Barchester Lanercost House Care Home

Berkeley Grange, Newtown Road, Carlisle CA2 7PW
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9.9 64 Reviews
  • Barchester Lanercost House Care Home, Carlisle
Located on a modern residential housing estate on the outskirts of Carlisle, Lanercost House offers easy access to local amenities with the Scottish Borders, Historic Carlisle and the beautiful Lake District nearby. The home provides first-class 24-hour nursing care. Their dedicated Carlyle Suite offers expert dementia care for adults over 50 with associated challenging behaviours.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Lanercost House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janette Lawrence (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Barchester Lanercost House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,528

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lanercost House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lanercost House Care Home Reviews (64)

Total of 64, showing 21-40
9.9

Barchester Lanercost House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Lanercost House Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from Karen W (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just had 2 weeks respite stay at Lanercost House Care Home. He has had a fantastic time. So much so, has booked to return in July. The staff have been superb nothing is a problem. The food was excellent. The room was kept clean to a high standard. All staff were very caring and friendly.
Would
highly recommend this home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M C (Relative of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's father is in Barchester Lanercost House Care Home and we visit regularly. Nothing can be faulted from staff to meals, everyone is really friendly and helpful, it is always clean and they do great activities for the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C T (Grandson of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience, the staff couldn't do enough for us and made us feel incredibly special. Made this birthday special.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S T (Granddaughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice event with really good music and food in a lovely room. All the staff were very friendly and helpful making it a great day, The birthday cake they made was very nice too.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A R (Son-in-law of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff went out of their way to make my father in laws 80th birthday very pleasurable and all of his family and friends feel so welcome.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D F (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently looked at Lanercost House Care Home for my mum who has dementia and is also physically frail. She has been in care elsewhere and I wanted to bring her closer to where I live. I visited and spoke with the team on a number of occasions and was very impressed by the staff managers, carers, activities
coordinator, laundry and kitchen staff. I have eventually opted to place Mum elsewhere but this was purely to suit her very specific needs. The manager has been extremely helpful and personally supportive during the assessment process. I understand that the home will be having a makeover in Spring 2023 which will make Lanercost even more attractive. If Mum needs change I will have no hesitation in getting back in touch.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mark C (Son-in-law of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic afternoon celebrating my father in laws 80th birthday. Great party atmosphere for the family. We can't thank you enough. Much appreciated.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L P (Granddaughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice cake, tasted like true chocolate. Very nice party, a good atmosphere and everyone was very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Poppie J (Granddaughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very caring, and lots of fun. Grandad enjoyed it for his birthday. So much fun and I can't wait to come back. Thank you all very much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Matthew T (Son of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and wonderful staff, all go above and beyond to make Dad's 80th birthday one to remember for the whole family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kairen C (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lanercost House Care Home rose to the challenge of preparing a last-minute birthday celebration for my father's 80th. As a new resident we were worried that there wouldn't be time to prepare a party, but they went above and beyond to ensure that family and friends could celebrate. She organised a singer,
the room and balloons etc-it was perfect. We couldn't have asked for more and all on her day off, coming in especially. An amazing place with amazing staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ronald J (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving end-of-life care at Lanercost House. The important word is care. Everyone, from the manager to the handyman really cares about her comfort and her dignity. I cannot praise them enough - management, admin and clinical all go the extra mile to ensure that she gets attentive, caring
and respectful treatment. My mother says she feels safe, and that is extremely important to the family. We could not wish for a better care home. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T B (Husband of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into Lanercost House for dementia care about 2 weeks ago. The staff and the manager have been totally supportive both to me and my wife before admission and in the initial very difficult time of taking over care from me. The staff have been very friendly and professional and seem to understand
the trauma that this illness generates in the affected partner and their family, particularly in their nearest and dearest carer. The rooms are a little small but well-decorated and the regime is relaxed, clean, comfortable and reasonably staffed. It is early days but I am very happy for my dear wife of over 55 years to be in the care of Lanercost House.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Patricia G (Respite Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a respite patient in June and is in the latter stages of Parkinson’s. l was a little apprehensive and felt guilty, but as his carer, l knew l needed help. l should not have worried - his stay was absolutely brilliant, and the care and attention were first class. They were aware of his
needs and the importance of Parkinson’s medication and how it has to be given at specific times and understood his eating and drinking issues. His room and bed were spotless. Communication was brilliant, and he made a favourable impression on everyone he came in contact with. No issues or health problems arose, and I can now continue caring for him with the knowledge that when l need a break again and there is availability, he would be welcome back. Many thanks from a happy, grateful wife.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Debbie F (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Lanercost priory in Carlisle since 2019. When he arrived from the hospital, he was a dead man walking. He could barely stand up; he had forgotten how to eat and swallow and was told he would have a long-term catheter. When I have seen him the day he arrived at Lanercost, it broke
my heart even though I visited him in hospital just four weeks before. His hospital discharge notes said ‘end of life care’. No one expected my dad to live over the next few days. But the love, care, support, and determination of the carers brought my dad back to life. They saved his life! Helping him eat and drink and spending time to get my dad back to a healthy diet. They did not give up on him. Catheter removed and amazing weight gain! He is the man he was except for Alzheimer’s. He has now been in Lanercost for almost three years this September! Thank you, Lanercost carers and management for saving my dad's life.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G S (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for Queens Jubilee family fun day recently. We all loved our time together with my grandmother. The festival was amazing and the staff brilliant. My grandmother was even dancing in her chair. Thanks to everyone at Lanercost House!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gary E (Son of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all, I would like to apologize for the late review. To start with, the management team has been fantastic, it was a hard three months getting my mum moved up to Lanercost from her care home in Oxfordshire.
Mum has been at Lanercost Care home for 2-months now, and she is settling in very well.
The Carers are fantastic, so kind and friendly, can't thank them enough.
So very happy.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A B (Wife of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems happy here. Always clean. The nurses get what he wants.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from G B (Son of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Lanercost House for three and a half months. At present, I can only speak highly of the place and staff. Everyone seems to be helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A S (Sister of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful, plenty of activities always clean and well dressed. The food seems to be very good. The room is small but adequate with all amenities. The meeting place in the lounge is good for stimulation.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Barchester Lanercost House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Barchester Lanercost House Care Home is calculated as follows: ( (224 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lanercost House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (19)

