Abigail Lodge Care Home

Gloucester Road, Delves Lane, Consett DH8 7NJ
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9.3 73 Reviews
  • Abigail Lodge Care Home, Consett
Abigail Lodge Care Home is located in Delves Lane, Consett and is close to shops, amenities, public transport and the M1 motorway link. Consett town centre is less than one mile away.

This purpose-built care home provides nursing and social care for the frail elderly and the mentally infirm elderly.

Accommodation at Abigail Lodge is offered in single occupancy rooms, all of which have en-suite facilities.

Abigail Lodge features TV lounges and a quiet sitting room for relaxation. There are dining rooms available, where residents can socialise with others at meal times. Traditional home cooking using fresh produce is served and residents can choose from the daily choices available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

Residents are encouraged to participate in the varied programme of activities available.

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Care Provided by Abigail Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Carlyon (Home Manager)
  • Admission Criteria
    • Separate unit for EMI patients
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Funding & Fees Guide for Abigail Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abigail Lodge Care Home Reviews (73)

Total of 73, showing 61-73
9.3

Abigail Lodge Care Home has a Review Score of 9.3 (9.311) out of 10, based on 19 reviews in the last 2 years. Over all time Abigail Lodge Care Home has 73 reviews.

Overall Experience

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Date Published

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Review from M P (Sister of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend Abigail Lodge Care Home because of the care the staff provide to my brother. Also, they are always helpful to me and my family when we visit. No matter how busy the staff are, they always have time for every resident.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Abigail Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Helen H (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were not looking forward to mother going into the home as we have heard really bad things about homes. This does not include Abigail Lodge though.
We were extremely impressed with how well our mother was looked after and cared for. Staff were helpful and caring. The food was good and mam improved
quite quickly. Many thanks for everything.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Helen, for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are so pleased to hear how well your Mother was looked after at our home.


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Review from Christine G (Daughter of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had to go into Abigail Lodge for intermediate care for up to six weeks. Her stay was short (2weeks) but she was very happy there and very well looked after. She felt safe and secure with the people caring for her. Unfortunately, on her second day, she had a major collapse but the level of care
and concern from the staff was second to none, not only did they take great care of mam till paramedics arrived but also my daughter and her two young boys who all witnessed the traumatic event. I would not hesitate to recommend Abigail Lodge to anyone, they have a very caring, thoughtful and diligent workforce.
During mams stay, it was the run up to Christmas and they had a party for the residents, I was made so welcome, given a seat at the table whilst visiting during the party and even got to play pass the parcel, haha!
Thank you to everyone involved with mams care, you're all lovely people.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Christine, for your comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Susan & Gary H (Daughter of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not praise Abigail Lodge enough. Our mother came to the care home suffering form Alzheimer's and dementia and had been very lonely, unhappy and frightened at home for some time and no matter what we did, nothing made her any better but we were trying to keep her in her own home.


After she

had a fall it became obvious that she was not safe at home and she said she did not want to be at her home anymore.
Abigail Lodge have been amazing to her, she was happy, contented, settled, well fed and well looked after from the minute she arrived there. All of the staff have been wonderful.


Sadly our mother became ill in June and passed away at the end of June. Again the home could not have been kinder to us all. For her last few days, we needed to be with her and the home gave us the use of one of the rooms so that we could stay and someone could be with her all the time. The staff kept us plied with teas and coffees all through this time.
We would recommend Abigail Lodge without any doubt.


Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Susan, for your kind comments following your experience of Abigail Lodge Care Home. We appreciate you taking the time to let us know how our team did in the care and support of your mother and it was a pleasure to have been part of both your mother and your families lives. Your feedback means so much to us and we appreciate your recommendation of our home. Thank you once again for all of your comments.


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Review from Stacey-Emma H (Granddaughter of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Gran for the first time whilst residing in Abigail Lodge Care Home and could not believe how settled she was. As a senior lead in another Care home, I know how hard it can be to settle someone with dementia into a new setting but was overwhelmed with the amount of support my Gran is given
in everyday life and the support she is given to remain independent.

Reply from Ronnie Cavanagh, Marketing at Abigail Lodge Care Home

Thank you, Stacey-Emma, for your wonderful feedback following your recent visit to Abigail Lodge Care Home. We are pleased to hear your experience was so positive. We look forward to seeing you again soon. Have a great day.


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Review from Margaret P (Daughter of Resident) published on 4 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Abigail Lodge, she suffers from dementia but has always been an independent lady.


