Review from Elaine P (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

Although not the "Poshest" care home, the staff and care are outstanding. Nothing is too much for the staff and the residents are cared for with dignity and their personal needs are at the top of the carers' list. My dad has been there for 6 weeks now and he absolutely loves it, he's hoping to become

a permanent resident as he has made friends and is surrounded by people meaning he is no longer isolated and is getting plenty of mental stimulation through the wide range of activities put on by the home. The catering is excellent, in the words of my dad, "Top Class!". He basically wants for nothing. Thanks to all the staff for making this such a special place.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

What an amazing review! Thank you so much. I will pass this fantastic feedback to our Aycliffe team.

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Review from Gina C (Daughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience

The whole team are amazing with my dad. He is terminally ill and I really believe their care is giving him quality of life and extending the span. He is so much more relaxed now, his pain is under control and he can laugh again. The staff spoil him and he loves it.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

What lovely words and feedback that I will pass to our team - I am so happy to hear this!

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Review from J B (Son-in-law of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience

An excellent, high-quality, care home. The Aycliffe Care Home provides a dedicated service to residents. It is extremely well managed, employing staff who are friendly and caring. The building is clean and inviting and well maintained. Mother-in-Law, a resident for several weeks, speaks highly of the

care she receives, the quality of the food, and the overall atmosphere in the home. The home pays attention to detail and expects visitors to comply with Covid 19 procedures.

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Review from M B (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience

The Aycliffe Care Home is probably one of the best Care Homes. We have visited my mother on several occasions during the past few weeks. The home has always been well organised, clean, with the staff pleasant, helpful, and caring. Visitors are expected to comply with Covid 19 prevention procedures and

to notify the home before attending.

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Review from K B (Daughter-in-law of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience

Couldn't be happier with the care received and the support of the staff. The only negative is being unable to contact via telephone on some days.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Thank you for your fantastic review and lovely comments, I will certainly pass on feedback regarding the phones and look to improve this for you.

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Review from Joanne B (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience

Caring and friendly staff and management. The only issue is that contact with the home via telephone at certain times is difficult.

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Review from Angela W (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother received rehabilitation and end-of-life care over August/September/October 2021. The overriding experience for Mam and the family was one of kindness from all staff. Her dignity was of great importance to all staff and supporting family throughout when we stayed with Mum in her room for over

7 days and nights until she died. All her care needs were met and responses were timely for her pain relief. We as a family will always be grateful to the staff and manager.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Please accept our sincerest condolences for your loss. We are glad to have been able to help you and your family through this sad time. Thank you for your kind words and also lovely review, I will certainly pass your praise on to the staff at Aycliffe.

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Review from Elizabeth F (Friend of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

Very helpful and friendly. They look after people with respect and dignity.

Reply from Francesca MacDuff-Varley, Marketing Manager at Aycliffe Care Home

Dear Elizabeth,
Thank you for your lovely review.
Many thanks.

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Review from Ron P (Wife of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

During the past nine months, times have been very difficult in care homes. I last saw my wife who has been a resident for five and a half years twice within this time she is bedfast and needs nursing care. With this in mind, I would like to thank all of the staff who have kept me informed of my wife’s

condition during this time. I have been kept up to date with phone calls and video chats on a weekly basis. I can only thank all of the staff for all their hard work and devotion during this awful time. We are very pleased that we chose Aycliffe care and would have no hesitation in recommending them to anyone.

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Review from A S (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience

Our Mam had to go into Aycliffe Care Home permanently in January of this year. She settled in straight away and whenever we visit, is always happy and smiling. The home is always spotlessly clean and welcoming. Nothing is a trouble, and there's always somebody to talk to if there's a problem. Since

lockdown, although we haven't been able to visit, staff have made sure we have been kept up to day with Mam's situation. Now that we are able to book outside visits, once again, they are working so hard to keep all the resident covid free. We feel very lucky knowing that our Mam is safe and so well cared for by all the staff. Our heartfelt thanks to each and every one.

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Review from Denis R (Son of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience

My dad spent 31 months at Aycliffe, living with Alzheimer's. We were immediately attracted to the Home as a light and airy building with neat rooms, imaginative corridors, accessible management and friendly staff. First impressions were accurate. Dad was looked after so well. Everyone played their part

- the cleaners who ensured his room was spick and span and chatted to him - the care assistants who had time to reassure him with a word or a hug - the nursing staff who kept us informed of developments in his health, attended him in hospital and looked after him as we would have wanted him to be looked after if we could have done it our selves. He loved his haircuts and his chiropody and being outside helping the caretaker (with an assisting pint to keep him going!). If I ever need the services of a care home I hope they will be half as good as the people I met at Aycliffe.

