Barchester Newlands Care Home

Newlands Park, Workington CA14 3NE
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9.5 52 Reviews
  • Barchester Newlands Care Home, Workington
In its central location in Workington, Newlands gets the best of both worlds; plenty of local amenities yet within easy reach of the beautiful Lake District and the scenic Solway Coast. This purpose built home benefits from a high standard of décor, landscaped gardens and the most modern facilities to welcome residents, relatives and friends. They provide first-class 24-hour nursing care and also offer support to people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in the cooking, hospitality and organising activities for their residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Newlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Whelan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Newlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,160

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Newlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Newlands Care Home Reviews (52)

Total of 52, showing 1-20
9.5

Barchester Newlands Care Home has a Review Score of 9.5 (9.505) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Newlands Care Home has 52 reviews.

Overall Experience

  • 35
  • 13
  • 3
  • 1
  • 0

Date Published

52
5
15
17
35

Review from Keith R (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away peacefully on the 9th November in Barchester Newlands Care Home. She had cancer but the care received meant that she was comfortable right to the end. I would like to thank all of the excellent team for their faultless efforts and care during her time there. We will always be very
grateful to the managers, nurses, carers, cleaners, caterers and other support and admin staff. Thank you.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it is very much appreciated.


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Review from T M (Son of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a great stay, no issues. I visited every day, four - five times. She was very happy, the carers were excellent and Mum had a great stay. I would not hesitate to use Barchester Newlands Care Home again.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your kind words, it was a pleasure meeting your mum, we hope to see her again soon!


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Review from R G (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is comfortable and cared for. Clean and friendly.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.


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Review from Jane D (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always very clean and friendly. The activities are great, always well-organised.
Only negative seems to be laundry. Ongoing issues with resident's clothing going missing and wearing other residents' clothes. Clothes stuffed into drawers instead of hung up in wardrobe.
Can not fault care
given from staff on the unit.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, your comments are very much appreciated.


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Review from R D (Granddaughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home with great staff, who are always really friendly and helpful with residents and visitors.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you for taking the time to review, it is very much appreciated.


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Review from Gail W (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum spent just short of two weeks at this lovely care home. She was treated very well. Looked after with dignity. The staff were lovely to deal with and nothing was a bother for them. The staff were very caring towards all my family during a hard time.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review. Following the very sad loss of your mum, your kind words are very much appreciated by all of our team.


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Review from T O (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication could improve. Cleanliness could be improved. My dad has stated on several occasions that the food is awful.
As an overall unit, the carers look after our dad with compassion, dignity and kindness. I have been approached by a higher member of staff and been told incorrect information
which I am led to believe is incorrect.

Reply from Feedback Team, The Feedback Team at Barchester Newlands Care Home

Thanks for leaving a review. On discussing your comments with the General Manager, they were not aware of any of your concerns and they would like to sit down and have a conversation with you in order to find a resolution moving forward. If you would like this to happen, please reach out on your next visit or email your contact details to feedback@barchester.com Kind regards, Barchester's Feedback Team.


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Review from Gemma S (Granddaughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a really positive experience since my grandfather arrived at Barchester Newlands Care Home. The staff are so kind and caring. The home itself is clean and the food is very good quality. We are really impressed so far with all the staff and the home itself.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated. Your kind words will be cascaded to the whole team, thank you again.


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Review from Mary C (Wife of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well cared for in Lakeland unit. He always looks very clean, nicely dressed and beautifully shaved. No complaints about his care whatsoever, the staff, without exception, are caring and very efficient. My only worry is now I am 80, I worry about the 84-mile round trip. With winter
coming on, the drive will be more difficult. I hope he can get moved. It is only the distance, I don't think he can get better care anywhere. Thanks everyone.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to write this review it is very much appreciated.


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Review from Angela G (Wife of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good with residents, food good, staff very friendly and helpful if any questions I have about my husband's care, they find the answers. My husband has been in Barchester Newlands Care Home for over a year now and I have no problems with the quality of care he is given which I know he
doesn't like with his care needs sometimes.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated, I will ensure the team is made aware, thank you again.


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Review from Joanne C (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident n the Lakeland unit for about nine months. He has settled in so well, much better than we had imagined. Every time we visit him he looks so well. He is beautifully clean, dressed nicely and well-presented. That would have been so important to him - he was always clean-shaven
and very particular about this appearance. My dad has put on some weight, so he's obviously enjoying his food. He loves music and enjoys the activities where a singer comes to entertain the residents. The staff are wonderful! So caring, welcoming and professional, we can't praise them enough. Social media is great too!

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated and thank you so much for your kind words, I will ensure all the team are made aware of it.


