Review from Sandra P (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum is very happy here. The staff are friendly and go out of their way for the residents. Have lots of fun and activities for the residents.

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Review from E H (Niece of Resident) published on 21 April 2021
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Overall Experience

Due to COVID-19 over the past year and my relative only came in during the virus so I have only had very limited experience of the home to date, but have found all the staff friendly, informative, helpful and positive. Looking forward to home life at Abigail to getting back to normal for everyone.

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Review from Ann V (Daughter of Resident) published on 20 April 2021
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Overall Experience

Visits now allowed to residents rooms staff helped with testing and wearing PPE as I was worried about these but reassured that best care has been given and will be given.

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Review from A T (Sister of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience

I would like to see the family able to visit. This has never happened since March last year not once.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. The welfare and safety of residents and colleagues is our number one priority. We continue to monitor the situation and adjust our visiting policy for resident families and visitors. Please speak to the Home Manager for the latest information and to arrange a visit. Thank you once again.

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Review from Kathleen T (Wife of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience

When I first visited Abigail Lodge Care Home about three years ago, I was struck by the ambience of the place. This has continued and I'm sure resulting from this the residents and their carers are happy and contented. My husband has continued to receive wonderful care from everyone.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Kathleen, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from D R (Resident) published on 3 March 2021
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Overall Experience

Made to feel welcome, safe and well cared for.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.

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Review from Debbie S (Stepdaughter of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience

I am notified of my stepdad's health. There is a Facebook page with photos and activities. I feel reassured that although I have not seen my stepdad due to home restrictions and also my family having covid, I feel I can approach staff at any time and each phone call is well received. Thank you from

the bottom of my heart.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Debbie, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Maureen K (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience

Fantastic, caring staff. They look after relatives as well as residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Maureen, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Stephen P (Cousin of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience

We have had difficult times over this last year. The staff have always provided the best care ensuring a safe and secure facility, keeping the residents' care and welfare the utmost priority.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Stephen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Anne Y (Wife of Resident) published on 1 February 2021
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Overall Experience

I have nothing but praise for this home, my husband is very happy there. The staff are spot on when I phone to see how he is. They are always ready to tell me what's going on, even though I do not think he knows us now but he is always happy to see us.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Anne, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.

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Review from R G (Daughter of Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience

The staff at Abigail Lodge are second to none. They are the true assets of this care home! They provide a warm welcoming homely feel to the place and have been very supportive and accommodating during the 20 months Mum has been a resident, especially during this Covid pandemic when their hands have

been tied with various restrictions. As a family, we looked at many other care homes, most with excellent facilities, decor, grounds etc. However, having visited Abigail Lodge, we were so impressed with the staff that we decided to disregard the tired-looking decor at the interior and especially that in Mum's ensuite (which is far from the standard she was used to in her own home) and the very sad looking rear garden. Both staff and residents deserve some financial investment.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about Abigail Lodge Care Home. We appreciate you taking the time to give feedback and for all of your kind comments about our team. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Olwyn A (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience

My father went in as a resident in November and after 2 weeks in quarantine, he is now experiencing the full benefits that Abigail Lodge has to offer. During December he has been involved in many fun events, being encouraged to join in, and after months of stress on my dad's face, due to health issues

and him missing all his friends before he went in the home, I have now seen the sparkle come back and my dad slowly settle. Yes, we are all missing the contact but the staff are doing everything they can possibly do to settle Dad and keep us in touch. Nothing is too much trouble - every phone call I make they make me feel welcome. They go out of their way to to make Dad comfortable, the latest example being moving him to another room, but they explained if he doesn’t like it it’s fine, they’ll move him back! That’s amazing, his wellbeing is above the work involved - thank you to each and every one of the “new family”. Each one of you deserves a medal!

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Olwyn, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Andrew B (Son of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience

We would like to thank the staff of Abigail Lodge for the care and compassion shown to my Mother in the last few weeks of her life. It was reassuring for the family to know she was as comfortable as possible and well looked after. Thank you.

Reply from Kristen Fitzgerald, Marketing Assistant at Abigail Lodge Care Home

Thank you, Andrew, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother but pleased you felt she received great care and hope that her time at Abigail Lodge did see some friendships flourish, especially with the care team.

