Appleby Grange

Bongate, Appleby-in-Westmorland CA16 6HN
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9.6 32 Reviews
  • Appleby Grange, Appleby-in-Westmorland
Appleby Grange is located within walking distance of the centre of Appleby and is set in its own grounds with generous gardens.

The home caters for adults aged 65 and over and provides specialist care for those living with dementia.

Appleby Grange has a team of highly qualified, experienced care staff who are committed to providing the best possible care for their residents.

The home has a warm and happy atmosphere and feels like a 'home from home'. With a delightful garden and modern bedrooms, the philosophy is to give residents the best possible quality of life while promoting their independence, privacy and dignity.

Freshly prepared food is provided for the residents which is both varied and healthy.

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Care Provided by Appleby Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Sowerby (Registered Manager)
  • Admission Criteria
    • Adults over 18+
    • Ages 18+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1987
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Appleby Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,605
    • Self-Funded Residential Dementia Care £1,400 – £1,605
    • Self-Funded Nursing Care £1,500 – £1,650
    • Self-Funded Nursing Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Care £1,500 – £1,650
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,650
  • (these prices are only a guideline, please contact Appleby Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Appleby Grange welcome visitors to the home, please get in touch to arrange a time to be shown the home's facilities.


  • Parking

  • There is a designated car park located at the main entrance of the care home, this can be used for all visitors.


Appleby Grange Reviews (32)

Total of 32, showing 21-32
9.6

Appleby Grange has a Review Score of 9.6 (9.587) out of 10, based on 9 reviews in the last 2 years. Over all time Appleby Grange has 32 reviews.

Overall Experience

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Date Published

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23

Review from D S (Friend of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt it necessary to write another review relating to current times. Appleby Grange has protected and kept our family safe within the home for months now and with all the extra hard work they are doing in this pandemic. I think it is wonderful. They are face-timing us weekly so we are able to keep
in touch with our loved ones. They deserve a medal.

Reply from Alister Cook, Director at Appleby Grange

Thank you for your kind words and lovely review. I will ensure that everyone in the home is aware of your comments and appreciation.


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Review from F A (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the overall care that the staff at Appleby Grange have shown my mother. All the staff show compassion and kindness to mam and as a family we have peace of mind that she is safe and well cared for. There is one concern which we feel is of urgent attention and that is the extremely
outdated and intrusive resident's personal care alarm. The shrill ear-piercing noise is completely unacceptable and should be changed to a much more modern system ie nurse/carer pagers.

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Review from M G (Son of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for almost four years and has significant needs. I cannot praise all of the staff highly enough for the level of care, friendliness and the dignified way in which they treat the residents. It is a safe and secure place with a very nice atmosphere.

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Review from Kathryn H (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Appleby Grange for 1 1/2 years approx most of the time things are of an extremely good standard. Very pleasant and friendly staff. Always putting my dad's needs first.

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Review from C W (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am comforted in the knowledge that the resident is receiving the best care form this facility.

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Review from T J (Grandson of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad stayed here for respite care in December, he loved it and was sad to leave. Every time I visited, the staff were wonderful and friendly. I was always offered refreshments and looked after very well. The care they showed my Grandad was second to none and I will highly recommend Appleby Grange.

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Review from Colin S (Son-in-law of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Location in home town is always very important for the family, not all may drive and bus services are poor. With local employment most people who work here know your family which helps you know the person is in good hands with the carers at the Grange. The carers are all good and go that extra to help
when possible. Just like a big family that works together. Thank you to all, I know at times it's not easy. Well done all.

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Review from S H (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is currently in Appleby Grange and I am delighted with the care, kindness and support that is shown both to her and us. The home is beautiful and the staff, admin and manager are wonderful. She is very happy and so are we.

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Review from C H (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you walk into Appleby Grange it is always very clean and tidy. All the staff are very welcoming and inform you if anything is wrong with my mother. If I visit at a mealtime, always asked if I or we would like a cup of tea or whatever. The activities are also very good too. She is always very well
cared for.

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Review from J W (Sister of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister, aged 87 years, has been a resident at Appleby Grange for a few years. She has been well cared for and I have felt confident in the system of care at the home.

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Review from S H (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Appleby Grange always try to provide a safe, caring environment. The staff are friendly and engaged and have genuine rapport with the residents. We have no concerns, ever, about the care given, and it is a weight off your shoulders to know there is a great team at work.

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Review from Jackie W (Daughter of Resident) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the lovely greeting when my friend first arrived she was made to feel welcome and valued.


One of her regular day carers suggested that she go to the Grange every so often as she had come back so much more lively and cheerful!
She had been given a welcome pack with all sorts of goodies in it

but she didn’t eat it as she is careful about her diet. So the next time she stayed the staff had remembered this and given her a basket of fruit instead. How kind is that!
My friend's accommodation was in a flat. She only had to press a cord and staff came to her - not that this happened very often as staff were so attentive anyway. The flat is well appointed, tastefully decorated and very well suited for wheelchair users.
The staff provided lots of activities and were considerate enough to put a TV in her bedroom.
She had good wholesome and tasty meals.
A highlight had to be the amazing bath.


Many thanks to the manager and her well-trained team of staff.


Reply from Heather Koolaji, Registered Home Manager at Appleby Grange

Thank you so much for the wonderful review. I am really pleased that the stay with us here at Appleby Grange was so enjoyable for her.
We are passionate about the individual person centred services we provide here and it is so rewarding to receive such positive feedback which I will absolutely share with my staff as they are all dedicated and committed to each and every one of our residents.
We look forward to the next respite visit booked in the near future.
Kindest Regards


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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Appleby Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Appleby Grange is calculated as follows: ( (71 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 99 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Appleby Grange is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Nicola

Nicola Sowerby

Job Title: Home Manager

Joined: 2021

Nicola has worked in the Social Care Sector for over 20 years now in various environments, starting off as a Care Assistant, Nicola has recently had experience as a Deputy Manager and in nursing team positions. Nicola has completed a variety of training courses and qualifications to gain skills and knowledge including her nursing degree and is currently looking at completing her NVQ Level 5 in Leadership & Management. Nicola is passionate about her role, always striving for excellence and creating a homely and safe environment for the residents whom she supports.


Mike

Mike Hannon

Job Title: Administrator

Joined: 2022

Mike's background was that he was in the legal business for twenty years working in solicitors' offices in both Liverpool and Cumbria. Prior to working at Appleby Grange, he worked in the care industry primarily for a Carers Association


Poppy

Poppy Eld

Job Title: Activities co-ordinator

Joined: 2023

Poppy is new to the care sector. Her role is to ensure our residents are happy and answer any questions they may have, as well as keep our residents active.


Poppy will be on duty when new admissions come into the home, to ensure they are settled in, and feel safe and content in their new home.


She has a passion for care and loves to chat.


Poppy will be around the home and on hand to offer support where needed and is very much looking forward to meeting all of the residents, relatives and local community of Appleby.