Stonecross Care Home

107 Milnthorpe Road, Kendal LA9 5HH
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6.9 3 Reviews
  • Stonecross Care Home, Kendal
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Care Provided by Stonecross Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease

Good to Know

  • Owner
  • Stonecross Care Home (Kendal) Ltd
  • Person in charge
  • Paul Barker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Stonecross Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200

  • Our fees are based on the room starting from £875 per week,
  • (these prices are only a guideline, please contact Stonecross Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Due to COVID 19, the visiting has changed to appointments only.


  • Parking

  • The home have parking situated at the front of the care home and a small car park is situated at the rear of the home.


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Stonecross Care Home Reviews (3)

6.9

Stonecross Care Home has a Review Score of 6.9 (6.938) out of 10, based on 3 reviews in the last 2 years. Over all time Stonecross Care Home has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
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1
3
0

Review from A W (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Medication was not administered. Mum left in a wet nappy. Staff just on phones ignoring residents. Bins not working and overflowing, shower broken. Only once hand towel provided. Blanket had holes. Bedding stained (blood and urine) Buzzer out of reach to use. Food was disgusting. Biscuits for breakfast,
often just soup and sandwich for meal times.

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Cleanliness

Treated with Dignity

Food & Drink

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Management

Safety / Security

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Value for Money

Review from James I (Husband of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming reception. Dated building with steep stairs. Maze of rooms must make it difficult for staff!

Facilities

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Treated with Dignity

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Value for Money

Review from Brenda S (Daughter of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Stonecross is a friendly and caring home where there is always staff available if I need to ask about my Mum, or if she needs a bit of extra support. Both the care and support staff seem to know all the residents well and work together to make Stonecross a 'real home'. The activity staff organise individual
activities but it's also great that young people are coming in to both entertain and interact with the residents. The staff always keep me up to date with any issues, which helps me to know that my Mum is safe, happy and well cared for.

Reply from Suzie Masson, Manager at Stonecross Care Home

Thank you for your lovely review. Stonecross Care Home prides itself on our outstanding care and support for our residents and homely feeling.


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Cleanliness

Treated with Dignity

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Current Review Score: 6.9 (6.938)

Overview of Review Score

The Review Score of 6.9 (6.938) out of 10 for Stonecross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.500 for Stonecross Care Home is calculated as follows: ( (15 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 36 Ratings = 3.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.438 Points relating to the number of positive Reviews for Stonecross Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Stonecross Care Home

What types of Care is Stonecross Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Stonecross Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Stonecross Care Home?

Smoking not permitted, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Stonecross Care Home to the centre of Kendal?

1.0 mile(s) as the crow flies, distance by road may be significantly further.