Riverside Court Care Home

31 Irish Street, Salmoor Way, Maryport CA15 8AZ
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9.9 36 Reviews
  • Riverside Court Care Home, Maryport
Riverside Court Care Home is located in Maryport and is easily accessible to shops, amenities, and public transport. The beautiful Lake District is not far by car.

This tastefully decorated purpose built home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Riverside Court is provided in single occupancy rooms, all of which have en-suite facilities.

Riverside Court provides TV lounges and several quiet sitting rooms, one of which overlooks the extensive private grounds, where residents can relax. Traditional home cooking using fresh produce is served in the separate dining rooms, where residents can socialise at meal times.

Regular visits are made to the home by an experienced hair stylist and qualified chiropodist. Complementary therapies can be arranged for residents.

The home has an activities therapist that provides a varied programme of activities to keep residents active.

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Care Provided by Riverside Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Nicholson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Riverside Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Riverside Court Care Home Reviews (36)

Total of 36, showing 21-36
9.9

Riverside Court Care Home has a Review Score of 9.9 (9.872) out of 10, based on 17 reviews in the last 2 years. Over all time Riverside Court Care Home has 36 reviews.

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Review from Ken W (Brother of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our experience, can only be described as a "Care Home nothing short of excellent in every respect"
Pre-pandemic my sister, an independent retired Corporate Company Director who lived alone, traumatized by then several recent events, concluded she needed a 'Respite Break'
We looked around lots
of care homes bearing in mind possible future needs, an alarming insight, most responses being "I couldn't stay there!'
Based on my own experience visiting friends and family in care and my hands on helping my sister including moving her out of another care home to Riverside can only praise the Manager and all of the staff, what certainly appears to be an excellence of experience and caring staff working together as a team.
From telephone enquiry (Riverside isn't in our home town) I've been impressed, similarly when shown around the home, the cleanliness and air quality/freshness in the building, and ever since the food, quality care and attention with dignity shown to all residents.

Reply from Katie Barnett, Marketing Executive at Riverside Court Care Home

Thank you, Ken, for your comments about your recent experience at Riverside Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Helene B (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners aunty is a resident. When she arrived there she was frightened and confused.
The staff here are amazing. They are so caring and kind to her. It’s wonderful. She is no longer frightened, she’s eating well and settling in nicely. The relief we have as a family knowing she is local, and well
looked after is unmeasurable. I am so grateful to the team there, for they are not only kind and compassionate to her, they are to us as well. They treat her with patience, love and care. She is treated like a proper human being. With dignity and respect.
We are allowed to take her out for walks and trips but the nicest thing is that they do it too.
They are open and honest with you about how best to cope with the good days and bad days. So we know what to expect.
I don’t think you could ask for a more dedicated and knowledgeable team. This goes right from the top with the manager all the way down. Everyone knows who she is and greet her with love and care. Perfect reassurance for us.

Reply from Katie Barnett, Marketing Administrator at Riverside Court Care Home

Thank you, Helene, for your positive feedback towards Riverside Court Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your relative has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Brian W (Brother of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted my sister is being looked after by such a caring, helpful and happy team, Riverside has impressed me and exceeded my expectations, giving my sister all the help and support she needs to keep her safe, comfortable and happy.


Living hundreds of miles away from the care home it's a great

comfort to me knowing my sister is being looked after by a home I can trust and it's very clear that they genuinely care about all their residents.

Reply from Katie Barnett, Marketing Executive at Riverside Court Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Lesley W (Sister-in-law of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to see my sister-in-law at Riverside and were really impressed by the care she has been given. Unfortunately, we live hundreds of miles away and cannot go on a regular basis as other family members do, but know she is being looked after very well.
When we do go, we see how well she is doing
in the dignified and impressively clean surroundings, she is cared for and treated with the utmost respect by the carers and we come away knowing she is in a safe environment.

Reply from Katie Barnett, Marketing Executive at Riverside Court Care Home

Thank you, Lesley, for letting us know how we are doing at Riverside Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from P H (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy dad settled very well. All his needs are finally being met. Seen a big difference in his health and mood. The staff are very supportive to me and my sister. Surroundings are ideal for dad.

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Review from Carol F (Husband of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Riverside is very good for my husband. He has settled in grand and enjoys the entertainment, and they are very good.

Reply from Katie Barnett, Marketing Administrator at Riverside Court Care Home

Thank you, Carol, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Stuart F (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care of my mum after leaving hospital before moving back to Carlisle.

Reply from Katie Barnett, Marketing Administrator at Riverside Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from David W (Husband of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is situated on a good site with good parking and secure access to the home. The rooms are clean, light and airy, providing good facilities. The management appears to have a good understanding of all requirements and the staff are pleasant, friendly and carry out their duties efficiently with
minimum fuss. Medication requirements are excellently covered. Food and drink are excellent my wife has been made very welcome and helped to settle in during what has been hard times for her. We are very happy with the facilities and care provided.

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Review from Hazel G (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was distraught that mother went into care in May. Now I am so much happier as Riverside has just provided every need for her including lots of staff interaction and simulation as well as the usual standard of care e.g. medication and cleanliness.

Reply from Olivia Shields, Marketing Assistant at Riverside Court Care Home

Thank you for your positive feedback towards Riverside Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Margaret F (Sister-in-law of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find staff friendly. Room clean. Activities - plenty going on - boards full. Staff attentive.

Reply from Olivia Shields, Marketing Assistant at Riverside Court Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one


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Review from N K (Husband of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Riverside Court for over 5 years and her care has been fantastic. All the staff are fantastic and put the needs of the residents first. The place is always spotless and the food is always good with a choice.

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Review from Anthony H (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you go into the home all staff are very pleasant and will do anything you ask. Always smells fresh and clean. The staff seem to treat the residents as if they are family. The food is excellent and always served up well.

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Review from Joanne M (Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very well looked after, it's a homely place. My room is very clean as this is cleaned each day. Activities is good for my wellbeing as they take me out for shopping, lunch and the bank when needed.

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Review from Gwendoline J (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is modern, clean and comfortable. Lovely, caring staff. Very welcoming and friendly at all my visits. My mother seems happy and secure here, which is the most important thing to me.

Reply from Olivia Shields, Marketing Assistant at Riverside Court Care Home

Thank you, Gwendoline, for your comments about your recent experience at Riverside Court Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you are so pleased with the quality of our care.


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Review from Margaret P (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has always felt at home here at Riverside Court. The staff treat her with care and attention. There are plenty of activities as well which keeps residents stimulated.

Reply from Ronnie Cavanagh, Marketing at Riverside Court Care Home

Thank you, Margaret, for your comments about your recent experience at Riverside Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from L W (Daughter of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While looking for a residential home for my father 10 months ago, I visited quite a few in the area. The first thing I noticed was the smell and cleanliness of Riverside Court Care Home, which was not the case with the others. I find the staff warm and caring in fact a nice happy atmosphere. My dad
is treated with dignity and kindness which goes a long way. The staff are always on hand to speak to me nothing is ever too much.
Dad has a lovely room, with privacy, he's always clean and tidy.what ever the time of day we visit. I have peace of mind knowing he is safe and cared for when I leave.
Thanks to all the staff at Riverside Court Care Home.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Riverside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Riverside Court Care Home is calculated as follows: ( (178 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 203 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Riverside Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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