Barchester Newlands Care Home

Newlands Park, Workington CA14 3NE
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9.5 52 Reviews
  • Barchester Newlands Care Home, Workington
In its central location in Workington, Newlands gets the best of both worlds; plenty of local amenities yet within easy reach of the beautiful Lake District and the scenic Solway Coast. This purpose built home benefits from a high standard of décor, landscaped gardens and the most modern facilities to welcome residents, relatives and friends. They provide first-class 24-hour nursing care and also offer support to people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in the cooking, hospitality and organising activities for their residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

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Care Provided by Barchester Newlands Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Whelan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Barchester Newlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,160

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Newlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Newlands Care Home Reviews (52)

Total of 52, showing 21-40
9.5

Barchester Newlands Care Home has a Review Score of 9.5 (9.505) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Newlands Care Home has 52 reviews.

Overall Experience

  • 35
  • 13
  • 3
  • 1
  • 0

Date Published

52
5
15
17
35

Review from K H (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and give good care, it is a shame that the industry is severely understaffed and this reflects of the service they can give with regards to days out or trips and more time for 1-1.
I applaud Newlands staff for giving their all.
Just wish they could have nicer furniture in the
lounge as guests can use this now but ut is happy and very uncomfortable.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K M (Husband of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only been visiting the home for the past six weeks, in this time I have observed that it appears to be a very well run home with a pleasant atmosphere.
Much care and consideration has been given to my wife.
I have found all staff members regardless of their position to be extremely pleasant
and polite.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John D (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted a few months ago, she has been treated with love and respect.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L H (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Emma P (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful. Mam loves it, and the staff and management are great to talk to.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Hazel W (Wife of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Barchester Newlands Care Home since March 2021 and I have to say he is really well looked after. The staff are so good at their jobs and friendly. They really have taken the time to get to know both me and my husband. I have every confidence in them. I would have no qualms in
recommending Newlands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S B (Friend of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care from all the staff. They have looked after my friend for over a year now and I have nothing but praise for how they all work and care for her. Communication with me and dealing with these difficult times (Covid) have been brilliant. Everything they have in place to keep people safe is brilliant
too. Well done and thank you. The management team are exceptional. Please thank all the staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team that work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C M (Relative of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When accomodating visits when restrictions were lifting during Covid, members of staff were very helpful in helping us to organise visits. During an outbreak where my dad tested positive, they were very helpful in helping and putting up with our constant calls.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sheila W (Niece of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and obliging, It's a very hard job, but they do a wonderful job.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen N (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Lewy Body Dementia and is blind and has been in Lakeland Unit for over 2 years - the carers and nurses are brilliant - they know how to look after him well and some of them have become the second family! They are the professional experts who provide the 24-hour care dad needs - he is very
well looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ernie H (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks to all staff at Newlands Care Centre for the care they gave to my dad during his recent stay with them.
I found all the staff, managers, care assistants and on-call nurses were very helpful, courteous and polite. During any contact I had with the home, I always got
a full overview of my dad's health and physical condition from them. The care assistants were all happy to talk to me, and give an insight to how my dad was settling in, and how happy he seemed to be with them in there, and how he was responding and interacted with them, which was a joy to hear.
Whenever I spoke to the on-duty nurses, they always gave an honest report on my dad's condition. This was very reassuring, knowing there was always a nurse on duty, and that fully professional help was always on hand. I can only say that I don’t think I would have found a better place for my dad to be cared for than Newlands. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review and positive feedback regarding the team at the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter K (Nephew of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is being well looked after. My family, including my sisters, have nothing but praise for everyone at Newlands Care Home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Julian P (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given the care which we could not provide ourselves. The staff were all very caring and efficient.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from V Y (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Newlands have been remarkable. The care my husband has received has been outstanding, especially over the past five months during the pandemic.
Nothing has been too much trouble keeping us updated and informed at all times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan S (Daughter-in-law of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is in Lakeland Unit, which is for the most challenging dementia residents. We were impressed by how quiet and calm it is. The room is large, bright and airy and overlooks the garden. When I visited him a few days after his arrival, I was surprised by how clean and happy he was. He had settled
in right away and had made himself at home. We witnessed staff interaction with him and other residents and they are proactive and have happy banter with the residents to get jobs done (that need to be done i.e. getting the resident changed).
We went to an evening meeting (cheese and wine), the General Manager explained the upcoming events and was open to suggestions to enrich the well being of the residents. Her ethos is that this is their (the residents) home and she likes it to be homely. She chatted to all the family members of residents and is very knowledgeable of all the residents and has said we can phone at any time if we have a query. We think it has a lovely atmosphere.

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Review from C H (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for by a dedicated team. They have many challenges on a day to day basis, which sometimes is because staffing is low, usually due to illness, which nobody can foresee.

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Review from Margaret W (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things have been going down in the last year but hopefully, things will pick up soon as there are a few changes in the look in the past month.
Food needs a lot of attention. Even though people don't know what they are eating and don't complain, it's not fair that the food is often cold and I think
this should change.

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Review from Pauline S (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been transferred from hospital to Newlands Care Centre at Workington after a long illness, but unfortunately, he was only there about 2 1/2 - 3 weeks before passing away.
From the first day to the last, he could not have been better looked after anywhere. The staff, from handyman (who
couldn't do enough for us) to cleaners and all nursing staff and clerical. It certainly helped and when he was at the end of his life, my sons and I were cared for sympathetically.

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Review from Sheena D (Sister of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel at home as soon as we walked in, could not ask for better. We loved the way the staff were with residents. We go every day and it's so lovely. They respect every resident. When we walk out we know our brother is in safe hands. He has settled well and smiles at all the staff when they make
a fuss of him. 100% staff.

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Review from Christine T (Wife of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into care in October 2016 after it became apparent I could no longer care for him at home. He was accepted into Newlands in April this year after being in four different places. If you can be happy/content when suffering from dementia then my husband is. Now he is settled in Newlands,
the relief my family and I feel now he is in such a caring environment is immense.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Barchester Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.505 for Barchester Newlands Care Home is calculated as follows: ( (129 Excellents x 5) + (47 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 198 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Newlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Kim

Kim Whelan

Job Title: General Manager

Hello, my name is Kim, and I am the General Manager here at Newlands.


I have worked for Barchester since January 2019. I relocated here to Workington from County Durham. I have been a registered nurse since 1982, and I have worked predominantly in the social sector in nursing and care homes. I have a special interest in working with people who are living with dementia.


Here at Newlands, we endeavour to enhance the lives of all of our residents. We are proud of the care we offer and would be delighted to show you around our home.


I would like to introduce you to my lovely team and look forward to meeting you.