Birchwood Court Residential Care Home

Seaside Lane, Easington Colliery, Peterlee SR8 3XZ
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9.7 55 Reviews
  • Birchwood Court Residential Care Home, Peterlee
A beautiful home in the heart of Easington Colliery, it’s the team which makes Birchwood Court special. The home has a warm family feel, with many of the staff having been there for over 10 years.

They are devoted to enriching the lives of their residents and supporting them to do the things they love. There are so many trips organised, from riding on the beach buggies and enjoying fish and chips at Seaham Beach, to visits to the community over 60s club, and local garden and shopping centres.

There are welcoming lounges, where residents enjoy so many activities, from exercise sessions with 'Mr Motivator', live music and cocktails, to pamper sessions, with manicures and hand massages. There is also a cinema lounge for movie nights.

The home has its own pub, The Birchwood Arms, for themed nights, karaoke and games. The residents enjoy some healthy competition with table tennis, and there’s a beautiful hair salon, for regular appointments with the mobile hairdresser.

The community are embraced into life in the home, with regular community coffee mornings held there. School children often visit to enjoy activities, or to treat the residents to music and dance performances. Next door to Sanctuary Care’s Ashwood Park home, the residents often get together for trips and activities, creating lasting friendships.

With so many of the residents being animal lovers, the team organise plenty of animal visits, from pups and well-behaved dogs to more unusual creatures, like a pet therapy fox!

In the dining rooms they enjoy delicious, home-cooked meals prepared by the chef, from roast dinners with all the trimmings and fish and chip Fridays, to home-baking for afternoon tea. Birchwood Court also has a beautiful vintage tearoom, which a lovely place to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, keeping everyone connected.

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Care Provided by Birchwood Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kirsty Stuart (Deputy Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Birchwood Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,162
    • RESPITE Self-Funded Residential Care from £1,162

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1162 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Birchwood Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Private car parking available.


Birchwood Court Residential Care Home Reviews (55)

Total of 55, showing 1-20
9.7

Birchwood Court Residential Care Home has a Review Score of 9.7 (9.679) out of 10, based on 16 reviews in the last 2 years. Over all time Birchwood Court Residential Care Home has 55 reviews.

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Review from J L (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had an illness during January and I must say the care she has received has been excellent as always. It is reassuring to me to know that when I am not there she is receiving 24 hour care of such a high standard. It is a well run care home with the wellbeing of residents at its heart.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your thoughtful review for Birchwood Court. We're so pleased to hear that your mother has received such excellent care and that you feel so reassured by the support she receives. Thank you for your trust and support.


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Review from Angela J (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fair to say, within the last few weeks, the changes that have been made are very noticeable. Making more use of the cinema room. Entertainment for the residents has been stepped up and the staff seem to be more engaged. I know it's early days and lots of changes are in the pipeline. Looking forward
to the home's future.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for your thoughtful review for Birchwood Court. We're delighted to hear that the recent changes are making such a positive impact. Our team is committed to continually enhancing the environment for our residents and it's great to see the improvements are being noticed. We're excited about the plans ahead and truly appreciate your support as we continue to grow and improve.


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Review from Jean D (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has settled in well and is happy in her new home. Herself and her family can approach all staff on any concerns and are always given attention and respect. To be able to ask anything and be given answers gives her family peace of mind and knowledge that she is safe and cared for on all levels.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mum has settled in so well and is happy at Birchwood Court. Our team is always here to provide support, answer any questions and ensure loved ones feel happy and reassured too, so it's wonderful to know they've been able to give you peace of mind.


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Review from Lynn M (Daughter-in-law of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Birchwood Court Residential Care Home for 24-hour dementia care following a rapid deterioration of her condition. Every single member of staff that we came into contact with, from managers, senior and junior carers, cleaners and handymen, was amazing. The care and compassion
shown to our mum was of an extremely high level. Unfortunately, after a month in the home, Mum was placed on end-of-life care and died within a week. The end-of-life care provided at the home was exceptional, Mum was kept comfortable throughout, and we were informed and involved with every part of her care, even when we were not there, a member of staff was sitting in her room with her.
We will forever be grateful to the kind, caring staff that made our mum's last days peaceful.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for sharing your heartfelt experience of your mum's care at Birchwood Court, the team will be touched to read your kind words. Knowing that your mum was surrounded by attentive and caring staff and that she was kept so comfortable, must bring some comfort during such a difficult time. The team will be very proud to read your feedback, thank you for taking the time to write this.


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Review from Lauren E (Granddaughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, lovely, friendly staff.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your five-star review, the team at Birchwood Court will be delighted.


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Review from Brian H (Son of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother appears well, happy and interacting with others.
Staff are exceptional with their support and their medical intervention and support of family.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review for Birchwood Court, the team are certainly passionate about supporting loved ones as well as their residents.


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Review from J T (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, at Easter there were lots of Easter eggs for the residents, colouring in, photo’s taken with big blown-up bunnies, and Easter cards made with the photos and sent to the families on an Easter card it was beautiful. The staff are lovely and welcoming and always there to talk to.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review of Birchwood Court, the team certainly knows how to celebrate these special events in style!


