Barchester Lanercost House Care Home

Berkeley Grange, Newtown Road, Carlisle CA2 7PW
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9.9 64 Reviews
  • Barchester Lanercost House Care Home, Carlisle
Located on a modern residential housing estate on the outskirts of Carlisle, Lanercost House offers easy access to local amenities with the Scottish Borders, Historic Carlisle and the beautiful Lake District nearby. The home provides first-class 24-hour nursing care. Their dedicated Carlyle Suite offers expert dementia care for adults over 50 with associated challenging behaviours.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organising activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Lanercost House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janette Lawrence (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 1

Funding & Fees Guide for Barchester Lanercost House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,528

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lanercost House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lanercost House Care Home Reviews (64)

Total of 64, showing 41-60
9.9

Barchester Lanercost House Care Home has a Review Score of 9.9 (9.851) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Lanercost House Care Home has 64 reviews.

Overall Experience

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Review from L M (Daughter of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is much happier since she was moved to a brighter room with better views and is able to visit the garden. She enjoys activities and doesn't feel pressurised into taking part in those she is not so keen on. She speaks highly of care and attention paid to her by specific staff members but felt more
recently that there were more unfamiliar faces. Once I was familiar with booking online I was able to book specific days ahead so everyone was kept informed. Most time the phone is answered and any queries are dealt with. During the isolation periods, I was kept informed and able to visit in a side room.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L H (Daughter-in-law of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and friendly staff who did everything they could to welcome and look after my mother-in-law.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kath C (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my son went to visit my Dad today for the first time since lockdown, social distancing of course. Pity about the weather as we had to sit outside the window but I would do that over and over again just to see my Dad. This was the first time for me to visit the home as my Dad went in Lanercost
whilst on lockdown. Was so happy to see my Dad looking so well and happy which really put my mind to rest and he was so pleased to see the both of us. The staff are very nice and my Dad seemed to get on well with them. Hopefully, we will soon be able to visit more than once a week as it will be another 3 weeks before I can see him again.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janice A (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all staff of Lanercost, especially staff from Priory Unit, where our mam is. Before we went into this Coronavirus pandemic we were really happy with the care and attention Mam and ourselves receive from the fabulous staff, who are so attentive and caring.
During this lockdown
they have excelled, they have been cheery, happy, open to any questions we have, they always have plenty of time to talk to you when you phone, the correspondence as to what is happening has been second to none.
The girls have been brilliant in keeping us in contact with Mam by Whatsapp, this is very much appreciated by us as a family, you have made this difficult situation easier for us, as we know Mam is in good hands.
I would recommend this care home without a doubt, food is excellent, rooms bright and airy, but it is the staff who make it home, they become part of your family.
Take care and stay safe, looking forward to seeing you all when we get back to visiting.
Good wishes to you and your families.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for taking the time to review the home and the kind comments regarding the team on Priory Unit. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding the home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. We look forward to welcoming you back to visit.


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Review from Carol S (Daughter of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to take this opportunity to thank the staff of Priory Unit at Lanercost House. The care was excellent and the carers went well beyond what I might have expected, arranging face time calls to my Mother during the lockdown period and remaining so positive and friendly at such a difficult time for
us all. The carers were unbelievably kind to my Mother during her stay and made myself and my sister feel reassured that she was in such safe hands and was kept comfortable during her final months. A huge thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Allyson D (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the carers/staff at the priory unit in these difficult times, my mam has been a resident of the priory unit for less than 12-months but was a resident of another suite (excellent caring staff)! Previously, she was made to feel welcome and has been extremely
well looked after since she has been a resident there, we as a family want to thank you all at the care home for taking care of Mam during this covid 19 pandemic, and keeping us informed while risking your own health. Thank you from the bottom of our hearts! If there is anything that we can help with, please don't hesitate to contact me, stay safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your feedback during this challenging period for all and taking the time to review our home, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John G (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, all staff are good at their job and very friendly. I've been coming for three years now, the place is always clean and tidy, the food is good, I've tried it myself. My mother's room is nice. She is always dressed smartly every day, she gets her hair and nails done every
week, and they keep them well entertained with different things all the time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Linda D (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, kind and professional. Home clean (not that nursing home smell). All staff friendly, even though, at times seem short-staffed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Joy L (Sister of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came into Lanercost 2 years ago, she is very happy with all the care given, which is high-quality care. Managers are always happy to help with any questions, even the Divisional Director is very approachable.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Daphne H (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. My husband is treated with dignity and respect and he is very well cared for. This really is a home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lesley D (Sister of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are kind and caring to both my brother and me. Home is clean and food good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lanercost House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Marion W (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in the Priory Unit since July 2018, and I’m very pleased with the care she receives. The home is well organised and I wouldn’t hesitate to recommend it. The staff are always very caring, attentive, patient, friendly, professional and approachable. There are always staff available
in the unit to speak to if you have any comments or questions. There are also activities taking place every weekday for those residents who wish to take part.

