our society. Thank you

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Review from J L (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience

My Mam began her stay at Harbour View Care Home at the beginning of the month. She was very poorly but with the dedication and care of the staff she is starting to pick up. As I live in London, they have also taken the time to keep me in touch, which is greatly appreciated. It seems that nothing is

too much trouble for them.

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Review from S C (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

After only 4 weeks of my mother in law being a permanent resident of Harbour View Care Home We have found it to be friendly, caring, very clean and tidy and a brilliant atmosphere. All staff are a credit to Harbour View Care Home who encourage all residents on all levels.

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Review from B K (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

Another challenging year with the pandemic and more isolation. My mum is settled, the staff are very caring and take the time with her when she's anxious or confused.

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Review from Joanne B (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience

Since arriving at Harbour View Care Home my mother has been extremely well looked after by all the staff who work there. All her needs are attended too and she is happy and very content.
The facilities are excellent and the home and staff have exceeded all expectations, nothing is too much trouble

and the family has been informed of all required treatment and care required by my mother.
Thankyou!

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Review from Dennis R (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

I can't commend Harbour View Care Home enough for the exemplary treatment care and attention all the staff and care assistants have shown my mother while she has been receiving palliative end of life care. They have shown my mother and my family very compassionate and friendly care and dignity at such

a difficult time.

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Review from Rebekah (Granddaughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience

Harbour View Care Home did an amazing job of taking care of my grandmother in her final days. They kept us very well informed and gave her excellent care keeping her comfortable, safe and happy. I want to thank all the staff from the bottom of my heart, who made an awful time a little easier. I'd love

to thank one of the nurses who made us all feel at ease and made this horrible situation bearable, she is a credit to this care home and a credit to the nursing community.

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Review from Lisa B (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience

My dad was admitted after a stay at the hospital as it wasn’t safe for him to be at home, he was end stage cancer care. All the staff were welcoming and Dad enjoyed his chats about Liverpool etc, we arranged to have Mum admitted to the room next door after her discharge from hospital. After a long stay,

it was lovely to see them together to celebrate their 60th wedding anniversary. As my brother and I don’t live in the area it was reassuring to know that they were both safe. During Dad's final days, everyone was so helpful and kept the tea flowing even at 3am! They looked after Dad as professionals and also treated him with dignity. I was allowed to be with him during his last hours and the nurses were great spending time explaining options and care every step of the way. Thank you to you all. On Dad's final journey on the day of his funeral, he stopped by so everyone could come out and say goodbye.

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Review from Suzanne W (Respite Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Staff are great, nothing is too much for them, very efficient and caring, I can't thank them enough for taking great care of me, I would recommend it to anyone. It's like home from home, thanks again for everything to the manager and team.

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Review from J M (Niece of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience

Our Uncle has been a resident of the care home for a year now, during his stay he has been treated with dignity and respect. He has quite complex needs which have been met at every turn by compassionate and caring staff. He has always been a very independent man and with the help of the staff he still

is and as a family for that, we are very grateful.

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Review from Mary R (Sister of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

My Brother has been in harbour view for the past 9months, I can't believe how well he has settled in.
The staff are unbelievably kind and patient, they go out of their way to accommodate his needs and he is happy and content.
He joins in the daily activities and on my few visits (due to Covid) he

is always smiling and happy in his surroundings.
It is such a relief to us (family members) that he is somewhere that genuinely cares about his well being and we can rest assured that he is getting the very best care possible.
Thank you Harbour view. You are truly appreciated.

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Review from C W (Daughter-in-law of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law needed care after a minor operation. The care and dedication of all the staff was fantastic. After 66 years in her home, this was a very big change, they talked to her, cared for her and became friends with her. I would like to say a very big thank you - especially to the manager who

went the extra mile.

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Review from Maureen W (Mother of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My son has been in Harbour View care home since January 2019. He likes it very much and I would not put him anywhere else and I know he would not go anywhere else as he is very settled here. He is very friendly with everyone. He tells me the meals are very good. I know he is getting well cared for.

I would recommend Harbour View Care Home to anyone and I do tell people I know that it is very good.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you, Maureen, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Mike T (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in Harbour View for nearly four years, and in this time the standard of care has been fantastic from day 1, and never deteriorated. The staff have always been helpful, supportive and caring and I cannot thank them enough.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you, Mike, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Colin M (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

Value: I have nothing to compare it to. However, it is satisfactory. My wife is well cared for.
Dignity: Literally, this is a manner showing self-importance or the solemnity of an occasion. In a care home, respect is what counts. It implies kindly, considerate treatment of residents - a friendly and

comforting manner in words and deeds. Some carers are excellent.
All are good.
Activities: Liked by those fit enough to participate.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you, Colin, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from A H (Brother of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

Very good. Excellent care.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Harbour View Care Home

Care Provided by Harbour View Care Home

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Funding & Fees Guide for Harbour View Care Home

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