Summerhill Care Home

East View, Kendal LA9 4JY
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9.6 56 Reviews
  • Summerhill Care Home, Kendal
Summerhill Care Home, situated in the charming Cumbrian town of Kendal, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for every person to relax, unwind and socialise with friends and family. With lovely en-suite bedrooms and a hair salon there is always time to enjoy a slower pace of life whilst the wellbeing programme empowers residents to maintain existing hobbies or try out new ones.

The catering team at Summerhill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Summerhill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Summerhill, residents are supported to take an active role in the Kendal community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Summerhill.

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Care Provided by Summerhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Whitehead (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Summerhill Care Home Reviews (56)

Total of 56, showing 1-20
9.6

Summerhill Care Home has a Review Score of 9.6 (9.638) out of 10, based on 18 reviews in the last 2 years. Over all time Summerhill Care Home has 56 reviews.

Overall Experience

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Date Published

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Review from I B (Son of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my latest visit to see my dear mother yesterday I felt compelled to post a second review. Sadly Mum's dementia continues to progress but, despite this she always seems very well cared for and devours her meals. Kind and considerate staff go above and beyond the call of duty. Very grateful to all!

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Review from Deborah D (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident for over a year now when he moved to Summerhill after a period of poor health. He soon improved with the support of the care team and has been in a steady state healthwise since then. Mentally he is much happier and less anxious as he knows the care team is there to help
him when he needs it. We have been impressed by the whole team at Summerhill, from the receptionists to the managers we have met. Everyone seems genuinely engaged with the residents' well-being and willing to take time to talk to them and keep their spirits up.

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Review from F P (Son-in-law of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is receiving very good care at Summerhill. Staff and facilitates are welcoming, efficient and professional at all times. It certainly gives relatives confidence that their loved ones are being looked after well.

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Review from Jan E (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After five years of care at Summerhill, my mother has been well cared for, treated with respect and had her personal and medical needs attended to with kindness and good humour. I particularly appreciate that she is always referred to by her name, not 'love' or 'dear' or 'darling'.

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Review from C H (Granddaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and caring with Gran, ensuring her needs are met.
The staff in the home are friendly and always willing to help or answer questions.
Gran's room is kept tidy and clothes are cleaned regularly.
I do feel that the staff work hard and would sometimes benefit from more staff
to meet the demands of some of the residents. They sometimes appear overstretched!

Reply from Clare Sheehan, Careline Advisor at Summerhill Care Home

Thank you for taking the time to complete a review card and for your kind words, which we will share with the team. At HC-One, we pride ourselves on providing compassionate and kind care, we complete a dependency review for our residents, which determines our staffing levels, and I am happy to reassure you that our staffing levels are correct in the home. We will continue to monitor staffing levels every month or as required if residents need change. Once again, thank you for taking the time to complete this review.


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Review from P S (Niece of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy here (though doesn't like the amount the fees are). The staff are very kind and attentive. The food is good, but she does forget to ask for it to be cut up for her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Summerhill Care Home

Thank you for taking the time to complete a review, and thank you for your kind feedback regarding our team. At HC-One, we pride ourselves in providing excellent standards, and the home manager would be happy to discuss any aspects of your aunt's care, environment, and costs with you and would like to invite you and your aunt to make an appointment if you wish directly with the home. Once again, thank you for taking the time to complete this review.


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Review from Philip B (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled in well here after struggling living on my own. Made to feel very welcome, safe and well looked after. The staff are very kind and supportive. I am staying in a very comfortable room with good facilities, amidst friendly residents. Meals offer a reasonable choice but quality can be variable
and not always served very hot.

Reply from Clare Sheehan, Careline Advisor at Summerhill Care Home

Thank you for taking the time to complete a review of the home and for your very kind words. We are delighted you are settling in well and welcome you to discuss any issues you may experience with us at any time. We are happy to inform you that a new chef has been successfully recruited and we hope this will enhance the quality of our services in the home.


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Review from S I (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our overall experience at Summerhill has been excellent. As visitors, we consistently receive a warm welcome which is so much appreciated. Mum's care is delivered with dignity and respect and always to a high standard.
The kindness, demonstrated by staff, provides us with reassurance, confidence and
great comfort.

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Review from Tracie W (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to acquire a room at Summer Hill five years ago for my mum. As I'm very hard to please, this was my mum's fourth care home. On my first visit, there was something homely about it. First off I think it was the staff and the length of time they had worked at Summer Hill. Secondly, the
residents were allowed to be themselves, the ladies and gentlemen weren't made to go and sit down, my mum was quite vocal and would wander up and down, she was allowed to be herself. I would arrive to see my mum at very different hours, no one knew I was going and the consistency was true. I arrived one Saturday morning and from outside my mum's door I could hear a young man attending to mum, the way he spoke to her was lovely. Moving on to January 2024 Mum was near the end and a young staff member came to work on her day off so Mum wouldn't be on her own. I was with Mum when she passed 11/01/24, nurses and staff fantastic, looked after Mum and me. Thank you Windermere, can't thank you all enough.

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Review from Alison S (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service Mum has received in her first three weeks with you. The staff have been very professional and welcoming, which has been incredibly reassuring.

