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Hollow Oak Nursing Home has a Review Score of 8.4 (8.395) out of 10, based on 2 reviews in the last 2 years. Over all time Hollow Oak Nursing Home has 2 reviews.
Review from V P (Friend of Resident) published on 16 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Management at Hollow Oak Nursing Home
I wanted to express my heartfelt gratitude for your kind words and positive review. It's wonderful to hear that you had a great experience, and we are thrilled to have been able to contribute positively to our lovely community. Our team always strive to be the best version of ourselves which will indeed positively impact on our quality of care. We also understand their are some areas where we will be focusing more to ensure we get full customer satisfaction. Once again, your feedback is invaluable and deeply appreciated.
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Cleanliness
Treated with Dignity
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Value for Money
Review from P W (Wife of Resident) published on 27 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rohan Mathew, Management at Hollow Oak Nursing Home
I wanted to extend a sincere thank you for taking the time to leave such a positive review. Your kind words truly mean a lot to my Hollow Oak Team. We're absolutely delighted to hear that you had a positive experience with us. Moreover, it's our pleasure that we were able to support you during the time when respite care was needed the most. Your feedback is valuable as we strive to provide the best care possible. Thank you once again for your support and for choosing Hollow Oak Nursing Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.395) out of 10 for Hollow Oak Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Hollow Oak Nursing Home is calculated as follows: ( (18 Excellents x 5) + (2 Goods x 4) ) ÷ 20 Ratings = 4.9
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.495 Points relating to the number of positive Reviews for Hollow Oak Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Oct 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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