Review from Helen L (Friend of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience

My friend has only been in Summerhill for five weeks after being in hospital since August. He is very poorly and hasn't left his room except for a ride in the wheelchair to see the lounge and dining room. He likes Summerhill and enjoys being looked after by the carers who have all been very nice to

him. His room is always tidy and spotlessly clean and I just hope his health improves and then he can mix with the other residents.

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Review from E C (Wife of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience

Mostly very good, especially when my husband quite often, is poorly. Not enough entertainment, but realise this could be due to covid. Staff very kind to a worried wife.

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Review from P C (Friend of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

It's the first week since my friend moved in. From the first second I walked in, I felt at home. It's such a relief to have her in such a safe and lovely place. Staff genuinely care. We went to the gardens for a sit today, and it was beautiful - shade or sun and lovely plants. All the staff work so

hard. It would be even better with more staff, but they do their best.

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Review from Barbara H (Wife of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience

We have been delighted with all aspects of care from our first warm welcome. All members of staff have been kind, caring, sympathetic, and above all, patient. Some carers have gone above and beyond to bring happiness to my husband. They really do care. My only issue, as it is difficult to take my husband

out, is the lack of visitors' rooms, with visits confined to bedrooms or garden, more of an issue in winter. This may be a result of Covid restrictions.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Summerhill Care Home

We are fully open to visitors. Visiting can be facilitated in the garden (weather dependent), communal areas (with compliance to current procedures) and residents’ bedrooms. We can cater for larger parties to enable you to continue celebrations and to enjoy that glass of wine with your relatives. Please speak to the Home Manager if you require a larger visiting space as we are more than happy to accommodate this request.

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Review from R S (Wife of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience

I chose the home for my husband as I liked the brightness and cleanliness of the entrance and the pleasant staff. The room chosen for my husband was light, clean and looked on the garden. All carers seen were friendly and caring and treated my husband with dignity. They said my husband could do what

he wanted, not what they wanted. The reviews were excellent, and why I chose the home for my husband along with all the caring staff.

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Review from A T (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience

The Summerhill staff have been generally very kind and considerate to my parents, one of which needs full nursing care. After the initial shock of illness and the loss of their independence, they have now settled well and are happy and grateful for the care and support they received. Some additional

pre-emptive checking of mental conditions/issues would be beneficial, but overall, the level of care is very good, considering the vulnerability of both my parents. We are all very grateful to the staff.

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Review from Glenn R (Son of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

Simply the best.
Amazing care.
Thank you.

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Review from T W (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience

A really warm and welcoming home. They have provided excellent care and have been able to provide consistent reassurance and information to myself when required. The home is full of kind and compassionate staff, providing personalised care - even managing lots of football-related discussions with my

dad, so he feels at home. Thank you.

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Review from Sue L (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

Mum has had the best possible nursing and care since arriving at Summerhill last January following 9-weeks in hospital. Although I have not been able to access her room due to restrictions, I am nevertheless aware of the high standards maintained by the Summerhill team. Mum is happy, and they are now

her family. They are unfailingly patient, kind and leave no stone unturned. There is real joined-up thinking in place. As a relative and visitor, I am treated with friendship and courtesy, and full explanations as deemed necessary. Thank you, Summerhill... keep up the good work... it is truly valued.

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Review from Eleanor H (Wife of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

An excellent care home.
Staff are always very helpful and do all they can for you.
Home is always spotless.

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Review from Jacqui J (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience

I have been to visit my Mum for the first time since March 2020 today and I just want to let the home know how amazing Mum looked and this is all because of the wonderful care that she is given by all the staff. Nothing is too much trouble for them in these difficult times. All the staff are so helpful

and really want the best for the residents. They also have a really good activities team who made the visit special.

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Review from Linda A (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

Mum had excellent care at Summerhill for 15 months before her recent death. She was content and often told us that she could not have been better looked after by all who looked after her. Food good with plenty of choices. Room clean and comfortable. Activities enjoyable and varied. Garden well maintained

and a pleasure to sit in. Everything that could have been done to turn a building into "home" was done. We were met with a friendly welcome from everybody we saw whenever we visited and during the recent COVID lockdown were kept well informed of mum's health and well being.

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Review from M P (Respite Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

I came for respite care and found everyone to be very helpful.

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Review from Christine M (Regular Volunteer) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

I find this care home very efficient and friendly. The staff go the full mile and are most caring. Nothing is too much trouble and we are all treated with the utmost dignity.
My father was here for 4 years and was extremely happy.

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Review from S G (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

The care given at Summerhill exceeded our expectations. The staff are always responsive to my mother's needs. The care home took full responsibility for my mother so I felt confident leaving her in their care.
The staff greet me with a smile and offer a cup of tea when I visit.

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Review from J B (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience

My mother and her family are very happy with the care she is receiving. Her carers go out of their way to look after her and treat her with thoughtfulness, dignity and respect. The staff are very good at relating concerns and enjoyable experiences concerning Mum to our family.

Although usually pleased

with the cleanliness of the home, there recently seems to be a shortage of cleaning staff, resulting in residents' bathrooms not being their usual level of cleanliness and pedal bins not being emptied as frequently as they have been in the past. I feel the carpets in the communal areas (hallway, lounge, dining room) need replacing as they are stained, sticky underfoot and can smell at times.

Although I thank Mum's carers each time I visit, I would like to take this opportunity to pass on to them all my thanks and gratitude for the wonderful work they do.

Reply from Claire Hurworth, Care Line Manager at Summerhill Care Home

Thank you for taking the time to complete a review for Summerhill.
We will pass on your kind words and thanks to our care staff.
Please accept our apologies for the inconsistency in our housekeeping standards, we are in the process of recruiting additional housekeeping colleagues to add to our team.
We will also be looking to refresh areas in the home in due course and acknowledge your comments

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Review from Dorothy B (Friend of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience

All the staff that I have come into contact with are friendly and caring. They keep an eye on all the residents and give then drinks regularly and checking that all is well. The lady I visit is very happy here.

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Review from Yvonne M (Wife of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

When, after 3 years of constant daycare, we were accepted into Summerhill nursing Alzheimer unit. We as a family, could not believe our luck (having been recommended by all my husband's home carers and two friends).
My husband has been there now for three months and he could not be better cared for.

With all the staff so very caring and understanding with his needs. He has changed from being cross, angry, aggressive to quietly happy and I am told at times, very amusing. All down to the staff's compassion but also kindness to me, comprehending how emotional the move has been. The moment you step through the front door of Summerhill you feel a real sense of "fresh air", clean, peace, professionalism but above all caring. 11 out of 10! Having used 6 other care home in Cumbria for respite I feel I am quite a good judge. There is no competition. Exemplary!

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Review from J W (Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience

I have been a resident for 7+ years and very satisfied with the care I receive. I am also allowed to have my recorder group meetings and folk group get together in an evening. I can really so as I like.

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Review from Andrew K (Son of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience

Summerhill has a welcoming and friendly atmosphere which is clear as soon as you visit. The staff look happy and in good spirits and it's obvious that they genuinely care for their residents.
We could visit any time and were always made welcome. The carers were always available to discuss dad's care

and they truly got to know him very well. Watching dad living with dementia was terrifying, however, the staff were amazing and made the journey as happy and comfortable as possible
dad loved his food and seeing the quality and choices available, it was no wonder.
There are lovely gardens with easy access from the resident's lounges. We were often able to enjoy the colourful outside space during our visits. The activity team were also great. They also took time to get to know what dad liked and made every effort to keep him interested and included. There was always something happening from musical entertainment, exercises or visits from children and animals to mention just a few.

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Summerhill Care Home

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