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Review from P B (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

Clean and tidy home and rooms. Management and staff very friendly and helpful. Food and facilities are very good.

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Review from John L (Son of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

We visited several care homes in the area before my dad moved into one and we all felt that Aycliffe Care Home was the best, his previous short-term stays had all been positive too.
In terms of facilities, the building is light, spacious, well laid out and nicely appointed. In my experience, most of

the staff have been excellent with a couple who have built particularly close relationships with my dad, which has been wonderful to see.

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Review from Jean L (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

I have found most of the staff very kind and caring. They will always speak to residents as they pass through the lounge. However, there are always exceptions some staff can be jolly my husband along but if he is given an order he doesn't respond well. I don't want to comment on the management as both

the manager and her deputy are comparatively new but they seem to have good ideas.

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Review from Deborah D (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

I try to visit my dad every couple of weeks and have found his care to be extremely good when I am in. He suffers from dementia and is very frail, unable to perform the most basic tasks for himself. He appears to respond to some of the staff extremely well and they are able to humour him and to have

a laugh with him. As I am not in daily I am unable to comment on some aspects and will, therefore, leave them blank. There is generally a good atmosphere within the home and his brighter days I can see my dad is happy to be there.

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Review from Christopher W (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience

My mother who suffered from acute vascular dementia and frailty has been a resident at Aycliffe Care Home for nearly three years.
She passed away recently following a fall and hip repair. Throughout her stay in the home, I have found the staff to be very caring and attentive to her welfare.
Mum has

always been clean and well presented. She enjoyed a laugh and the staff readily joined her singing and dancing.
Dementia has been a devastating disease that took from my mother her speech, reasoning and life purpose. I am indebted to the staff at the home who worked so hard to make my mother's life happy safe and bearable.

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Review from Zoe P (Daughter of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been resident at this home for just over 2 years. She has advanced dementia.The highlight of the home is the care staff. They treat my mum with dignity and respect but also see her as a "real" person. They make sure that her hair is done, her nails are polished and they talk to her and laugh

with her often. They also engage with me and my dad and recognise that we sometimes need their support too. My mum smiles when she sees the carers and that really says it all.

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Review from P B (Niece of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

Arriving at a decision with your loved one to stop living independently and leave a cherished home full of wonderful memories, is searingly emotional and difficult.
We feel so lucky to have found Aycliffe Care Home, who have taken all the heartache and stress away.
We visited many care homes, but

none compared to Aycliffe. You only get one chance to make a first impression and Aycliffe created the best, from the well-kept grounds, the welcoming reception, the warmest and friendliest "family" of staff, the bright, lively and cheerful lounge, to the aroma of "home-cooking", it all looked great.
Having made the decision that Aycliffe "felt right", after moving in, it just got better.
The staff are wonderful and very well established as a first class team. As well as caring, cleaning, cooking, they even dedicate their own time off to creating fun Tea Parties, fetes, entertainment and events.
It's a real pleasure to live in and to visit. Our loved one says she feels pampered (hair and nail treatments), very well cared for, safe, secure, valued and very much "at home". Lots of smiles and laughter and the best medicine.

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Review from Ann (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience

Our dad was in this care home for 12 days. The care dad recieved was exceptional. I cannot speak too highly. All staff including manager, nurses, carers to cleaners were dedicated, caring, genuine and sympathetic not only for dad but for us as a family. We were looked after too, whether it be for a

chat, shoulder to cry on or a cup of tea. Care was very professional, thorough and very well managed. If you are looking for a care home for a family member/ relative then this is the place to be. I would not hesitate to recommend it.

Reply from Jane Mack, Manager at Aycliffe Care Home

Thank you for this review Ann, I am very proud of all my staff in all departments; this is a vocation to them and they take their job very seriously striving to give the best to all who come through our doors.

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Review from Suzanne C (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience

The staff were caring and compassionate. We were all made to feel very welcome and the staff took time out from their work to chat. Mum was treated with dignity and respect at all times and the standard of care was first class. The level of cleanliness was excellent and the meals were first class. We

would definitely recommend Aycliffe Care Home.

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