The move was quite distressing for her which is understandable given that she was moving out of her home that she has lived in for over 20 years, but the staff at Abigail Lodge have been

fantastic, they have made her feel very welcome and part of the family.


Before my mother moved in, we were encouraged and supported by the manager and staff to furnish her room in a way that would be familiar to her to make her feel more at home, she was allowed to take her budgie in with her which meant a great deal to her and the family because it was causing her distress as to what was going to happen to him once she moved into the care home.


Now that she is in the home, she is enjoying the home cooked meals and the friendly banter with the staff. She is pleased that she can still have her independence and privacy when she desires it and that the family can visit any time of the day or night.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home

Thank you, Margaret, for your kind comments about your recent experience at Abigail Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Harold H (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abigail Lodge is warm and friendly. Staff make you feel welcome. Mam has settled in lovely. Mam is always happy when I go to see her.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home

Thank you, Harold, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Abigail Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Karan T (Daughter-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Abigail Lodge to people. My mother-in-law is in here and she loves being here. The manager is lovely and very helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Abigail Lodge Care Home

Thank you, Karan, for your kind words about your recent experience at Abigail Lodge Care Home. We are pleased to hear that your mother-in-law loves being part of our family here at the home. We really appreciate you letting us know how we are doing. Have a wonderful day.


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Review from Rhona M (Daughter of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 92year old mum who has Alzheimer's has been very well cared for by all staff while at Abigail Lodge all her medical needs are met and prompt action is taken if she is ever ill. All the staff are very caring. Mum is happy with the food. Any problems are sorted out immediately. The activities co-ordinator
works very hard and organises interesting activities for the residents. Dogs are allowed in the home which most of the residents enjoy seeing.

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Review from Joy (Wife of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my report after visiting for 3 years- four hours each day. One gets a good insight into the workings on the workings in the home. I would not nominate any 1 carer as they all deserve an "Oscar" for their devotion to the residents. I know it is hard work and exhausting and demanding. Believe
me the residents are loved and cared for. Hugs, kisses and laughs are in abundance and plentiful. Luckily the new manager is a gem, very approachable, door always open, so caring to all staff included. Also we still have a deputy manager who loves and cares, also we are lucky to have them both. You know as I write this I am having a few tears as I know how lucky we are in this home and experience the atmosphere yourself. There but for the grace of God, so true. I believe in this home, residents are content, it is filled with love. Manager tells me there is always room for improvement "that's her."

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Review from J G (Wife of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for 13 months now and I can honestly say I would never wish him to be anywhere else for nursing care. Abigail Lodge is like home from home as far as the love and caring goes. Its one big happy family. The staff are there for you straight away if there is any problem.
My husband is kept clean, shaved and teeth always brushed. He is fed good food and always has plenty to drink. Clean clothes every day, the laundry is excellent as long as your name is on each item. My mother in law is in the downstairs part and she says the staff are all wonderful and they are.

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Review from G S (Brother of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the company Four Seasons will go that extra mile for me and my family if I have any concerns with my brother. The carers are excellent in their job, and nothing is a problem for them. I feel that I must put this in writing as the home Abigail Lodge has exceptional staff.

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Review from Karen G (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Abigail Lodge for a year now and within this time I have been very satisfied that he is well cared for in every way. The staff are very attentive to his needs and have a very personable approach, giving him the utmost respect and retaining his dignity. The staff are also very supportive
to myself and my family and have become our friends too, showing us support, empathy and understanding at this difficult time in our lives. Thank you.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Abigail Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.311 for Abigail Lodge Care Home is calculated as follows: ( (121 Excellents x 5) + (65 Goods x 4) + (24 Satisfactorys x 3) + (8 Poors x 2) + (4 Very Poors x 1) ) ÷ 222 Ratings = 4.311

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abigail Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Carylon

Job Title: Home Manager

Joined: 2024

At 18 years old Claire started her care career and became a registered manager of a learning disability home by 21.


She significantly improved a care service's CQC rating to GOOD in all areas within four months of her leadership.


Claire has a love of learning and holds an NVQ L2, a BTEC National Diploma L3 in Health and Social Care, and an L5 Leadership in Management, along with various other certifications and 20 years of experience.


Outside of work, Claire enjoys spending time with her fiancé, children, and dogs, going on walks, and family holidays. Her personal achievements include buying her first home at 18 and being a proud mother to her two children.


Claire advises those looking for a care home to read reviews, check CQC reports, consult health professionals, and ensure the home meets their needs. She loves making a difference and working with her team.


For those considering a career in care, Claire encourages it for the immense satisfaction it brings to her life.