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Review from Neil D (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care my mother received in Lanercost House nursing home during the 3 and a half years she was there. The facilities, management and especially staff were totally professional but very caring and she received the very best care and attention at all times.

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Review from Elizabeth S (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in the Priory Unit of Lanercost House for about six months. His condition and health changed during that time but he was always treated with care and dignity. The staff were able to adjust the care given as his needs altered. At the end of life, he was cared for with great
patience and such love. The staff also supported my family and myself with patience and concern. I am very grateful to the nursing staff and carers who looked after him.

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Review from M B (Husband of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been well cared for after she was admitted to Priory Unit, Lanercost House 3 months ago. She is very happy in her new surroundings.

Reply from Wendy Carruthers, GM at Barchester Lanercost House Care Home

Thank you for your comments and glad your wife has settled well in her new home.


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Review from Richard E (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Late Father was a resident of Lanercost House from July 2014 to late December 2017. The Staff at the Home were always most kind, diligent and caring, making Dad's last few years when he was suffering from late-stage Parkinsons, as comfortable and safe as possible. Family and friends were also made
to feel most welcome, especially my Mom who visited at least three times a week.


In addition to the general excellent care, the activities were very good, and Dad greatly enjoyed the various functions regularly organised by the hardworking staff.


The Home was always clean and warm.


Thank you once again to the lovely staff at Lanercost House Care Home, you are a credit to your Profession.


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Review from Julie M (Daughter of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the elderly frail unit and was treated with dignity and respect by all staff. He was only there a short time before passing on but was happy there. The nursing staff and carers were exemplary. A top class facility for the city and I consider myself lucky that my father could
be there for his final days. Safe nurtured and loved. Treated with dignity, even in death, when the staff lined up to say goodbye to him as he left the building. Sincere thanks to all from the family, who will never forget your kindness.

Reply from Wendy Carruthers, Senior General Manager at Barchester Lanercost House Care Home

Thank you Julie for your lovely comments we appreciate them very much and thank you for choosing Lanercost House to care for your father.


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Review from S C (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are always willing to help with any arising issues.
Personal care/household issues (food, clothing etc) very well maintained.
Parental care - even though the need is limited - is well understood.
Overall excellent care, very approachable organisation at all levels.

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Review from Richard T (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly environment. A great location being close to the Cumberland Infirmary. A clean, warm modern building with all the facilities that you would want from a care home.
The buildings are very spacious and well laid out. A great reception and dining area. The staff are warm, polite, friendly
and trained to the highest standard. A really friendly care home.

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Review from Frances P (Wife of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in residential care since February 2016 in a succession of homes who subsequently could not meet his needs fully. Now, in the Carlyle Suite, his care is exemplary. It could not be better in my view. My daughters and I see a smiley face, not a glum one from my husband when we visit.
And
we see glimpses of his cheeky and jokey ways and glimmer in his eyes. Thank you so much.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Barchester Lanercost House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Barchester Lanercost House Care Home is calculated as follows: ( (224 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Lanercost House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (19)

Janette

Janette Lawrence

Job Title: General Manager

Joined: 2022

My name is Janette Lawrence and I am the General Manager here at Lanercost House.


I have many years of nursing and management experience and work hard with my team to provide a kind, caring and comfortable environment for our Residents.


We pride ourselves in taking forward the values of Barchester Healthcare when planning the holistic needs of our Residents and welcome families to be part of this process.


I operate an open door policy, so please feel at ease to call in for a chat with either myself or one of the Team if there is anything you would like to discuss.


Colin

Colin Graham

Job Title: Deputy Manager

Joined: 2023

Hi, my name is Colin and I am the Deputy Manager at Lanercost House.