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Review from Elaine R (Daughter of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my mother came to Birchwood Court Residential Care Home, she had been in another home, not a good experience. Birchwood Court is excellent, from staff to rooms to cleanliness, all above and beyond. Management is so helpful, nothing is a problem. My mam is much happier, her health (legs) is getting
the attention she needs. It's peace of mind to us, as family, knowing she is settled and happy.

Reply from Kate Yates, Communications and Content Specialist at Birchwood Court Residential Care Home

Thank you for your review for Birchwood Court, the team will be delighted to hear your comments. We are so pleased you have such peace of mind, your mother is certainly in great hands there.


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Review from Ronald T (Brother of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has now been a resident at Birchwood Court for the last three years. My niece and I visit her at least twice a week and in that time, I have found Birchwood to be a really good care home and residents are treated with respect and dignity. Personally speaking, I cannot praise the staff and
management enough for all their hard work, support and dedication. I know my sister appreciates their help and has a good rapport with them. I think the staff there are wonderful and are always prepared to listen to any concerns you may have.

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Review from J E (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place with caring staff, and nothing is too much of a bother for them. They're always happy to help. Mam is happy and well cared for and feels safe here.

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Review from Frank P (Son-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide excellent care and support, treating the residents with dignity and allowing independence as much as possible. The staff are friendly and professional, deal with medical emergencies quickly contacting the medial team and informing family members. The rooms are very clean and there
are different activities available.

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Review from Elizabeth B (Niece of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I discovered Birchwood Court Residential Care Home to be a very conscientious and compassionate establishment. Leaving a loved one in the care of a nursing home is a very traumatic experience for everyone concerned and very heartbreaking. However, I found the carers and all members of staff, including
kitchen, domestic and clerical, to be outstanding in their work.
My sincere appreciation and God bless you all.

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Review from Gary W (Son of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As ever, all staff and management are very friendly and approachable.
Any issues raised are resolved quickly, any queries are answered, or they will get back to you ASAP.
Very good care home, and would recommend.

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Review from Allan M (Husband of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my wife receives.

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Review from Angela K (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy and have peace of mind that my mum has the best care at Birchwood Court Residential Care Home. We cannot fault the staff, management and especially, senior staff with their professional care, kindness and unfailing compassion. My mum has been enjoying all of the activities which is endless,
they have been doing so much exciting things daily, it's just amazing. When you enter Birchwood Court, the atmosphere is calm, homely and a very happy one. The rooms are kept spotless, everywhere is clean and tidy. Thank you all for making my mum so happy. She loves you all as I do.

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Review from John D (Son of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and helpful.

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Review from E W (Resident) assisted by family/friend published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and can't do enough for me, pleasant and caring. If I ask for anything they go out of their way to provide it. Brilliant atmosphere. Have a lot of activities to cater for us all. can't fault the staff or the home.

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Review from Janet B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the high standard of care my mum receives from this lovely care home. Even due to the very challenging times, because of Covid restrictions. All the staff go above and beyond to ensure all residents are well taken care of and are happy keeping relatives informed at
all times.

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Review from P D (Wife of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and I feel my husband is in safe hands and being well looked after. The staff are very pleasant and answer the queries I have regarding my husband.

Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you for your review - it is wonderful to hear you have peace of mind with your husband being in our care at Birchwood Court Residential Care Home. It is so appreciated. Best wishes, Fae


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Review from Judith L (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful polite and pleasant. They look after my mother's needs completely I have been able to relax knowing she is well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Birchwood Court Residential Care Home

Thank you so much for your kind words about our care and team - it is wonderful to hear you have complete peace of mind with your mother being in our care at Birchwood Court. Best wishes, Fae


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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Birchwood Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Birchwood Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 190 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchwood Court Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Hannah

Hannah Wallace

Job Title: Team Leader

Joined: 2018

I have worked here for 5 years I like making a difference, seeing the residents loving living their lives here and supporting them.


Josh

Josh Maslen

Job Title: Care Assistant

Joined: 2020

I have worked at Birchwood Court for three years love working here because of the staff and the residents are so friendly.


Joanna

Joanna Herbet

Job Title: Team Leader

Joined: 2010

This is such a nice home the residents are lovely.


Linda

Linda Wynn

Job Title: Chef

Joined: 2001

I have worked at Birchwood Court for over 22 years I just love working as a chef.


Alan

Alan Greenfield

Job Title: Maintenance Officer

Joined: 2020

I love the good feedback I have from the residents. As a maintenance man, I make sure they are content and support the residents when they need help.


Carol

Carol Ross

Job Title: Administrator

Joined: 2022

I feel honoured to work at such a beautiful home and I love working with my residents and my great colleagues.


Frequently Asked Questions about Birchwood Court Residential Care Home

What types of Care is Birchwood Court Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchwood Court Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Birchwood Court Residential Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Birchwood Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Court Residential Care Home to the centre of Peterlee?

1.5 mile(s) as the crow flies, distance by road may be significantly further.