Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett DH8 7NJ
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9.3 73 Reviews
  • Abigail Lodge Care Home, Consett
Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms available, where residents can socialise with others at meal times. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.

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Care Provided by Abigail Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Carlyon (Home Manager)
  • Admission Criteria
    • Separate unit for EMI patients
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Abigail Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abigail Lodge Care Home Reviews (73)

Total of 73, showing 1-20
9.3

Abigail Lodge Care Home has a Review Score of 9.3 (9.311) out of 10, based on 19 reviews in the last 2 years. Over all time Abigail Lodge Care Home has 73 reviews.

Overall Experience

  • 46
  • 23
  • 3
  • 1
  • 0

Date Published

73
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Review from J P (Respite Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into the home for respite care and it has been good. I cannot single anyone out as all of the staff have been good to me.

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Review from Francis D (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently stayed at Abigail Lodge Care Home after a slip in the bedroom. She was very delicate and weary after the slip and was welcomed at Abigail for six weeks of respite by friendly staff who made her very comfortable. They allowed us to bring in her own chair and TV to make to room more
homely. As she has special dietary needs the staff at Abigail made every effort with her diet. I always found every staff member courteous to her and enjoyed spending time with her. I would highly recommend this care home.

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Review from J C (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam's first Christmas at Abigail Lodge Care Home and what a lovely time she's had. The staff have certainly made her and my Christmas special. It's not easy having loved ones away from the family celebrations but it's been made a lot less heartbreaking for the family with the staff at Abigail and the
joy they give. Many thanks to everyone involved in Mam's care.

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Review from Carole P (Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Abigail Lodge Care Home great, the staff are wonderful, very polite and always there when you need them and always on time with medication. I really enjoyed the food that I received every day and there is always plenty of choice. The activities team always have a great selection of entertainment
including fairs and outside entertainment, movie days and Christmas parties. They always make sure they keep residents up to date with what is going on. Laundry is fantastic, clothes are always washed, ironed and put away in the wardrobe. Overall can't fault anything within Abigail Lodge. Really enjoyed my short time here and would definitely recommend it to friends and family.

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Review from Mark S (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went to Abigail Lodge Care Home for end-of-life care, he was only in residence for less than a week. The staff treated my dd with sensitivity, dignity and care, he and I were looked in on repeatedly to check on my dad and any needs we may have had. I could see as my dad began to deteriorate it
affected the staff as it did me. When my dad passed the staff were there for me, I couldn't have asked for any more than what they did. Thank you to all at Abigail Lodge.

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Review from G E (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Abigail Lodge for almost 2 years and I have been very happy with all aspects of her care. The most important part of any care home is the staff and the staff at Abigail Lodge are excellent - professional, friendly, welcoming and always helpful. My mother is always treated
with respect and dignity and the care assistants do a brilliant job in a very demanding and stressful environment. Abigail Lodge is usually full of chatter and laughter and Mum has always appreciated the time that the staff have taken to chat to her. The kitchen staff do a tremendous job and the food is well presented and looks really tasty. The Activities staff also do a brilliant job and there is always something going on to try and occupy/entertain the residents. The staff are always ready to answer any questions and are straight on the telephone if there are any issues with Mum. Abigail Lodge is not a modern building and would benefit from a little refurbishment but it is the staff and the level of care which are most important!

Reply from Claire Cole, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about your recent experience at Abigail Lodge Care Home. Our residents' well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M H (Wife of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Main concern - meals and lack of variety. Considering my husband is vegetarian he very rarely is given vegetables. Not given a balanced healthy diet.
Does not use facilities as bedbound so can't comment/rate this. Also, the same for activities. Not being placed in a chair on a daily basis and also
not being showered on a regular basis. My husband has Alzheimer's and cancer and is waiting for his hearing aids and on occasions, care staff have snapped at him which has upset my husband and family.

Reply from Hannah Burke, Marketing Executive at Abigail Lodge Care Home

Thank you for your comments. We appreciate you taking the time to provide feedback and letting us know how we are doing. All of our staff are committed to providing the best possible care for our residents and we are disappointed to hear that you feel this has not been the case. Our menus are created with input from our residents, reflecting their likes and dislikes. We use food passports to capture any specific dietary requirements or preferences. In addition to our twice-yearly surveys, we hold regular meetings with residents where they can raise concerns or share feedback on the menus with our chef. We take all comments seriously and would welcome you to contact the home manager to discuss your concerns in more detail. Thank you.


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Review from S R (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is in this home and has got the same care assistants who look after her, they do an excellent job. She laughs and smiles with them, they make her feel at home. Activities are amazing, the women who do this are amazing, they get her singing and doing things, l try to join in as much as l can.