I joined the team in August 2023 having worked in both nursing and management roles for over 20 years.


I am delighted to bring my experience to a staff group that demonstrates their passion and caring to all who have contact with the home.


For me, everyone has their own story to tell, and their own difficulties to overcome and what we strive for here at Lanercost House is listening to your story and supporting you with your difficulties so you can live life to the fullest.


I hope you take the opportunity to come and see what we do here, the door is always open.


James

James Hadley

Job Title: Head Chef

Joined: 2022

I have more than 17-year work experience as a chef. I worked in France, Italy, and Sweden in hotels, pubs, cafes, and restaurants. I am passionate about my job and every day trying to bring delicious and varied meals to our residents.


I am a good team player and already built a great relationship, not only with the hospitality team but all the Home community, I enjoy being involved in daily life here at Lanercost House.


Alan

Alan Bray

Job Title: Head of Maintenance

Joined: 2003

Hi, I'm Alan, Head of Maintenance at Lanercost House.


My role is paramount when it comes to our Residents, Relatives and Colleagues, I am responsible for ensuring the home environment is of the highest standards possible, ultimately creating a safe and warm place for Residents to live and my Colleagues to work.


I re-joined Lanercost House in January 2023 after previously being part of the team since 2003. I value being part of Barchester Healthcare and I am pleased I have been able to find my way back to working here at Lanercost.


Catalin

Catalin Radu

Job Title: Head of Sycamore Unit

Joined: 2017

I joined Barchester Healthcare in April 2017. I thoroughly enjoy looking after the Residents and spending time chatting with them and supporting their daily activities of life. I am proud to lead this unit with a whole team approach.


I continue to develop my skills to support our Residents on a day-to-day basis, I enjoy my job and enjoy any training that helps with my continued development that enhances the delivery of great Quality Care to my Residents within the Home.


Ana

Ana Felix

Job Title: Head of Priory Unit

Joined: 2019

Hi, I'm Ana, Head of the Unit in our Memory Lane Community.


I am a registered Mental Health Nurse and was pleased to join the Lanercost team in August 2019.


My colleagues describe me as 'kind and generous', and they say I am the queen of a to-do list - I do know how to get things done!


I am passionate about my work, ensuring the delivery of quality care is consistently practised across my community. I believe you should lead by example.


Outside of work, I have a wonderful family and I am mostly kept busy by my two gorgeous grandchildren.


Layla

Layla Utting

Job Title: Senior Nurse

Joined: 2014

Hi, my name is Layla and I am the Senior Nurse here at Lanercost House care home. I have worked here at Lanercost House for eight years and I can honestly say I love coming to work and caring for the residents.
Making a difference to our residents is fundamentally the biggest privilege within our role. I am passionate about providing the best practice palliative care, supporting both residents and family during the most difficult of times.


Caroline

Caroline Wilcox

Job Title: Staff Nurse

Joined: 2005

Hello, I'm Caroline, I am a Staff Nurse here at Lanercost House.


I qualified as a Registered General Nurse in 1992 and began working in care homes straight away. I have undertaken staff nurse posts as well as working as a registered manager before joining Lanercost in 2005.


We have an open-door policy here at Lanercost, and I extend a warm invitation for you to visit our home and take a tour to see what we have to offer you or a loved one looking for care.


Emily

Emily Stubbs

Job Title: Head of Activities

Joined: 2021

I joined the Lanercost House family in June 2021 as a Care Assistant and then joined the activities team in May 2022.


I love bringing joy and fun to residents, relatives, and staff on a daily basis as well as planning and organising themed days, events, and celebrations.


I think the activities’ role is very important for Residents' well-being. Whether they like to keep active with armchair exercises, join in with our weekly quiz or hop in the minibus for a day out - there is something for everyone. I aim to ensure that each Resident's interests and hobbies are supported.


I am passionate about creative and sensory activities and I love to sing and dance together with Residents. I love my job!


Claire

Claire Bonner

Job Title: Home Administrator

Joined: 2021

Hi, I'm Claire and I am the Home Administrator here at Lanercost House.


I joined the team in 2021 after working at another Barchester home previously. My door is always open if anyone needs to discuss anything, whether that is Residents looking to order newspapers, Relatives making invoice enquiries or Staff to discuss payroll.