Janette

Janette Lawrence

Job Title: General Manager

Joined: 2022

My name is Janette Lawrence and I am the General Manager here at Lanercost House.


I have many years of nursing and management experience and work hard with my team to provide a kind, caring and comfortable environment for our Residents.


We pride ourselves in taking forward the values of Barchester Healthcare when planning the holistic needs of our Residents and welcome families to be part of this process.


I operate an open door policy, so please feel at ease to call in for a chat with either myself or one of the Team if there is anything you would like to discuss.


Colin

Colin Graham

Job Title: Deputy Manager

Joined: 2023

Hi, my name is Colin and I am the Deputy Manager at Lanercost House.


I joined the team in August 2023 having worked in both nursing and management roles for over 20 years.


I am delighted to bring my experience to a staff group that demonstrates their passion and caring to all who have contact with the home.


For me, everyone has their own story to tell, and their own difficulties to overcome and what we strive for here at Lanercost House is listening to your story and supporting you with your difficulties so you can live life to the fullest.


I hope you take the opportunity to come and see what we do here, the door is always open.


James

James Hadley

Job Title: Head Chef

Joined: 2022

I have more than 17-year work experience as a chef. I worked in France, Italy, and Sweden in hotels, pubs, cafes, and restaurants. I am passionate about my job and every day trying to bring delicious and varied meals to our residents.


I am a good team player and already built a great relationship, not only with the hospitality team but all the Home community, I enjoy being involved in daily life here at Lanercost House.


Alan

Alan Bray

Job Title: Head of Maintenance

Joined: 2003

Hi, I'm Alan, Head of Maintenance at Lanercost House.


My role is paramount when it comes to our Residents, Relatives and Colleagues, I am responsible for ensuring the home environment is of the highest standards possible, ultimately creating a safe and warm place for Residents to live and my Colleagues to work.


I re-joined Lanercost House in January 2023 after previously being part of the team since 2003. I value being part of Barchester Healthcare and I am pleased I have been able to find my way back to working here at Lanercost.


Catalin

Catalin Radu

Job Title: Head of Sycamore Unit

Joined: 2017

I joined Barchester Healthcare in April 2017. I thoroughly enjoy looking after the Residents and spending time chatting with them and supporting their daily activities of life. I am proud to lead this unit with a whole team approach.


I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality Care to my Residents within the Home.


Ana

Ana Felix

Job Title: Head of Priory Unit

Joined: 2019

Hi, I'm Ana, Head of the Unit in our Memory Lane Community.


I am a registered Mental Health Nurse and was pleased to join the Lanercost team in August 2019.


My colleagues describe me as 'kind and generous', and they say I am the queen of a to-do list - I do know how to get things done!


I am passionate about my work, ensuring the delivery of quality care is consistently practised across my community. I believe you should lead by example.


Outside of work, I have a wonderful family and I am mostly kept busy by my two gorgeous grandchildren.


Layla

Layla Utting

Job Title: Senior Nurse

Joined: 2014

Hi, my name is Layla and I am the Senior Nurse here at Lanercost House care home. I have worked here at Lanercost House for eight years and I can honestly say I love coming to work and caring for the residents.
Making a difference to our residents is fundamentally the biggest privilege within our role. I am passionate about providing the best practice palliative care, supporting both residents and family during the most difficult of times.


Caroline

Caroline Wilcox

Job Title: Staff Nurse

Joined: 2005

Hello, I'm Caroline, I am a Staff Nurse here at Lanercost House.


I qualified as a Registered General Nurse in 1992 and began working in care homes straight away. I have undertaken staff nurse posts as well as working as a registered manager before joining Lanercost in 2005.


We have an open-door policy here at Lanercost, and I extend a warm invitation for you to visit our home and take a tour to see what we have to offer you or a loved one looking for care.


