Bannatyne Lodge Care Home

Manor Way, Peterlee SR8 5SB
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9.6 53 Reviews
  • Bannatyne Lodge Care Home, Peterlee
Bannatyne Lodge Care Home is situated in Peterlee, County Durham, close to the nearby coast.

The home is well decorated and offers spacious, well-maintained communal areas for everyone to enjoy, relax and socialise in.

Bannatyne Lodge offers a range of care types, from residential care for the frail elderly to nursing care for those with dementia. The home also has a respite service in which can be used for shorter periods of time to suit and offers YPLD care.

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Care Provided by Bannatyne Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Beveley Stubbs (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Bannatyne Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,039 – £1,039
    • Self-Funded Residential Dementia Care £1,039 – £1,039
    • Self-Funded Nursing Care £1,065 – £1,065
    • Self-Funded Nursing Dementia Care £1,065 – £1,065
    • RESPITE Self-Funded Residential Care £1,039 – £1,039
    • RESPITE Self-Funded Residential Dementia Care £1,039 – £1,039
    • RESPITE Self-Funded Nursing Care £1,065 – £1,065
    • RESPITE Self-Funded Nursing Dementia Care £1,065 – £1,065

  • We don't charge any top ups on our rooms.
  • (these prices are only a guideline, please contact Bannatyne Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome, the home operates protected meal times so that residents are able to focus on the delicious food they are served with.


  • Parking

  • Parking to the rear of the home.


Bannatyne Lodge Care Home Reviews (53)

Total of 53, showing 21-40
9.6

Bannatyne Lodge Care Home has a Review Score of 9.6 (9.580) out of 10, based on 22 reviews in the last 2 years. Over all time Bannatyne Lodge Care Home has 53 reviews.

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  • 20
  • 3
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Date Published

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Review from Brian D (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Bannatyne Lodge Care Home to be a very good service, in this, there appear to be able to identify and care for our father's needs very well. All staff are very approachable and professional and provide a great service.

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Review from A T (Niece of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aunt is on the nursing floor and is very well cared for. They are trying their best to help her through, it is not always easy. All the staff are friendly from management down to cleaning staff. She is always clean and well cared for. She is not well enough to leave her bed but previously the staff
would encourage her to join in activities.

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Review from Stacey D (Friend of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been really excellent in the care home and particularly the staff are super.

Reply from Julie Armstrong, hme at Bannatyne Lodge Care Home

Thank you for taking the time to complete a review for our home. We will share your kind words with the team as they will be delighted to hear them. Take care and keep safe.


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Review from E S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Bannatyne Lodge for over a year and loves it. The staff are friendly and look after mam very well.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you for your lovely review, it's really appreciated. We're so happy that your mum loves our home. Take care and keep safe.


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Review from L R (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helped my mother settle in.

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Review from Thomas H (Father of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints, happy with the home and staff. Would recommend it to others.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you for your kind review, we will share it with our staff team as they will be delighted to receive your feedback. We also appreciate your comment that you would recommend our home to others. That's great to hear.


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Review from Richard J (Resident) assisted by family/friend published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am very comfortable and looked after very well.
The food could be improved.

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Review from Katharine H (Daughter-in-law of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the end of January, my mother-in-law was admitted from hospital for total nursing care. The welcome and care she received from all the staff was excellent. However her health was very poor, and as she was of sound mind and able to make her own decisions she made it clear she did not want to return
to hospital. The decision was made for end of life care to commence and the staff allowed very close family to be with her until she died. This gave the family great comfort. I would highly recommend this nursing home for compassion and consideration. The physical nursing care was excellent. The family are delighted that we chose this nursing home.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you for taking the time to review our home, please accept our deepest condolences on your Mum's passing. She was a special lady and it was a pleasure to look after your Mum, and to support you and your family. We will share your kind words with the staff team who we know will be deeply moved. Take care and keep safe.


