Additional charges for hairdressers and chiropody
All visits must currently be booked in advance.
Visits are available 7 days a week.
Private Car Park available
Westmorland Court Nursing Home has a Review Score of 9.8 (9.820) out of 10, based on 12 reviews in the last 2 years. Over all time Westmorland Court Nursing Home has 22 reviews.
Review from James T (Grandson of Resident) published on 13 January 2025
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
I sincerely appreciate your thoughtful and encouraging review. Your supportive feedback truly enhances the value of our efforts. I will ensure that your positive comments are communicated to the team.
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Review from Jane P (Daughter of Resident) published on 29 October 2024
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
We sincerely appreciate your thoughtful and encouraging review. Your recognition of our efforts is truly motivating and reinforces our commitment to making a positive impact. We will be sharing your feedback with our entire team, as it will undoubtedly enhance their morale and inspire continued dedication to our mission. Thank you once again for your support.
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Review from Vicki Q (Daughter of Resident) published on 10 May 2024
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for this heartwarming review. Your kind review will boost the morale of the whole team. It's good to know that what we do is worthwhile. Thank you once again.
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Review from Jane W (Daughter of Resident) published on 29 April 2024
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your encouraging review. It's reviews like yours that make what we do worthwhile. We hope that your dad will remain settled in the care home.
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Review from Linda B (Daughter-in-law of Resident) published on 10 April 2024
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Wow! Thanks very much for your kind and encouraging review. We feel motivated by your review to go the extra mile. Thank you very much once again and look forward to seeing your mother-in-law again.
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Review from Matthew P (Son of Resident) published on 22 December 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind and encouraging review. I will share the review with the team. It's encouraging to know that we have made a positive impact to your mum. We will continue to work hard to improve the care we deliver to all the people in our care. Thank you very much once again.
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Review from Douglas M (Husband of Resident) published on 17 November 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind response. We're happy to know that we have made a positive difference to your wife's well-being. Your review will be shared with the people who look after your wife.
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Review from Rupert J (Son of Resident) published on 19 September 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind review. It's people like you who make what we do worthwhile. We are very pleased to know that we have made a positive difference to your mum's quality of life. Thanks very much once again and I will definitely share this review with other members of the team.
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Review from Bill J (Husband of Resident) published on 5 September 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
We feel humbled by this compliment. This encourages us to do even better. Thank you very much indeed. Together we can make Westmorland Court a happy home with lasting memories of our loved ones!
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Review from Joanne S (Daughter of Resident) published on 20 July 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind and encouraging comments. It's people like you that make what we do worthwhile. I will definitely let the team know that you appreciate how they look after people in our care.
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Review from J S (Respite Resident) published on 6 July 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind comments about the care we provide to the people in our care. It's people like you who make the job worthwhile.
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Review from Nita A (Wife of Resident) published on 18 June 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind and encouraging review. We are very pleased to hear that the care your husband receives meets your expectations and that you feel that you did the right thing by placing your husband at Westmorland Court.
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Review from Vince H (Friend of Resident) published on 21 February 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind comments. Our aim is to make the care home feel like a home to all our residents, their visitors and families. Christmas is one such event where we can get together and make this happen.
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Review from J P (Friend of Resident) published on 16 February 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your encouraging review. It's also reassuring to us when we see a positive transformation of someone who was struggling before they came to the care home. I will pass the kind comments to the team
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Review from Catherine H (Niece of Resident) published on 16 February 2023
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Reply from Catherine Zimbeva, Registered Manager at Westmorland Court Nursing Home
Thank you very much for your kind words. I am very pleased to know that your aunt is happy and well cared for at Westmorland Court. This is encouraging to the team and I will be passing your comments to them.
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Review from AM N (Son of Resident) published on 19 September 2022
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Review from Alison T (Brother of Resident) published on 6 June 2022
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Reply from Heather Cooper, Administrator at Westmorland Court Nursing Home
Thank you for your kind review. Having a good communication line is key to ensuring we move in the right direction. All feedback we receive, whether positive or negative, paves the way for improvements in the future.
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Review from Ben R (Son of Resident) published on 6 June 2022
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Review from Gary H (Son of Resident) published on 24 May 2022
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Review from Dianne D (Daughter of Resident) published on 15 March 2022
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Reply from Heather, Administrator at Westmorland Court Nursing Home
Thank you for your kind comments, I will ensure to pass these onto the staff. We will take on board your comments about a monthly report and see if that if possible going forwards.
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The Review Score of 9.8 (9.820) out of 10 for Westmorland Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.820 for Westmorland Court Nursing Home is calculated as follows: ( (115 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.82
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westmorland Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2023
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Job Title: Registered Manager
Joined: 2018
Cathy started with the Company in 2018 as the Clinical Lead. She arrived with years of experience from other local care homes.
In 2021, she became the Registered Manager where she continues to lead the team in a very positive manner.
Job Title: Staff Nurse
Joined: 2018
Jain has been working for us since 2018. He has a very gently and caring manner. Usually he can be found working on a Monday, Tuesday and Wednesday.
Job Title: Admin
Joined: 2018
Heather joined the Company in 2018. She works part time in the office offering support to the team and families of the residents.
Job Title: Head of Activities
Joined: 2019
Alethea arrived with us in 2019. She is always full of energy and finding new activities for the residents to do (as well as the old favorites of singing, playing your cards right, and bingo!).
She is a very creative person and her bubbly personality encourages the residents to join in.
Job Title: Admin
Joined: 2021
Stephy has been working as a carer since 2021. Anyone that has met her, will have noticed how carer and resident-focused she is, which made her a superb carer.
However, as part of her university course, she has now transferred to admin to complete her internship. She will be working in the admin office full-time from March 2022 until October 2022.
Job Title: Senior Care Assistant
Joined: 2021
Athira came to us in 2021 via an agency. After being here for a number of months, she decided to make her role more permanent and become employed by the company in late 2021.
Originally from India, she now resides locally with her family.
Job Title: Laundry Assistant
Joined: 2017
Karen has been with us since 2017. She is meticulous in everything she does, which is perfect for the role of laundry assistant.