Heron Hill Care Home

Esthwaite Avenue, Kendal LA9 7SE
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9.6 76 Reviews
  • Heron Hill Care Home, Kendal
At Heron Hill Care Home, the team take pride in a service that focuses on great care, all tailored to your loved one's needs.

The Care Home is conveniently located in Kendal, an historic town which stands at the entrance to the beautiful English Lake District that has excellent access to road, rail and bus links.

The 24/7 dedicated care team of experienced nurses, carers and support staff work to deliver a personalised care approach, helping your loved ones to retain their identity, independence, well-being and self-worth.

The care staff always take time to get to know residents by listening to stories, sharing moments with them and understanding their preferences, building stronger relationships so that residents never feel alone or misunderstood.

Heron Hill Care Home has an array of care packages to choose from, whether residential, nursing, dementia or end of life care, the team will support you and your loved one's needs, every step of the way.

The care home really is in the heart of the community where everyday life for residents is filled with something new. Whether it is being part of the town’s festivities and projects, sharing memories of the past with local school children, creating beautiful gardens for all to enjoy, or just a day of laughter and fun playing board games with new friends.

No description can equal a personal visit, so join the home, if you wish, for a cup of tea, a meal or to participate in social activities.

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Care Provided by Heron Hill Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Spedding (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Heron Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,395 – £1,600
    • Self-Funded Nursing Dementia Care £1,395 – £1,600
    • RESPITE Self-Funded Nursing Care £1,395 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,395 – £1,600
  • (these prices are only a guideline, please contact Heron Hill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently have no visiting restrictions, although please avoid meal times.


  • Parking

  • On site parking


Heron Hill Care Home Reviews (76)

Total of 76, showing 1-20
9.6

Heron Hill Care Home has a Review Score of 9.6 (9.559) out of 10, based on 45 reviews in the last 2 years. Over all time Heron Hill Care Home has 76 reviews.

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Review from S W (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Heron Hill until he sadly passed away at the end of this month. He suffered from dementia and so found life quite difficult for the past few years. He moved into Heron Hall in November 2023 and after a period of settling in seemed quite happy in the environment. Staff were
always kind, efficient and cheerful and provided a relaxed atmosphere in which the residents needs came first. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words, I will share these with the team.


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Review from Dinah T (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Heron Hill Care Home for just over a year until his death. The staff and their care was fantastic, right up to the end. Always well humoured and helpful, very kind to our dad, and us. We will miss their smiling faces. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your lovely review, your dad will be missed by us all.


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Review from J T (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Heron Hill over a year ago. Settling in wasn't easy for him, and many of the staff were very kind to him and us as his family. The staff team are very hard-working, kind, demonstrative, and reassuring. One of the staff members was great at keeping us informed as were all the nursing
team. The end-of-life care for my dad was really well managed and for my dad's family.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will share these with the team who cared for your dad. He was a true character and will be missed by us all.


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Review from N W (Wife of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Heron Hill care home for a year. As a very regular visitor, I have witnessed at close hand the utmost care and professionalism of all staff. They are gentle and caring at all times. They treat my husband with respect and consideration. It helps me to know I can trust the staff
to care for my most precious possession.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words. We will pass these on to the team. Your husband is a pleasure to care for and we always look forward to your visits as well.


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Review from Alex W (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Heron Hill Care Home when his Alzheimers and Vascular Dementia became too advanced for him to remain at home. The whole transition was difficult, but the staff on the Cavell Suite were considerate, kind and welcoming to us, as we descended upon them to make dad's new home 'homely'. Dad's
initial settling in period was very scary, provoking some challenging behaviour, but the staff were incredibly understanding, patient and reassuring and treated Dad with kindness, respect and empathy allowing him to relax and feel safe. He was treated with genuine care and affection, allowing him to preserve his dignity and enjoy his time there. Dad passed away at Christmas and the family are united in wanting to express our sincere gratitude to the team; from the reception staff, cleaners and laundry staff, to the wonderfully compassionate, considerate and friendly care/nursing staff, who went above and beyond to ensure that my dad's final memories were warm, safe and of feeling seen.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. I will pass these on to the whole team. Your dad was a wonderful resident and a true character that we all loved to care for, he will be missed by us all.


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Review from Bernice D (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Heron Hill Care Home after a spell in hospital. She had the best care, she was only there just over a month but in that time we saw two sides to a member of staff a very conscientious and professional nurse and when it was needed she matched with my families personality and
provided humour and friendship a perfect combination. She allowed my mother to pass with dignity and made sure my last moments with my mom were special. All the staff were lovely and nothing was to much trouble.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you very much indeed for taking the time, under such a difficult circumstances, to share your experience of the care and support shown by the dedicated staff within Heron Hill. Your feedback is so very humbling and will be shared.


