Barrington Lodge Care Home

Berkshire Place, St Andrews Way, Bishop Auckland DL14 6XX
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9.6 52 Reviews
  • Barrington Lodge Care Home, Bishop Auckland
Barrington Lodge Care Home is found in Bishop Auckland, County Durham, in a central location close to local amenities.

The team there help enable people of all abilities to live their lives as fully and independently as possible, supported by a friendly care team.

Barrington Lodge has two units - one which cares for people living with dementia and another which supports people with physical disabilities. Residents can stay here on a permanent basis or just for short term respite visits.

Care Provided by Barrington Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maninder Matharoo (Acting Manager)
  • Admission Criteria
    • Separate units for mentally disordered patients
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barrington Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Barrington Lodge Care Home Reviews (52)

Total of 52, showing 21-40
9.6

Barrington Lodge Care Home has a Review Score of 9.6 (9.618) out of 10, based on 20 reviews in the last 2 years. Over all time Barrington Lodge Care Home has 52 reviews.

Overall Experience

  • 33
  • 13
  • 3
  • 2
  • 1

Date Published

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32
Overall Experience  Overall Experience 4.0 out of 5

All staff were kind, helpful and supportive of my mum. She was treated with respect at all times.

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Overall Experience  Overall Experience 5.0 out of 5

The kindness and attention given to my husband when he was resting in the Lodge for 3 weeks were excellent and very caring. Also when he passed away on 15/01/23 the courtesy and patience shown were second to none, not only to my husband but me and my nephew. The home was very clean and welcoming when
we entered at all times, the biggest praise I should give was to all the staff, and incredible people, thank you. I would highly recommend this home to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, sensitive staff.
Good food.
Very clean.
Visitors made very welcome.

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Overall Experience  Overall Experience 5.0 out of 5

I visited a 97-year-old friend today. We had a warm welcome from the staff. My friend said he felt safe and comfortable and that the meals were good!

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Overall Experience  Overall Experience 5.0 out of 5

Having stayed here on some respite care, the staff are exceptional and very polite. Nothing is a bother, and they go out of their way to accommodate. The room is spacious, very comfortable and warm. The food is great and all home-cooked.

Reply from Katie Barnett, Marketing Executive at Barrington Lodge Care Home

Thank you, Claire, for your kind comments about our care team. It is so nice to hear that you enjoyed your stay with us so much. If you ever need anything in the future, please do not hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

My stay here was, I called it, a holiday. As my son went on holiday to America for 3 weeks. So well looked after for three weeks break, well fed and carers and staff included laundry, cleaning and everyone else all kept very cheerful and friendly. Thank you.

Reply from Katie Barnett, Marketing Executive at Barrington Lodge Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Barrington Lodge Care Home. We are so pleased you enjoyed your stay here with us and would welcome you back with open arms should you need us at any point in the future.


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Overall Experience  Overall Experience 5.0 out of 5

Care was really good.
Lovely room and the food was homemade.
I was treated like a queen.
All staff were very good.

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Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has just spent 3 nights in emergency respite. We are so grateful for the respect and dignity he was treated with by the staff. They were so helpful and professional from admittance through to discharge.
Finding somewhere for a loved one who needs help is incredibly difficult, so I
sincerely hope this review not only shows our appreciation of the care he was given but also helps give others the confidence to use this facility.
Thank you again.

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Overall Experience  Overall Experience 5.0 out of 5

Very good staff kind and pleasant even though the hard days of being short-staffed can’t fault anything thank you all. Beautiful home and garden, the food smells lovely the staff are too underrated and sadly underpaid.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff.
Really well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

The home is very nice and it is nice and bright, the staff are very nice and they treat you like a human.

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Overall Experience  Overall Experience 5.0 out of 5

My father went into Barrington Lodge Care Home last year as he was wandering, neglecting himself and not washing. Now he is like a different man; he's always spotlessly clean; he said it's a fabulous hotel, the food is amazing, and he loves it. The staff are all amazing; he really gets on with two members
of staff. I couldn't ask for a better team to look after him; the relief I feel knowing he is safe, and most of all, happy is priceless.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you, Diane, for your comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has been staying here for the last 7 months and during the coronavirus pandemic the staff have been very accommodating in assisting with FaceTime calls with him. He has settled very well and says they treat him like a king and is continually praising the staff for their hard work.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you, John, for your comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Overall Experience  Overall Experience 5.0 out of 5

I think that the staff have been very good during the Coronavirus.
We have been able to call and FaceTime our relative whenever we have needed to.
The Facebook page also keeps us updated too.
We can see our relative is very happy and that makes us very happy. We just wish we could see him in person
and give him a hug.
Hopefully not much longer to wait.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you, Lisa, for your comments about your recent experience at Barrington Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Overall Experience  Overall Experience 4.0 out of 5

Lived here since March, staff have made me very welcome and can't do enough for you. Would recommend to anybody.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Overall Experience  Overall Experience 4.0 out of 5

The staff at Barrington Lodge have been very helpful during the lockdown. I was able to see my mother through her bedroom window initially. I would like to thank everyone for their continued support during difficult times.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Overall Experience  Overall Experience 4.0 out of 5

My Dad has been in Barrington Lodge for over a year. He settled in very well. The staff are very friendly and caring and always on hand if I need to talk to them. Dad's health is always monitored as he suffers from COPD and Alzheimers. They are aware of changes and if he needs medical attention it is
dealt with promptly. He enjoys his meals too. On the negative side, I found the rooms could be kept cleaner, with more hoovering and wiping of surfaces. The toilet sometimes needs a good clean and in general, the furnishings look a bit tired. In general, I would say I feel happy with my Dad being in there. He is safe and looked after by lovely people.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you, for your comments about Barrington Lodge Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We have also acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again


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Overall Experience  Overall Experience 1.0 out of 5

I would never ever recommend this home to anyone ever there is no care taken at all, staff never keep a record of anything.

Reply from Olivia Shields, Marketing Assistant at Barrington Lodge Care Home

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.


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Overall Experience  Overall Experience 4.0 out of 5

I feel that my father has been cared for as a person, rather than just 'a client'. The staff are friendly and caring.

Reply from Jasmine Bracken, Marketing Administrator at Barrington Lodge Care Home

Thank you, Alex, for letting us know how we are doing at Barrington Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Overall Experience  Overall Experience 3.0 out of 5

Mam was very happy with her care. Staff were wonderful.

Reply from Ronnie Cavanagh, Marketing at Barrington Lodge Care Home

Thank you, Pauline, for letting us know how we are doing at Barrington Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for Barrington Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Barrington Lodge Care Home is calculated as follows: ( (163 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 233 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barrington Lodge Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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