This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Lanercost House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Lanercost House Care Home has 64 reviews.
Review from Judith S (Daughter of Resident) published on 18 November 2024
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5.0 out of 5
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Review from Lynn W (Daughter of Resident) published on 1 November 2024
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5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you, Lynn, for your lovely words. We are delighted to have your father here with us and thank you and the family for choosing Lanercost as his residence. We will do everything we can to ensure he has an enjoyable and fulfilling time with us. I hope you got home safely and I do hope we will see you again in the future.
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Review from A C (Relative of Resident) published on 24 October 2024
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5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your kind review. It was our pleasure to care for your husband's aunt and I am pleased she enjoyed her stay and that you were equally able to enjoy your holiday. I do hope we see her again next time you go away.
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Review from Carol F (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your lovely review. We are so pleased to have been able to provide this extra support for your mum. I know she has enjoyed her stay with us, and I hope she will be back to visit us in the future.
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Review from Jeff C (Resident) assisted by family/friend published on 21 August 2024
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Overall Experience
5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you for your kind review. We are so pleased that you chose to come and live with us here at Lanercost. We will continue to provide you with the care of the highest standards and endeavour to meet all your needs.
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Review from Glen B (Nephew of Resident) published on 21 August 2024
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Overall Experience
5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your lovely words. It was our pleasure to take care of such a remarkable lady, and we are so pleased we were able to make a difference during the last year of her life. Our thoughts and sympathy are extended to you all at this sad time.
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Review from P B (Niece of Resident) published on 5 June 2024
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4.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you for your kind review. I am very happy to be able to tell you that the refurbishment of the unit is now complete and all the sofas, as well as the other furniture, have been replaced and the unit is looking lovely. I would be delighted to receive your feedback when you next visit. Please let us know if you would like to receive our monthly activities calendar which we can e-mail to you and this will provide you with an overview of what we are up to here at Lanercost.
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Review from Patience B (Niece of Resident) published on 5 June 2024
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Overall Experience
4.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your kind review. It is always nice to know that our relatives can see their loved one is being well cared for. We value your feedback and will continue providing the highest standards of care which our residents deserve. Please do not hesitate to contact me if you require any further information about life at Lanercost.
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Review from S S (Daughter of Resident) published on 21 May 2024
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5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your review. It is so important to us to ensure that every resident receives care that is focused towards them, their interests and their likes and dislikes. I am delighted that we are meeting all the needs of your father and that he is responding well.
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Review from Sarah B (Daughter of Resident) published on 9 May 2024
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Overall Experience
5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your lovely review. Your dad was such a well-loved member of our Sycamore community. It was a privilege and a pleasure to look after him. We are thinking of all the family at this sad time.
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Review from Jacqueline W (Friend of Resident) published on 26 April 2024
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Overall Experience
5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
Thank you so much for your kind review of Lanercost. It is our pleasure to be able to support your friend. It is lovely to see her so settled and content. We are very happy to continue this support for as long as it is needed. Thank you for selecting Lanercost.
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Review from Amanda H (Daughter of Resident) published on 16 April 2024
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5.0 out of 5
Reply from Janette Lawrence, General Manager at Barchester Lanercost House Care Home
It was our privilege and pleasure to care for your dear mam. She is missed by the whole team, she had been with us for some time and everyone was very sad when she passed away. Our sincere condolences are extended to all the family.
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Review from T P (Son-in-law of Resident) published on 2 April 2024
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4.0 out of 5
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Review from Alexandra W (Daughter of Resident) published on 28 March 2024
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B M (Relative of Resident) published on 15 February 2024
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Barbara H (Daughter of Resident) published on 18 December 2023
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Carol C (Wife of Resident) published on 14 December 2023
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jane B (Daughter of Resident) published on 7 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Susan H (Wife of Resident) published on 22 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Maria H (Daughter of Resident) published on 17 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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The Review Score of 9.9 (9.851) out of 10 for Barchester Lanercost House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.851 for Barchester Lanercost House Care Home is calculated as follows: ( (224 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.851
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lanercost House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2024
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Job Title: General Manager
Joined: 2022
My name is Janette Lawrence and I am the General Manager here at Lanercost House.
