Summerhill Care Home

East View, Kendal LA9 4JY
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9.6 56 Reviews
  • Summerhill Care Home, Kendal
Summerhill Care Home, situated in the charming Cumbrian town of Kendal, supports older people to lead their best lives with personalised residential, nursing and dementia care.

The friendly and comfortable home offers a place for every person to relax, unwind and socialise with friends and family. With lovely en-suite bedrooms and a hair salon there is always time to enjoy a slower pace of life whilst the wellbeing programme empowers residents to maintain existing hobbies or try out new ones.

The catering team at Summerhill understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The wide range of popular dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Summerhill likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Summerhill, residents are supported to take an active role in the Kendal community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Summerhill.

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Care Provided by Summerhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Whitehead (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (71)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Summerhill Care Home Reviews (56)

Total of 56, showing 41-56
9.6

Summerhill Care Home has a Review Score of 9.6 (9.619) out of 10, based on 17 reviews in the last 2 years. Over all time Summerhill Care Home has 56 reviews.

Overall Experience

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  • 13
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Date Published

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Review from John M (Husband of Resident) published on 7 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied that my wife is receiving the care she requires. The staff at the home are friendly and attentive to my wife's needs. There is a varied range of activities available and meals provided offer a very good selection of choice.

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Review from Sally S (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Summerhill for 3 years. She is always clean, well fed and has great care from the patient carers. She has challenging behaviour but they are well trained to cope with her sat in her room. I can hear what is happening outside her room and have never heard any raised voices or any resident
be spoken about in an unprofessional manner. We are very lucky to have mum in Summerhill and I have experience of 37 years in healthcare.

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Review from Andrea M (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Th staff are all very caring, empathic, understanding and supportive and they treat residents with dignity at all times. All needs are met that are humanly possible. Food is nutritious and varied, staff have time for you when visiting, if they are unsure of something they will go and check, they will
ring if there is ever a problem. Totally impressed.

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Review from S K (Stepdaughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the nursing staff are lovely with us as visitors and my step-dad as the patient/resident. He is now in a lovely well lit, bright room, but one of his first rooms was very dark and didn't get much natural sunlight.
Neither myself or my mum (resident's wife) were given an introductory tour, which
would have been useful.

Reply from Clare Sheehan, Careline Advisor at Summerhill Care Home

Many thanks for your comments and I am really pleased to hear that your step father is now in a room that meets your expectations. I am sorry that as a family you were not given a tour of our home, that was clearly an oversight on our part. As a team we have taken your comments on board and will improve our service going forward. Please do not hesitate in speaking with any staff member if we can make your experience of our home and support any better.


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Review from L F (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my dad was very good. He died in Summerhill and I am confident that the care he received throughout his time in the home and in the last weeks and days when he was frail and ill was of a very high standard.

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Review from K R (Husband of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very good.

Reply from Jayne Duck, Customer services administrator at Summerhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from E M (Husband of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am very happy with my wife's care.
There are a few problems from time to time, usually when the unit is not fully staffed and other residents who are difficult occasionally interrupt overall care. This is understandable.

Reply from Jayne Duck, Customer Services Administrator at Summerhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Anne H (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved so much since moving into Summerhill Care Home (I felt that she was being neglected at her last residential home). Her doctor phoned me to tell me what a good move it had been, and that she looks 10 years younger! Staff are friendly, kind, cheerful and respectful. There is a lovely,
welcoming atmosphere.

Reply from Emily Wilson, Customer Service Administrator at Summerhill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sue W (Niece of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. They know my aunt well. She is well fed, clean and in appropriate clothing.
Bedrooms are lovely and en-suite facilities are great.
There is an upbeat atmosphere to the suite (Windermere) and staff are professional and courteous at all times.
She is happy there.

Reply from Jayne Duck, Customer servicies administrator at Summerhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David F (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had pre-senile frontotemporal dementia and passed away in October 2016. She was in Summerhill Care Home, Kendal, Cumbria from June 2012. My family and I would just like to let you know how brilliant they were. The quality of the care, support to us as a family during a tough time was amazing.
The great nature of staff and effort they put into looking after mum will be in our minds forever. We will always be grateful.

Reply from Rose Pickering, Customer Service Administrator at Summerhill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Joan L (Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Suggest for those not completely disabled with helper! Easier access to bedside light, and not such a low loo!

Reply from Emily Wilson, Customer Service Administrator at Summerhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from James H (Son of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was ill in hospital in Lancaster and she realised that she could not cope at home in her flat anymore and would like to go into a care home. My mother said that she particularly wanted to go to the Summerhill. There was not a place for her straight away so she went to the care home in another
place. Luckily a place did come up very soon and she was very happy to move to Summerhill.

Reply from Rachel Elliott, Customer Service Administrator at Summerhill Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Christine J (Friend of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I take part in the activities so my friend will join in. I also enjoy them and have learnt a lot as well. The ladies Circle, which has just started is a good idea, it gets the ladies to chat together and make friends. The music exercise goes down very well and it gets everyone singing as well.

Reply from Rose Pickering, Customer Service Administrator at Summerhill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Emma H (Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I arrived nearly 8 years ago the activities 'group' have been dire. Yesterday I asked one of the staff on the activities team how much money had been made for a charity 'do', the reply was "It will be about £40". I queried this, she couldn't give the full amount.
The same person wrote the minutes
for a residents meeting. She finally got them corrected on the second time. However, she did not record that a patient wanted it to be recorded that the laundry was efficient etc, this was not recorded the second time.
To my mind this is arrogant behaviour and unacceptable?!
Excellent "shopping" arrangements. Security has been a problem that has been sorted.

Reply from Rose Pickering, Customer Service Administrator at Summerhill Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Helen D (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been at Summerhill Care Home for a week so far for respite nursing care. It is a lovely place, very clean and welcoming, all the staff are excellent and provide a top class service, well presented ad caring.

Reply from Rose Pickering, Customer Service Administrator at Summerhill Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Liz J (Daughter of Resident) published on 21 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 20 months of his life at Summerhill. I have nothing but praise for the care he received. The staff at Buttermere Suite were wonderful. They were his friends, they were skilled and competent carers and nurses, and they cared deeply about him. He was always treated kindly and
with a lot of affection. He loved chatting to them and having a laugh. He died in his room at Summerhill, which was wonderful, and I was with him. I felt tremendously well supported - even when I was told quite clearly that I needed a rest and must go home for a few hours! I was treated always as if I was part of their team, and between us we made him comfortable and happy in his last days. Summerhill may be outclassed by newer, grander homes with larger and more lavish rooms, but what really matters is the quality of the care, and in my experience it's second to none.

Reply from Lydia Waller, Customer Service Administrator at Summerhill Care Home

Thank you for your review. We offer our condolences and are pleased to hear your father had a happy, comfortable experience with us towards the end of his life. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Summerhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Summerhill Care Home is calculated as follows: ( (132 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Summerhill Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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