Harbour View Care Home

14A Bransty Road, Whitehaven CA28 6HA
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9.8 49 Reviews
  • Harbour View Care Home, Whitehaven
Harbour View Lodge is located in the town of Whitehaven and overlooks the harbour. The home is close to shops, amenities and public transport.

This tastefully decorated purpose built home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Harbour View Lodge provides TV lounges and a quiet sitting room with beautiful harbour views, for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Meals based on traditional cooking using fresh produce are served, and residents can select from the daily choices menus available. Special diets can be catered for.

Residents can benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for individuals. A sensory/relaxation room has also been developed.

The home has an activities therapist who co-ordinates a varied programme of activities for residents.

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Care Provided by Harbour View Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Leanne Morgan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harbour View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Harbour View Care Home Reviews (49)

Total of 49, showing 41-49
9.8

Harbour View Care Home has a Review Score of 9.8 (9.846) out of 10, based on 12 reviews in the last 2 years. Over all time Harbour View Care Home has 49 reviews.

Overall Experience

  • 43
  • 5
  • 1
  • 0
  • 0

Date Published

49
4
8
12
37

Review from Aileen R (Wife of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you, Aileen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from A S (Husband of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Understaffed, poor food.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Review from B D (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and hard working. They treat residents with respect and understanding of the individual needs.
The home provides activities that are appropriate for the residents' needs eg. Looking back in time, quizzes, music, beautician, music for health, harpist plus lots of others.
Staff
are well informed to the residents' requirements.

Reply from Ronnie Cavanagh, Marketing at Harbour View Care Home

Thank you, for letting us know how we are doing at Harbour View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Stephen T (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Harbour View for over 18 months and the standard of care has been excellent from day one. As a resident, my mother can be 'a bit of a handful' and the nurses and carers all allow for her mood swings, which we all as a family appreciate.


Her medical condition means

that she can black out at any time and as such I don't think she could be in any place better than Harbour View.

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Review from Anne W (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very clean and I feel the carers so a fantastic job.
Food, in general, is good but for residents with specific dietary requirements, it is not so good nor varied.
I feel there are "understaffed" problems where a lot of "one to one" or spending time with residents fail due to work pressure,
but I feel this is vital in part of their care and needs to be addressed. Residents who are unable or do not drink by themselves, carers should be sitting with them and helping out as fluids are so important.

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Review from Norma Y (Daughter of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Harbour View Care Home 12 months tomorrow, mam was only there two weeks, when she had to be admitted to hospital again, after two weeks mam returned to Harbour View Care Home. Mam previously arrived at Harbour View Care Home after being in hospital six weeks, mam and family have had
to face total life changes and although a care home wasn't originally in the life's plan, have come to terms with it and are very happy for her to be there. I spend a lot of time each day with mam and have got to know the staff and procedure very well, they have given us a lot of support through a difficult time, I put my full trust in this dedication, as mam is a Bransty lady all her life, enjoys the wonderful Harbour.

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Review from A D (Son of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good example of care shown to all residents. Young and old.

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Review from Lesley (Daughter-in-law of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently entered Harbour View after having a very bad CVA, the family as a whole were traumatised by the whole effect this had has on us, and were devastated when we realised she couldn't go home.
The staff have all been welcoming, reassuring and you feel nothing is too much trouble, they have
made our transition easier than we could ever have hoped for. A massive thank you.

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Review from Gordon C (Husband of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No relative of my wife's has any complaint about Harbour View Lodge care home or any of the staff or management.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Harbour View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Harbour View Care Home is calculated as follows: ( (115 Excellents x 5) + (21 Goods x 4) ) ÷ 136 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour View Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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