Becky

Becky Lightowler

Job Title: Administration Assistant

Joined: 2021

Hi, my name is Becky and I am the Administrative Assistant here at Lanercost House.


I am based at Reception so will I be the first face you see when you enter the home. I will be sure to give you a warm welcome.


I have worked in administration for many years including with the NHS. I love the variety in the role, meeting our Residents and their families and supporting them through the process of moving into our home.


It is a pleasure to work here and be part of the Lanercost family, we all work together to provide our Residents with a wonderful life.


Joy

Joy Laws

Job Title: Physiotherapy Assistant

Joined: 1994

My name is Joy and I started working for Barchester in 1994 as a Care Assistant and eventually took on the position of Senior Carer. I obtained my NVQ Level 2 & 3 in Health and Social Care and an opportunity arose to move into a Physiotherapy Assistant role, which really appealed to me, as I feel it gives me hands-on experience and allows me lots of one-to-one time with Residents.


Emma

Emma Fossey

Job Title: Head Housekeeper

Joined: 2020

Hello, I'm Emma and I lead the Housekeeping Team at Lanercost House. I have many years experience working as a Care Assistant, but joined Lanercost in 2020 as a Housekeeping Assistant and progressed to Head Housekeeper in Aug 2023.


I visit Residents rooms each day and enjoy chatting to them. It is one big family at Lanercost House and we all look after each other, it is for this reason I love coming to work each day.


Sadia

Sadia Asha

Job Title: Receptionist

Joined: 2024

Hi, my name is Sadia, I am a Receptionist here at Lanercost House. The best part of my job is interacting with Residents when they are on the way to the dining room, and greeting visitors when they come through the door. I love caring for people and providing them with the best care possible.


Overall I will always ensure that you receive the warmest of welcomes to Lanercost House.


Duncan

Duncan Fordyce

Job Title: Activities Co-Ordinator

Joined: 2023

Hi, I’m Duncan, I work as part of the Activities Team here at Lanercost House.


I joined Lanercost in 2023 after taking early retirement from my career in banking as a financial advisor. I did take a few holidays in between, but the drive to want to work and make a difference brought me back to employment and I now enjoy working three days a week, doing something I love. Putting a smile on the faces of the Residents and enriching their lives through meaningful activities and interactions is the most rewarding feeling.


I am kept busy outside of work looking after my young grandson, and leisurely I enjoy good food and am an avid Newcastle United supporter!


Tara

Tara Dactyl

Job Title: Care

Joined: 2024

Hello, I’m Tara, I am a Care Assistant in our Carlyle Suite at Lanercost House.


I bring many years of care experience to my role, and although I have tried my hand at other professions, including teaching and support work, I always seem to find myself drawn back to care, it is so rewarding. So much so that I am currently working towards my degree in Health and Social Care, Management and Leadership. I want to provide the best possible care to Residents and their families.


Outside of work, I enjoy the outdoors, nature and with my family.


Emily

Emily Johnson

Job Title: Senior Care Assistant

Joined: 2020

Hi, I’m Emily, I work as a Senior Carer in our wonderful Carlyle Suite Community.


I joined Lanercost in 2020 as a Care Assistant, before being promoted to Senior Carer in 2022. I am told this was due to my star qualities!


The best part of my job is engaging with our Residents and their family members, they really are part of our Lanercost family.


Outside of work I enjoy fell walking, spending time at the gym and socialising with friends.


Diane

Diane Gillan

Job Title: Kitchen Assistant

Joined: 2022

Hello, I'm Diane and I am a Kitchen Assistant here at Lanercost House.


I joined Lanercost in January 2022, I love my job and want to do my best for the Residents every day, I particularly enjoy interacting with them and enriching their lives through companionship.


In my spare time, I volunteer at school and community clubs, as well as keeping busy looking after my Niece and, when time allows in my busy schedule I also enjoy whipping up a storm in the kitchen.


Andy

Andy Cully

Job Title: Chef

Joined: 2024

Hi, my name is Andy and I’m a Chef here at Lanercost House. I started my chef career in 2008 and have since worked in a variety of restaurants, hotels and cafes. I joined Lanercost House in February 2024 and I’m enjoying being part of the hospitality team creating a variety of dishes for the Residents to enjoy.


The home is homely and welcoming, please come and visit us. We make delicious cakes for all our visitors to enjoy!