Emily

Emily Stubbs

Job Title: Head of Activities

Joined: 2021

I joined the Lanercost House family in June 2021 as a Care Assistant and then joined the activities team in May 2022.


I love bringing joy and fun to residents, relatives, and staff on a daily basis as well as planning and organising themed days, events, and celebrations.


I think the activities’ role is very important for Residents' well-being. Whether they like to keep active with armchair exercises, join in with our weekly quiz or hop in the minibus for a day out - there is something for everyone. I aim to ensure that each Resident's interests and hobbies are supported.


I am passionate about creative and sensory activities and I love to sing and dance together with Residents. I love my job!


Claire

Claire Bonner

Job Title: Home Administrator

Joined: 2021

Hi, I'm Claire and I am the Home Administrator here at Lanercost House.


I joined the team in 2021 after working at another Barchester home previously. My door is always open if anyone needs to discuss anything, whether that is Residents looking to order newspapers, Relatives making invoice enquiries or Staff to discuss payroll.


Becky

Becky Lightowler

Job Title: Administration Assistant

Joined: 2021

Hi, my name is Becky and I am the Administrative Assistant here at Lanercost House.


I am based at Reception so will I be the first face you see when you enter the home. I will be sure to give you a warm welcome.


I have worked in administration for many years including with the NHS. I love the variety in the role, meeting our Residents and their families and supporting them through the process of moving into our home.


It is a pleasure to work here and be part of the Lanercost family, we all work together to provide our Residents with a wonderful life.


Joy

Joy Laws

Job Title: Physiotherapy Assistant

Joined: 1994

My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with Residents.


Emma

Emma Fossey

Job Title: Head Housekeeper

Joined: 2020

Hello, I'm Emma and I lead the Housekeeping Team at Lanercost House. I have many years experience working as a Care Assistant, but joined Lanercost in 2020 as a Housekeeping Assistant and progressed to Head Housekeeper in Aug 2023.


I visit Residents rooms each day and enjoy chatting to them. It is one big family at Lanercost House and we all look after each other, it is for this reason I love coming to work each day.


Sadia

Sadia Asha

Job Title: Receptionist

Joined: 2024

Hi, my name is Sadia, I am a Receptionist here at Lanercost House. The best part of my job is interacting with Residents when they are on the way to the dining room, and greeting visitors when they come through the door. I love caring for people and providing them with the best care possible.


Overall I will always ensure that you receive the warmest of welcomes to Lanercost House.


Duncan

Duncan Fordyce

Job Title: Activities Co-Ordinator

Joined: 2023

Hi, I’m Duncan, I work as part of the Activities Team here at Lanercost House.


I joined Lanercost in 2023 after taking early retirement from my career in banking as a financial advisor. I did take a few holidays in between, but the drive to want to work and make a difference brought me back to employment and I now enjoy working three days a week, doing something I love. Putting a smile on the faces of the Residents and enriching their lives through meaningful activities and interactions is the most rewarding feeling.


I am kept busy outside of work looking after my young grandson, and leisurely I enjoy good food and am an avid Newcastle United supporter!


Tara

Tara Dactyl

Job Title: Care

Joined: 2024

Hello, I’m Tara, I am a Care Assistant in our Carlyle Suite at Lanercost House.


I bring many years of care experience to my role, and although I have tried my hand at other professions, including teaching and support work, I always seem to find myself drawn back to care, it is so rewarding. So much so that I am currently working towards my degree in Health and Social Care, Management and Leadership. I want to provide the best possible care to Residents and their families.


Outside of work, I enjoy the outdoors, nature and with my family.


Emily

Emily Johnson

Job Title: Senior Care Assistant

Joined: 2020

Hi, I’m Emily, I work as a Senior Carer in our wonderful Carlyle Suite Community.


I joined Lanercost in 2020 as a Care Assistant, before being promoted to Senior Carer in 2022. I am told this was due to my star qualities!


The best part of my job is engaging with our Residents and their family members, they really are part of our Lanercost family.


Outside of work I enjoy fell walking, spending time at the gym and socialising with friends.


Diane

Diane Gillan

Job Title: Kitchen Assistant

Joined: 2022

Hello, I'm Diane and I am a Kitchen Assistant here at Lanercost House.


I joined Lanercost in January 2022, I love my job and want to do my best for the Residents every day, I particularly enjoy interacting with them and enriching their lives through companionship.


In my spare time, I volunteer at school and community clubs, as well as keeping busy looking after my Niece and, when time allows in my busy schedule I also enjoy whipping up a storm in the kitchen.


Andy

Andy Cully

Job Title: Chef

Joined: 2024

Hi, my name is Andy and I’m a Chef here at Lanercost House. I started my chef career in 2008 and have since worked in a variety of restaurants, hotels and cafes. I joined Lanercost House in February 2024 and I’m enjoying being part of the hospitality team creating a variety of dishes for the Residents to enjoy.


The home is homely and welcoming, please come and visit us. We make delicious cakes for all our visitors to enjoy!