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Review from Susan C (Niece of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and the family have nothing but praise for all of the Heron Hill staff. Everyone was so friendly and nothing was a problem. My uncle was only in the home for five weeks but was cared with compassion and love right up until the end.
Heron Hill is very clean and safe.
Thank you all who cared
for him.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you, Susan, for your kind words. I will pass these on to the team.


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Review from Gillian G (Daughter-in-law of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for two years, having first been admitted on end-of-life care. She has been so well looked after that she is now thriving and actively participating in a variety of activities. We cannot fault the care she receives: her physical, mental and emotional well-being are
all extremely well looked after.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will pass these on to the team. Your mum is a pleasure to care for.


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Review from Graham B (Husband of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided is of a high standard. My main concerns are that it appears that regular medical checks are infrequent. The care staff are good and in most cases excellent in their dealing with my wife.
The food is very average and we were very upset with the very poor quality of the Christmas
offerings in 23. The food had obviously been cooked the day or so before and just heated up on Christmas Day.
I appreciate that the catering staff like to spend this time with families. However, the food was almost inedible on this occasion which is very unfair on the residents. Improvement here is required.
There appears a lack of management staff at the weekends leading to several slips in what is a very good system. The library is being used as a restroom at weekends though there is a staff room. Perhaps some money may be made available to improve the quality of the staff room and make it more attractive for staff to use.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

I would like to thank you for taking the time to share your experience, as all feedback received is positive as we can continually improve the support provided and whilst it is disappointing to hear that you felt the food was average I would like to offer you our assurance that the overall dining experience has been a key focus throughout 2024, included resident specific feedback on how changes can be made. This feedback is fully incorporated into daily living which is reviewed monthly so we are confident that dining is a pleasurable experience. This ongoing monitoring does include weekends, whereby there is management oversight through our unit managers on site. Our staff facilities within the home are also currently subject to a renovation which does essentially result in the library area being used for a dual purpose such as study and training for our teams and this, at this time, is unavoidable. I would be delighted to meet with you in person to discuss this in more detail.


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Review from Elizabeth W (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has just moved to the home from another home and the difference in care and concern for him is remarkable. I visited today 22/9 and last Sunday 16/9 the staff in all areas are helpful and approachable.
The facilities look clean and tidy, plus decoration is. Stimulating.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you so much for your kind words. The team is very proud of the care that they deliver and to have this recognised is wonderful. I will pass your feedback on to the team.


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Review from S R (Daughter-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second parent here, moved both from other homes. My only regret is I didn't do it sooner. As an ex-nurse, I am more aware of care standards and can't recommend this home highly enough. The staff faced huge challenges with mother-in-law due to frailty of pressure sores that she arrived with.
With their excellent care they healed and no more development. The atmosphere in the home is always welcoming and helpful. The staff obviously enjoy their work, take pride in it. Work as a family and care deeply. My mother-in-law was treated with respect and dignity at all times, as were the family. The entertainment staff were amazing with their imaginative activities, trips and visitors. Love the fact residents eat in a dining room, so homely.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so much for taking the time to share your experience of Heron Hill, it is always such a pleasure to share your views with the staff team who continue to do their very best for everyone within the home.


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Review from Allison C (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was a resident of Heron Hill Care Home for over six years. He was cared for by some excellent staff, who treated him as if he were their own. Dad, due to behavioural issues caused by Dementia, was accommodated on the male only unit. This was difficult for the family to grasp, as Dad was always kind,
friendly, understanding, and loving. Due to his Dementia, Dad changed, not only at the beginning of his Dementia journey but continually, day to day. This made caring for him a huge challenge, but was a challenge the staff were more than up to. The permanent staff treated Dad with dignity, empathy, and understanding and did their best to calm and reassure him, and were there when he was scared, confused, and even violent. The nursing care Dad received was excellent, regularly reviewed, and we were consulted on any concerns or changes to his needs. At Dad's passing, everything was done how he wanted, with respect and thoughtfulness, nothing was too much trouble. Thank you.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. Dad was a pleasure to care for and we miss him and all your family visits.


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Review from Amanda F (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heron Hill are amazing, they are caring, compassionate, and professional and gives me peace of mind knowing my Dad is being cared for. I would highly recommend Heron Hill.
Thank you all so much for the care you provide.

Reply from Tina Johnstone, Regional Operations Director at Heron Hill Care Home

Thank you so much for taking the time to review Heron Hill, all our staff will be delighted to read your experience on the kindness and care taken to support your loved one.