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Review from J C (Friend of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing negative to say about Barchester Newlands Care Home. My friend always looks well cared for and is always content. The activities, both in variety and frequency, are amazing.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review, it is very much appreciated. Thank you for your kind words, I will ensure the team is made aware, thank you again.


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Review from A T (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home since October 17th 2023. The staff are excellent towards the residents and their families. They make you feel welcome, and the food is excellent.
The only problem is that there is not enough staff during the day and night. The home needs to invest in more equipment,
such as hoists and so on. Every staff member is very friendly, and some of them know my name. Newlands Care Home is the home in the whole of Workington.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete this review; your comments are very important to us to provide the best service we can for your family member thank you also for your very kind comments with regard to our team; it is very much appreciated.


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Review from Jackie E (Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When it was announced earlier in the year that the amateur society to which I'd been connected for over 30 years was producing a particular show in May because of my diagnosis I doubted I would see it. Thanks to management and staff here I was able to go along with another resident and two activities
ladies. I told my friends they were bringing me. We were treated royally with snacks and soft drinks, a programme each and an ice cream in the interval. No one will ever know what it meant to me to be there but Newlands made my dream come true.

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for taking the time to complete a review, it is very much appreciated. We hope you enjoyed your trip.


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Review from Y M (Wife of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

"Challenging"

Reply from Kim Whelan, General Manager at Barchester Newlands Care Home

Thank you so much for your feedback it will help us moving forward to ensure we can deliver the best experience for you and your family.


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Review from Martine H (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been incredibly supportive and I feel that my mother has received excellent care. I have felt confident and reassured that she is in good hands which makes it easier for me during the periods of time I cannot get to visit her. The care provided seems to be tailored to my mum's needs. All
of the staff I have met have been kind, caring and professional.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janet K (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newlands looked after our mam for 14 months before she died at the end of May. She had vascular dementia and a very nasty cancerous wound on her leg. This eventually resulted in her being bed-bound, and totally reliant on the staff for every aspect of her daily living. Mam was cared for
so well, and treated with kindness, humour and compassion, even though at times, she could be noisy and demanding. Visiting was stressful and heartbreaking at times, as she often didn't know who we were. I would always feel comforted when I left her that she wasn't alone, and the staff would be in to see her whenever they could. I was contacted regularly if there were any new concerns. Newlands wasn't perfect, but they all did a great job under difficult circumstances. All the staff from the manager to the household cleaners, laundry and kitchen staff and the maintenance men, worked really hard, and I appreciate everything they did to make Mam's life more tolerable and comfortable.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home

Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Bert P (Husband of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the condition of Progressive supranuclear palsy, my wife was unable to receive the special care she needed in her home town. We brought her here where the staff treat her with the utmost tenderness and dignity and looked in on her frequently to enquire about her requirements. Her dietary needs
were met with food and drink, which I couldn't cater for as her full-time carer. Unfortunately, she came to Newlands Care Home in the later stages of her condition and sadly only lived 23 days despite this I am full of admiration for how the manager and staff were able to provide the comfort she needed in her final days.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home

Please accept our sincere condolences to you and your family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Roy P (Son of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mam has only been at Newlands Care Home for twelve days, I am very happy with the way she has settled in. The manager and receptionists are very friendly, helpful and welcoming. All the care team members seem very nice and helpful and show genuine care towards my mam. I'm no expert but from
what I have seen, the staff are looking after my mam very well. My mam looks clean and comfortable, it's pleasing to know shes doing well at Newlands Care Home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Terence K (Son of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in the Lonsdale Unit at Barchester Newlands Care Home during the Covid outbreak. Obviously, activities were restricted and there must have been severe staffing pressures, nevertheless, kindness and professional care were always displayed. Great effort was made to enable visits
and I was always updated on any changes in my mother's condition.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Barchester Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Barchester Newlands Care Home is calculated as follows: ( (129 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 198 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Newlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Kim

Kim Whelan

Job Title: General Manager

Hello, my name is Kim, and I am the General Manager here at Newlands.


I have worked for Barchester since January 2019. I relocated here to Workington from County Durham. I have been a registered nurse since 1982, and I have worked predominantly in the social sector in nursing and care homes. I have a special interest in working with people who are living with dementia.


Here at Newlands, we endeavour to enhance the lives of all of our residents. We are proud of the care we offer and would be delighted to show you around our home.


I would like to introduce you to my lovely team and look forward to meeting you.


Frequently Asked Questions about Barchester Newlands Care Home

What types of Care is Barchester Newlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Newlands Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Newlands Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Barchester Newlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Barchester Newlands Care Home to the centre of Workington?

0.5 mile(s) as the crow flies, distance by road may be significantly further.