I have many years of nursing and management experience and work hard with my team to provide a kind, caring and comfortable environment for our Residents.
We pride ourselves in taking forward the values of Barchester Healthcare when planning the holistic needs of our Residents and welcome families to be part of this process.
I operate an open door policy, so please feel at ease to call in for a chat with either myself or one of the Team if there is anything you would like to discuss.
Job Title: Deputy Manager
Joined: 2023
Hi, my name is Colin and I am the Deputy Manager at Lanercost House.
I joined the team in August 2023 having worked in both nursing and management roles for over 20 years.
I am delighted to bring my experience to a staff group that demonstrates their passion and caring to all who have contact with the home.
For me, everyone has their own story to tell, and their own difficulties to overcome and what we strive for here at Lanercost House is listening to your story and supporting you with your difficulties so you can live life to the fullest.
I hope you take the opportunity to come and see what we do here, the door is always open.
Job Title: Head Chef
Joined: 2022
I have more than 17-year work experience as a chef. I worked in France, Italy, and Sweden in hotels, pubs, cafes, and restaurants. I am passionate about my job and every day trying to bring delicious and varied meals to our residents.
I am a good team player and already built a great relationship, not only with the hospitality team but all the Home community, I enjoy being involved in daily life here at Lanercost House.
Job Title: Head of Maintenance
Joined: 2003
Hi, I'm Alan, Head of Maintenance at Lanercost House.
My role is paramount when it comes to our Residents, Relatives and Colleagues, I am responsible for ensuring the home environment is of the highest standards possible, ultimately creating a safe and warm place for Residents to live and my Colleagues to work.
I re-joined Lanercost House in January 2023 after previously being part of the team since 2003. I value being part of Barchester Healthcare and I am pleased I have been able to find my way back to working here at Lanercost.
Job Title: Head of Sycamore Unit
Joined: 2017
I joined Barchester Healthcare in April 2017. I thoroughly enjoy looking after the Residents and spending time chatting with them and supporting their daily activities of life. I am proud to lead this unit with a whole team approach.
I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality Care to my Residents within the Home.
Job Title: Head of Priory Unit
Joined: 2019
Hi, I'm Ana, Head of the Unit in our Memory Lane Community.
I am a registered Mental Health Nurse and was pleased to join the Lanercost team in August 2019.
My colleagues describe me as 'kind and generous', and they say I am the queen of a to-do list - I do know how to get things done!
I am passionate about my work, ensuring the delivery of quality care is consistently practised across my community. I believe you should lead by example.
Outside of work, I have a wonderful family and I am mostly kept busy by my two gorgeous grandchildren.
Job Title: Senior Nurse
Joined: 2014
Hi, my name is Layla and I am the Senior Nurse here at Lanercost House care home. I have worked here at Lanercost House for eight years and I can honestly say I love coming to work and caring for the residents.
Making a difference to our residents is fundamentally the biggest privilege within our role. I am passionate about providing the best practice palliative care, supporting both residents and family during the most difficult of times.
Job Title: Staff Nurse
Joined: 2005
Hello, I'm Caroline, I am a Staff Nurse here at Lanercost House.
I qualified as a Registered General Nurse in 1992 and began working in care homes straight away. I have undertaken staff nurse posts as well as working as a registered manager before joining Lanercost in 2005.
We have an open-door policy here at Lanercost, and I extend a warm invitation for you to visit our home and take a tour to see what we have to offer you or a loved one looking for care.
Job Title: Head of Activities
Joined: 2021
I joined the Lanercost House family in June 2021 as a Care Assistant and then joined the activities team in May 2022.
I love bringing joy and fun to residents, relatives, and staff on a daily basis as well as planning and organising themed days, events, and celebrations.
I think the activities’ role is very important for Residents' well-being. Whether they like to keep active with armchair exercises, join in with our weekly quiz or hop in the minibus for a day out - there is something for everyone. I aim to ensure that each Resident's interests and hobbies are supported.
I am passionate about creative and sensory activities and I love to sing and dance together with Residents. I love my job!