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Review from David H (Husband of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my wife passed away very peacefully and gracefully in January. She had a fabulous 18 months in Summerhill and was cared for with great skill and affection. All my family and friends were very impressed with the warm welcome they received and the lovely atmosphere in Summerhill, particularly the
Buttermere Suite. As my wife was a very social and friendly person, she enjoyed being with others and was always invited to participate in the wide range of events and activities that Summerhill put on. Congratulations to the manager and staff for giving my wife a wonderful time.

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Review from Jean F (Wife of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very pleasant, clean and welcoming home.
The nurses are very good, kind and helpful.
We had problems when he first arrived - no one came to see us in his room for over an hour, leaving us wondering what was happening and what to do. It was some weeks before we had any written information
at all.
Carers are mostly kind and helpful, though some seem a bit suspicious of family involvement and don't always manage to do the small things such as opening curtains, putting warm enough clothes on the residents and putting spectacles on.
We are not sure all carers get the information they need for his individual needs - communication between them could be better, but we do understand that they have a heavy workload! They have told us that we are "not allowed" to do some things, but we had no prior information about such rules. We try to help them by helping him with a meal and giving him a drink as he can't do that himself.
We are very grateful that he is in such a good home where he is warm, safe and given good nursing care.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Summerhill Care Home

Thank you for taking the time to complete a care home review regarding Summerhill Care Home. We really appreciate your feedback, and we will share it with the team. You stated you have some concerns regarding the admission process and communications/relationships with colleagues. Please do not hesitate to discuss this further with the Home Manager directly, who be able to discuss it in further detail.


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Review from Wendy A (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after with loving care by the Buttermere staff. As I have to travel, I'm grateful for the welcome I receive from everyone. Sadly, my mum is very ill, but she is being looked after in a kind and caring way by all the Buttermere members of staff. Thank you for looking after my mum - she
is very happy at Summerhill.

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Review from M V (Husband of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here a week. She is now comfortable in her room and comfortable in Summerhill. She enjoys the food and thinks highly of the staff who are very cheerful. I was struck on my first visit with a welcoming and caring atmosphere.

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Review from J K (Daughter-in-law of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a very warm welcome on Saturday morning from a lovely helpful receptionist.
We then experienced a male activities team member who delivered a quiz on Thirlmere Suite. It was evident that he was very in tune with the residents and tailored the morning's entertainment to suit them. He was
very kind and included everyone. The care staff were as usual on hand to answer any questions. They too clearly know their residents very well. The home is tastefully decorated, clean, and inviting. The atmosphere was calm and the staff appear to be happy and engaged with those in their care. There can't be a better care home. Well done to the team at Summerhill.

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Review from Debbie H (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was very well cared for whilst at Summerhill. Staff were kind, hard-working, efficient and helpful and we are very grateful for all they did for Mum. Reception staff always took the time to chat with Mum and were always so kind, showing an interest in what she was doing and sharing a joke together.
Buttermere staff always gave the impression that nothing was too much trouble and ensured that all Mum’s needs were met, along with those of all the other residents. They created a warm, family atmosphere in the unit and often went above and beyond for their residents (and residents' families). We were always well informed about Mum’s health and well-being. The well-being team are fantastic at providing varied activities and entertainment for the residents and take time to get to know them all personally. The well-tended garden was a good focus of a visit. A huge thank you to all the staff. You do an extremely important job and are very much appreciated.

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Review from Susan J (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Summerhill is a happy and friendly place, and the staff are all amazing.

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Review from Timothy M (Son of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time you enter and leave the home, you receive a warm welcome, and genuine interest is shown in how you and your family are. This atmosphere continues on to the unit, which I can only describe as perfect.
All staff go about their work in a professional manner and are both friendly and helpful.
It has been clear they are all really good with people, which brings residents and visitors alike. The staff took the time to chat with Dad, and I was delighted that they were jovial, having picked up that he had a good sense of humour. Dad’s room and the communal areas were always extremely clean. The meals were well-presented and nutritious.
The care that the nurses provided blew me away. The clinical knowledge and experience of the nurses allowed them to manage Dad's ever-changing needs in a proactive way. The nurses are empathetic and took the time to keep in contact and explain anything I needed clarification on.

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Review from R D (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Summerhill's first carol service since Covid with my mum. It was so nice to see all the residents who wanted to be there together and faces light up as they remembered the carols and joined in with the words. My mum loved it and I loved seeing the joy it sparked in her. A big thank you to
the staff for organising and making it happen.

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Review from Anne W (Daughter-in-law of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome awaits visitors. This welcome by the staff extends to the floor we visit. It became clear from the beginning of our visit to Summerhill that all staff display commitment in every aspect of caring for the person. Kindness is displayed continuously. The person we visit mentions to us "how
wonderful" the staff are. There is also mention of the lovely meals they are served daily. The overall cleanliness is excellent. The resident's lounge is beautiful. It is clear the decor/furniture has been throughout carefully for the comfort of all residents. Overall, my husband and myself believe the residents are well cared for and are happy and content during their time in Summerhill.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Summerhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Summerhill Care Home is calculated as follows: ( (142 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 207 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerhill Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about Summerhill Care Home

What types of Care is Summerhill Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Summerhill Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Summerhill Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Summerhill Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Summerhill Care Home to the centre of Kendal?

0.3 mile(s) as the crow flies, distance by road may be significantly further.