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Review from B S (Niece of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt receives a high standard of care and is clearly settled and happy in her surroundings.
She is included in activities and particularly enjoys holding small animals during pet visits.
I feel supported by staff who are always helpful and pleasant.

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Review from A W (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite good.

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Review from William R (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is well kept and in good condition and is well decorated.

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Review from B F (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and courteous service was delivered confidently to my Mother. The staff did everything to recognise, relate and respond to residents and their families.
The staff are very supportive and accommodating of family visits.
Thanks for the care and for exceeding expectations.

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Review from Anne D (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent the last three weeks of his life here.
All the family were delighted with the care he received.
The staff couldn't do enough for him.
I could recommend this home with top marks.

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Review from D R (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Lack of staff is a major issue. The EMI unit is understaffed. One-one carers for individual residents counted in the staffing number is unacceptable, lack of staff results in lack of dignity for residents who are unable to toilet themselves. My Father is incontinent and is given a clean pad morning
and night but is not checked or changed at any other time of the day resulting in a regularly sore groin area. Again not enough staff-to-resident ratio at meal times for residents who need to be fed. Food served on the EMI unit is of a very poor standard the majority of the time.

Reply from Katie Barnett, Marketing Executive at Abigail Lodge Care Home

Thank you for your feedback. All of the team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Our home manager is aware of your concerns and would like to reassure you that our staffing levels are assessed with a recognised staffing tool to ensure we have the right number of team to support our current residents living in our home. As resident care requirements change, we are then also able to adjust the number of team members accordingly. We would also like to assure you that we have a new chef who is working hard with our regional support chefs to produce delicious and nutritious meals. If you would like to discuss your concerns further, our home manager operates an open-door policy to address any concerns visitors or family members might have. Thank you.


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Review from M S (Wife of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the care home itself needs an update, there are not plenty of staff on the dementia floor, more so at meal times when some of the residents sit in the dining room waiting for their meals while staff are having to feed those who can't get out of bed. The food in Abigail is not up to standard.
The
staff on that floor do their best.
My husband passed away in February 2024.

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Review from J B (Husband of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ok, taking good care of my wife.

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Review from Stephen R (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Abigail Lodge from the middle of April 2021 till he was called home on 5th Jan 2024. He had suffered a stroke and Covid which left him with dementia.
The staff were absolutely brilliant with him and also in support of my mother. The staff were incredibly caring and nothing was too
much. Due to dementia, my father presented a number of challenges which they addressed at each stage and he felt happy and contented. The building was always clean and the staff always caring. Nothing but praise for the staff who carry out a difficult job but always had time to help/answer questions.

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Review from Duncan S (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Abigail Lodge in March of this year, my mother was cared for with dignity and respect in a cheerful and positive environment. The staff were both friendly and professional, caring genuinely for my mother. She spent her last few months happy and content, and for this, we are extremely
grateful.

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Review from Sylvia G (Respite Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Abigail Lodge for the first time in June 2023, to give my husband a well-deserved break. I was quite anxious as I did not know what to expect. I needn’t have worried as I was made to feel very welcome and soon settled in to this “home from home,” helped by the wonderful caring staff. I will
not hesitate to return in the future for respite or permanent residency.

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Review from F T (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has lived at Abigail Lodge since November 2021. Since being at Abigail her overall physical and mental well-being has improved significantly. She is really cared for and the staff know her likes and dislikes. The difference from when she first moved in to now is amazing and this is all thanks
to the amazing care that is provided. Mam's needs have changed significantly since being at Abigail due to her dementia progressing and the home have adapted their approach to meet her needs. She is happy and that’s the most important thing, I would recommend Abigail to anyone looking for a care home.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Abigail Lodge Care Home is calculated as follows: ( (121 Excellents x 5) + (65 Goods x 4) + (24 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 222 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Carylon

Job Title: Home Manager

Joined: 2024

At 18 years old Claire started her care career and became a registered manager of a learning disability home by 21.


She significantly improved a care service's CQC rating to GOOD in all areas within four months of her leadership.


Claire has a love of learning and holds an NVQ L2, a BTEC National Diploma L3 in Health and Social Care, and an L5 Leadership in Management, along with various other certifications and 20 years of experience.


Outside of work, Claire enjoys spending time with her fiancé, children, and dogs, going on walks, and family holidays. Her personal achievements include buying her first home at 18 and being a proud mother to her two children.


Claire advises those looking for a care home to read reviews, check CQC reports, consult health professionals, and ensure the home meets their needs. She loves making a difference and working with her team.


For those considering a career in care, Claire encourages it for the immense satisfaction it brings to her life.


Frequently Asked Questions about Abigail Lodge Care Home

What types of Care is Abigail Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abigail Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Abigail Lodge Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Abigail Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Abigail Lodge Care Home to the centre of Consett?

0.6 mile(s) as the crow flies, distance by road may be significantly further.