Highfield House

Haven Care Centres Ltd, St Bees Road, Whitehaven CA28 9UB
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8.3 4 Reviews
  • Highfield House, Whitehaven
Highfield House Home offers quality residential care that priorities dignity and respect.

Set in a tranquil countryside area, the home offers 67 bedrooms, each complete with en suite facilities. The team takes a holistic approach, ensuring care is well rounded and priorities a positive lifestyle, focusing on each individual.

All staff are fully trained and undertake continuous professional development and the activities coordinator provides daily activities to enhance the physical and mental stimulation of residents.

It can be a daunting experience to look for the right care facility for you and your loved ones, the team at Highfield House Home likes to make the process as easy and pleasant as possible. Please feel free to speak to the friendly team who will support you as you enter the next chapter of your life.

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Care Provided by Highfield House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Smyth (Manager)
  • Admission Criteria
    • NHS / Local Authority / Privately funded
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Highfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,200
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • Self-Funded Nursing Care £1,435 – £1,435
    • Self-Funded Nursing Dementia Care £1,485 – £1,485
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Nursing Care £1,485 – £1,485
    • RESPITE Self-Funded Nursing Dementia Care £1,485 – £1,485
  • (these prices are only a guideline, please contact Highfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available


Highfield House Reviews (4)

8.3

Highfield House has a Review Score of 8.3 (8.303) out of 10, based on 3 reviews in the last 2 years. Over all time Highfield House has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
3
3
1

Review from Joy N (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been here a year now. I feel Mam has excellent care. Her dementia has caused Mam's behaviour to be challenging at times. I feel she is treated with love and care, and the staff are working so hard to meet Mam's needs. When I leave, I have no worries because I know Mam has the best care and
the staff contact us if there is ever a problem. Well done, everyone!

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for your review. We're honoured to care for your mam, and it's wonderful to hear that you feel she is treated with love and care. Our team is dedicated to meeting the needs of each resident, and it means a lot to us that you have peace of mind when you leave. Your kind words are incredibly encouraging, and we'll continue to strive to provide the best possible care for your mam and all our residents.


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Review from Lynne S (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No fault with anything.
Looking after Dad brilliantly - very kind to him.

Reply from Kelly Doyle, Marketing and Employee Engagement Officer at Highfield House

Thank you kindly for taking the time to review our home; we are so pleased that you have and continue to have a positive experience in our setting. I will be sure to pass your kind review on to our staff.


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Review from Helen B (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been happy here at Highfield House, and the staff have looked after her very well and she always enjoys her meals.

Reply from Kelly Doyle, Marketing and Employee Engagement at Highfield House

Thank you so much for taking the time to share your experience at Highfield House. We are delighted to hear that your mam is happy and well looked after by our staff. We truly appreciate your kind words and the trust you've placed in us to care for your loved one. If there's anything more we can do to enhance your mam's experience or if you have any questions or concerns, please don't hesitate to reach out to us.


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Review from Gail D (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so appreciative of the care Highfield House gave to our mum in her time there. She was well looked after, and staff and management at the home were compassionate, helpful, approachable and kept us well informed. They understood the importance of visits to the residents and family members and
tried to facilitate these as much as possible, subject to whatever Covid controls were required at the time. I've got nothing negative to say about Highfield House, just thanks for the care they gave my mum.

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Current Review Score: 8.3 (8.303)

Overview of Review Score

The Review Score of 8.3 (8.303) out of 10 for Highfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Highfield House is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.474 Points relating to the number of positive Reviews for Highfield House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 3 Positive Reviews ÷ 13.4 = 0.224

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Highfield House

What types of Care is Highfield House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Highfield House have?

There are 65 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Whitehaven?

1.8 mile(s) as the crow flies, distance by road may be significantly further.