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Review from Elizabeth M (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad went to Bannatyne from hospital. The staff we immediately met were warm and friendly. Due to restrictions, we weren’t allowed in or to visit in the first week which was hard for him and for us. Staff kept calling in to chat with dad which helped him settle. Our interaction with the home has
been excellent and nothing at all has been any trouble to anyone without exception. They really care and treat dad with the utmost respect, kindness and warmth. The staff speak to him as a person. Dad is joining in the activities much to our surprise but delight. The garden area is lovely and will be wonderful to be in when the summer comes. We have visited dad at various times and there is always a lovely atmosphere. All the residents seem happy and there is a lovely buzz when you walk in. Dad is now a permanent resident and we as a family are very happy that dad is able to stay as he is happy and content and that is all you can want. Would highly recommend.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you for your lovely review of our home, it is greatly appreciated. Your Dad is a joy to care for and our staff team will be delighted to hear how happy you are with the care and support we provide for him. Take care and keep safe.


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Review from D P (Daughter-in-law of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, lovely carers and office staff are always welcoming. They answer all our questions. Second to none.

Reply from Julie Armstrong, Home manager at Bannatyne Lodge Care Home

Thank you for your 5* review, we are delighted to hear of the excellent experiences you have had at our home. We will share the review with our staff team as we know they will hugely appreciate it. Take care and keep safe.


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Review from K B (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be clean and tidy. The staff are always friendly and polite. They have kept me informed at every stage of my mother's care. They have looked after my mother very well and it is really appreciated.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you for your kind review. It is lovely to hear who happy you are with your Mother's care. We will share your review with our staff team too. Take care and keep safe.


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Review from Margaret K (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been really helpful from day one. Rooms kept nice and clean. Anything that is a query is dealt with quickly. Happy for Mum to be here.

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Review from Y S (Daughter-in-law of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was brought into Bannatyne Lodge with aggressive, both verbal and physical Alzheimers. She had stopped eating, refused medication and become incontinent and lost her independence. Staff endured, treating her with empathy and dignity at all times. They encouraged her and slowly, she
gained their trust. Today she eats well, takes her meds and asks for the toilet. Staff encourage her to mobilise, if only for a short distance. She loves all the staff, laughs a lots and is happy and content. As a family, thank you seems too small a word to show our appreciation.

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Review from E C (Husband of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife was brought into Bannatyne Lodge for residential care for her dementia, she and myself have been treated with nothing but kindness and respect and any help needed has been quickly forthcoming. A great team of care workers who never fail to help when it is needed.

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Review from Austin K (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall enjoy being here, apart from staff walking into the room whilst I am at rest.

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Review from Michael J (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care we've received and the attitude of the staff.

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Review from Barbara D (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words can describe how to say what a wonderful caring place this is. They have taken such good care of Mum and myself and husband. Definitely 10/10 on all aspects.

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Review from Isabella B (Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bannatyne Lodge is nothing like a care home. It is just like going home. The management and staff are fantastic. They will bend over backwards to help you. Everyone is sociable. The rooms are great, they always have coffee mornings on. We had a Christmas day lunch and all my family turned up. We had
a three-course meal with crackers to pull. It was fantastic and the food is excellent. Very good all round. Recommend it to anyone.

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Review from Derek B (Husband of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bannatyne Lodge Care Home is excellent I can't say a bad thing about it. The food and drink is excellent and is very clean. The rooms are spot on. I wouldn't wish for better management or staff they take my wife for showers and do her, hair blow dry it too, and the management and staff even come in
the rooms to see if you are alright or want anything. I couldn't fault them one bit.

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Review from Frank J (Respite Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a brilliant home. Always liked this home.

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Current Review Score: 9.6 (9.580)

Overview of Review Score

The Review Score of 9.6 (9.580) out of 10 for Bannatyne Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.580 for Bannatyne Lodge Care Home is calculated as follows: ( (165 Excellents x 5) + (76 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 257 Ratings = 4.58

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bannatyne Lodge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Julie Armstrong

Job Title: Home Manager

Joined: 2010

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Julie has many years of experience in providing care and support for older people, helping to enrich their lives in the process. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Julie uses her experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Julie said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about Bannatyne Lodge, Julie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.