Additional charges for hairdressers and chiropody
All visits must currently be booked in advance.
Visits are available 7 days a week.
Private Car Park available
Westmorland Court Nursing Home has a Review Score of 9.8 (9.820) out of 10, based on 12 reviews in the last 2 years. Over all time Westmorland Court Nursing Home has 22 reviews.
Review from Susan B (Daughter of Resident) published on 1 March 2022
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Heather, Administrator at Westmorland Court Nursing Home
Thank you for your lovely review. Covid has been a very challenging time for residents, families and the staff. We are looking forward to a time when we can welcome you into the home fully.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Son of Resident) published on 13 December 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.820) out of 10 for Westmorland Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.820 for Westmorland Court Nursing Home is calculated as follows: ( (115 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.82
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westmorland Court Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2018
Cathy started with the Company in 2018 as the Clinical Lead. She arrived with years of experience from other local care homes.
In 2021, she became the Registered Manager where she continues to lead the team in a very positive manner.
Job Title: Staff Nurse
Joined: 2018
Jain has been working for us since 2018. He has a very gently and caring manner. Usually he can be found working on a Monday, Tuesday and Wednesday.
Job Title: Admin
Joined: 2018
Heather joined the Company in 2018. She works part time in the office offering support to the team and families of the residents.
Job Title: Head of Activities
Joined: 2019
Alethea arrived with us in 2019. She is always full of energy and finding new activities for the residents to do (as well as the old favorites of singing, playing your cards right, and bingo!).
She is a very creative person and her bubbly personality encourages the residents to join in.
Job Title: Admin
Joined: 2021
Stephy has been working as a carer since 2021. Anyone that has met her, will have noticed how carer and resident-focused she is, which made her a superb carer.
However, as part of her university course, she has now transferred to admin to complete her internship. She will be working in the admin office full-time from March 2022 until October 2022.
Job Title: Senior Care Assistant
Joined: 2021
Athira came to us in 2021 via an agency. After being here for a number of months, she decided to make her role more permanent and become employed by the company in late 2021.
Originally from India, she now resides locally with her family.
Job Title: Laundry Assistant
Joined: 2017
Karen has been with us since 2017. She is meticulous in everything she does, which is perfect for the role of laundry assistant.