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Review from S S (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reassured that my mother is well cared for and supported as she is unable to make decisions for herself any longer.
The staff are always so welcoming and polite, and I can tell they genuinely have my mother’s best interests at heart.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words. The team love caring for your mum. I will pass on your kind words to the team that provides Mum's care.


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Review from Allan G (Husband of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has not long been in Heron Hill Care Home though I have been looking after her Alzheimer's journey for more than ten years. The welcome in reception is always with a cheerful smile. My wife's needs are met promptly and with care and kindness. The staff are pleasant, very attentive and always
available to answer any questions. There is a warm and friendly atmosphere. In short, nothing seems to be too much trouble
It must be very difficult to provide activities for residents who have such varied and demanding disabilities but could more stimulation be provided in the lounge? Excellent that the home is pet-friendly.
A little concerned about other patients being able to wander into her room as she has a visual impairment.
A minor point: laundry seems to be a bit of a problem. Sometimes my wife's clothing has not been her own.
After a couple of months, I think Heron Hill Care Home is a very professional and caring place where my wife will be content and well looked after.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, your wife is a pleasure to care for. We are aware of issues with our laundry system and are working hard with the teams to eradicate these. I will pass your kind words on to the team on the unit.


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Review from Jan S (Friend of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb home, very friendly caring staff. Their end-of-life care is absolutely second to none and very professional
Nothing was too much trouble, kept me updated on all of the care they were giving.
I would recommend this home to anyone looking at finding a caring understanding home for their loved
ones.

Reply from Tina Johnstone, Director at Heron Hill Care Home

Thank you very much indeed for taking the time to share your thoughts and kind words, based on your personal experience of Heron Hill. The staff will be truly delighted to receive this feedback.


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Review from Judith M (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been welcomed at the home and kept informed regularly if need be by phone. The staff are always pleasant and patient in their caring of the residents in what must be difficult circumstances at times.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will ensure that these are passed on to the team.


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Review from Maureen H (Wife of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been well cared for in the Wheawall unit for a year. Despite very difficult situations, the carers are always respectful, kind and patient with the residents. They have a great understanding of advanced dementia and how to deal with the challenges it brings. All the staff from going through
the front door are all very pleasant and go about their work in a kind and caring manner. Myself, our son's and their families and friends have always been made welcome when visiting. Heron Hill has become part of our family and we are grateful that my husband is relatively happy there.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words Maureen. I will make sure that the manager and the team are made aware of them.


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Review from L J (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very nice and welcoming. The food is awful, choices of food are not meeting my dad's choice ie more traditional meals and are not person-centred. The food supplier needs changing. I am concerned about other clients wandering around in room doorways as my dad is in bed and vulnerable. My
dad has lost items of his clothes in the laundry and stuff bought other peoples into his room which do not belong to him. More activities for my who is in bed would be great.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your review, if you would like to pop in for a chat to discuss your concerns we would be happy to go through these with you.


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Review from Sue S (Wife of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone from the front office to the people on my husband's unit are very kind and helpful. My only complaint is that my husband's clothes are always going missing, please can someone try to find them.

Reply from Nicola Spedding, Registered Manager at Heron Hill Care Home

Thank you for your kind words, I will make sure that these are passed on to the team.


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Current Review Score: 9.6 (9.559)

Overview of Review Score

The Review Score of 9.6 (9.559) out of 10 for Heron Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Heron Hill Care Home is calculated as follows: ( (345 Excellents x 5) + (128 Goods x 4) + (43 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 521 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heron Hill Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 26 Feb 2025

Please contact the Home Manager Nicola Spedding. We currently have 7 x beds available and would enjoy showing you around our beautiful home.


Awards / Recognitions (16)

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Meet the Team (1)

Nicola

Nicola Spedding

Job Title: Home Manager

Joined: 2019

Nicola started her career in the care sector in 1992 as a carer in a nursing home. She worked her way up to her current position of Registered Home Manager. Along the way, Nicola has studied to gain the knowledge required to become a good home manager. She has her NVQ level 4 in Health and Social care and Management, along with the Registered Managers level 4 award. Nicola has worked in both residential and nursing homes for the elderly.


Nicola is passionate about promoting a high quality of care for her residents, their families and her team. Nicola supports her team to achieve this through training, supervision and guidance. She also encourages open and honest discussions with her residents and their families to help her and her team to perform the best they can.


Frequently Asked Questions about Heron Hill Care Home

What types of Care is Heron Hill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heron Hill Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heron Hill Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at Heron Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heron Hill Care Home to the centre of Kendal?

0.9 mile(s) as the crow flies, distance by road may be significantly further.