Job Title: Home Administrator
Joined: 2021
Hi, I'm Claire and I am the Home Administrator here at Lanercost House.
I joined the team in 2021 after working at another Barchester home previously. My door is always open if anyone needs to discuss anything, whether that is Residents looking to order newspapers, Relatives making invoice enquiries or Staff to discuss payroll.
Job Title: Administration Assistant
Joined: 2021
Hi, my name is Becky and I am the Administrative Assistant here at Lanercost House.
I am based at Reception so will I be the first face you see when you enter the home. I will be sure to give you a warm welcome.
I have worked in administration for many years including with the NHS. I love the variety in the role, meeting our Residents and their families and supporting them through the process of moving into our home.
It is a pleasure to work here and be part of the Lanercost family, we all work together to provide our Residents with a wonderful life.
Job Title: Physiotherapy Assistant
Joined: 1994
My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with Residents.
Job Title: Head Housekeeper
Joined: 2020
Hello, I'm Emma and I lead the Housekeeping Team at Lanercost House. I have many years experience working as a Care Assistant, but joined Lanercost in 2020 as a Housekeeping Assistant and progressed to Head Housekeeper in Aug 2023.
I visit Residents rooms each day and enjoy chatting to them. It is one big family at Lanercost House and we all look after each other, it is for this reason I love coming to work each day.
Job Title: Receptionist
Joined: 2024
Hi, my name is Sadia, I am a Receptionist here at Lanercost House. The best part of my job is interacting with Residents when they are on the way to the dining room, and greeting visitors when they come through the door. I love caring for people and providing them with the best care possible.
Overall I will always ensure that you receive the warmest of welcomes to Lanercost House.
Job Title: Activities Co-Ordinator
Joined: 2023
Hi, I’m Duncan, I work as part of the Activities Team here at Lanercost House.
I joined Lanercost in 2023 after taking early retirement from my career in banking as a financial advisor. I did take a few holidays in between, but the drive to want to work and make a difference brought me back to employment and I now enjoy working three days a week, doing something I love. Putting a smile on the faces of the Residents and enriching their lives through meaningful activities and interactions is the most rewarding feeling.
I am kept busy outside of work looking after my young grandson, and leisurely I enjoy good food and am an avid Newcastle United supporter!
Job Title: Care
Joined: 2024
Hello, I’m Tara, I am a Care Assistant in our Carlyle Suite at Lanercost House.
I bring many years of care experience to my role, and although I have tried my hand at other professions, including teaching and support work, I always seem to find myself drawn back to care, it is so rewarding. So much so that I am currently working towards my degree in Health and Social Care, Management and Leadership. I want to provide the best possible care to Residents and their families.
Outside of work, I enjoy the outdoors, nature and with my family.
Job Title: Senior Care Assistant
Joined: 2020
Hi, I’m Emily, I work as a Senior Carer in our wonderful Carlyle Suite Community.
I joined Lanercost in 2020 as a Care Assistant, before being promoted to Senior Carer in 2022. I am told this was due to my star qualities!
The best part of my job is engaging with our Residents and their family members, they really are part of our Lanercost family.
Outside of work I enjoy fell walking, spending time at the gym and socialising with friends.
Job Title: Kitchen Assistant
Joined: 2022
Hello, I'm Diane and I am a Kitchen Assistant here at Lanercost House.
I joined Lanercost in January 2022, I love my job and want to do my best for the Residents every day, I particularly enjoy interacting with them and enriching their lives through companionship.
In my spare time, I volunteer at school and community clubs, as well as keeping busy looking after my Niece and, when time allows in my busy schedule I also enjoy whipping up a storm in the kitchen.
Job Title: Chef
Joined: 2024
Hi, my name is Andy and I’m a Chef here at Lanercost House. I started my chef career in 2008 and have since worked in a variety of restaurants, hotels and cafes. I joined Lanercost House in February 2024 and I’m enjoying being part of the hospitality team creating a variety of dishes for the Residents to enjoy.
The home is homely and welcoming, please come and visit us. We make delicious cakes for all our visitors to enjoy!