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Review from Peter M (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience

A big thank you to all the staff at Abigail. My father has been a resident for over two years and the care and friendship the staff have shown to him throughout has been fantastic. When Dad first moved in they went out of their way to make him welcome, settle him in and most importantly soon had him

relaxed and content in his new home. Over the years the staff have kept myself and the rest of our family constantly informed about how Dads getting on, involving us in decisions throughout, whether regarding his welfare or just his daily life. This gives us all huge peace of mind, we can’t thank you all enough.
During the virus, things changed overnight. No longer were we able to take Dad out, have him round for Sunday lunch or just visit. Yet again the staff went above and beyond, keeping us updated with phone calls, website photos etc. and a video call between my father and my mother, which gave them both a huge lift. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.

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Review from Karen T (Daughter-in-law of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience

Huge thank you to staff at this difficult time for all they are doing to support family and keeping us in touch.
Brilliant home, care and other services, e.g. cleaning and laundry do a fantastic job. My mother-in-law loves living here. Keep up the good work. Brilliant staff.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Sylvia E (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

Mam became a resident of Abigail Lodge in December 2014 suffering with Vascular Dementia. The staff were caring, helping both Mam and the family get used to the new environment. They took time to find out Mam's needs, likes and dislikes and when the family asked to move her room, this was accommodated

as soon as they could.
The activities co-ordinator was excellent, Mam went out on trips both in a group and on one to one occasions. Mam enjoyed this so much.
It was obvious when visiting Mam staff were so very caring with her, frequently stopping to kiss and cuddle her. Mam loved the attention. This gave the family great comfort especially during recent times when unable to visit. We knew Mam was receiving the best of care, love and affection from the staff.
Sadly mam passed away in May 2020.
We cannot thank the staff enough for the care, patience, love and dignity they showed to Mam. We will be forever grateful. Thank you Abigail Lodge staff and keep up the fantastic care and support you give all residents.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you, Sylvia, for your feedback and for taking the time to share your experience at Abigail Lodge Care Home. We are so sorry to hear about your Mother, but pleased you felt she received great care and hope that her time at our home did see some friendships flourish, especially with the care team. If there is anything more we can do, please do not hesitate to reach out.

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Review from Gail K (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My family and myself would like to thank all the staff at Abigail Lodge for their care and support they have shown to our father and all of us at a very sad time, as my dad is at end of life and his care has been so good from all staff team. They truly care, a credit to your company. From the domestics,

right up to your manager. Thank you so much.

Reply from Olivia Shields, Marketing Assistant at Abigail Lodge Care Home

Thank you Gail for your kind comments about our care team. We appreciate you taking the time to leave feedback for Abigail Lodge Care Home. We understand how upsetting this must be, and are so pleased you feel that our team lived up to expectation, and treat your dad with dignity and the compassion he deserves during his time at our home. We hope that his time at Abigail Lodge has seen some friendships flourish with both the care team and residents. Thank you again Gail, if there is anything more we can do please do not hesitate to reach out.

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Review from Maureen C (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience

Dad's only been in a couple of weeks, up 'til now we cannot fault the staff or the home in any way.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Maureen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Liz A (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience

Both of my parents have been residents of Abigail Lodge over the last 3 years. My mum passed away in February 2018 and my Dad in July 2019. I wanted to write this review because care home staff get such a bad press and I cannot fault the quality of care that both my parents received. I would especially

like to thank the team at Abigail Lodge for the time they spent with my Dad helping him to adjust after the loss of his wife of 59 years. It has helped both me and my brother to know that Dad was looked after, kept warm, well-fed and supported. We will always be grateful for everything the staff did for them both.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Liz, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Andy S (Son of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience

My mum and dad came to stay in Abigail Lodge in early 2017 as life became a challenge for them both. After a short settling in period, they both became very comfortable with the care and service provided by the team. Both myself and my sister could immediately tell the amount of love, care and professionalism

as soon as we walked in the place when we first looked at options.
It is not important for the care home to be located in the middle of a big city or town, the importance of the team and individuals within the building is the most important factor as far as we were concerned. Abigail is a team of Angels in our eyes.
The Abigail team took wonderful care of mum and dad for 12 months before mum sadly passed away in 2018. From that point, they looked after dad with bucket loads of love until he sadly died on July 1st this year. We will never forget what they have done for our family and they will stay in our hearts forever.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Andy, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Abigail Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectations and treated your parents with dignity and the compassion they deserved during their time at our home. We hope that their time at Abigail Lodge did see some friendships flourish with both the Care team and residents. Thank you again, Andy, if there is anything more we can do please do not hesitate to reach out.

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Abigail Lodge Care Home

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Funding & Fees Guide for Abigail Lodge Care Home

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