Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT
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9.8 51 Reviews
  • Bowburn Care Centre, Durham
Bowburn Care Home, formally Morgan House in the former Northumbrian mining village of Bowburn, is a new purpose-built care home for older people.

There are easy road links to nearby Durham city centre.

The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village – Hutton, Brockwell, Low Main and Henderson.

Each 17-bedded unit has its own lounges, dining rooms and fully-equipped bathrooms with the latest facilities to ensure the health and safety of residents with limited mobility. Each bedroom has en-suite washing facilities.

Regular activities encourage residents to pursue new hobbies and maintain familiar past-times such as art and crafts, flower arranging and games. There are also visits from entertainers.

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Care Provided by Bowburn Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Pauline Melville (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Bowburn Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,040
    • Self-Funded Residential Dementia Care £1,072 – £1,072
    • RESPITE Self-Funded Residential Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Dementia Care £1,072 – £1,072
  • (these prices are only a guideline, please contact Bowburn Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bowburn Care Centre Reviews (51)

Total of 51, showing 1-20
9.8

Bowburn Care Centre has a Review Score of 9.8 (9.810) out of 10, based on 28 reviews in the last 2 years. Over all time Bowburn Care Centre has 51 reviews.

Overall Experience

  • 35
  • 13
  • 2
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  • 0

Date Published

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Review from C S (Friend of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is so happy in bowburn, joins in the activity's, The home is clean fresh smelling and the staff I have met are lovely. As you walk past the kitchen on the ground floor you can see how clean it all is, also the menu is displayed for visitors to see

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely review l will ensure all staff are aware of the lovely comments


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Review from D U (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our deepest gratitude to the incredible team at Bowburn Care Home for the exceptional care and compassion shown to our beloved dad during his 8-year stay with you. As a family, we were fortunate to witness firsthand the love and dedication that the four particular carers and
all the other staff involved with Dad, poured into their work every single day.
Throughout his journey with dementia, our dad was treated with dignity, patience, and an abundance of kindness that brought us immense comfort. It was clear that every interaction was filled with genuine care, and the relationships formed were truly special.
We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.


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Review from K M (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to
me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.


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Review from J B (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, kind and understanding. Food and beverages high quality.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely review, l will ensure staff are aware of this.


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Review from Pauline L (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.


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Review from Denise B (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients
was very reassuring. This is a kind, caring environment for anyone with problems to live in.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.


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Review from Carol W (Niece of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden.
From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.


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Review from Mark N (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.


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Review from Peter N (Husband of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.


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Review from J F (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this home on end-of-life and was only here for one week. In that week, he was well looked after and made very comfortable. The home and staff looked after us every time we visited him, especially the night before and the morning he died.
Would like to thank the home and all the staff
for everything they did for him and us in that week.

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Review from Debbie I (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough
about this care home. It's fabulous. Always a joyous experience for my mother.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Debbie, thank you for your review, and l will ensure your comments are given to the staff.


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Review from Gavin I (Son-in-law of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tremendous care home. My mother-in-law recently stayed there for a week. My wife is at total ease knowing her mother is being well cared for at Bowburn Care Centre. Excellent, five-star rating from me.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your review, I will pass this on to the staff.


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Review from J H (Nephew of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Managers and staff at Bowburn Care Centre provided excellent care for my aunt, showing her respect and giving very personal support to make her feel wanted. I found the home took time to understand her medical conditions and dealt with these with sensitivity and thoroughness. It was only when my aunt's
needs moved into the nursing level that she had to leave and ultimately pass away. We in the family will always be grateful to Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your feedback and it was a pleasure to look after your Aunt.


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Review from K D (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also
a safe and warm environment for residents and family to visit, so well done and thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, l will ensure your comments are passed to all staff within Bowburn.


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Review from D A (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for doing this review, also thank you for your support as well, I will give the feedback to the staff.


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Review from J K (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bowburn Care Centre for around four years. In all the time she has been there, I feel she has been well cared for. The staff are lovely. She gets on well with all her carers. The building, activities, food, and staff are all very good.
I feel very comfortable having
my mam here and know she is well looked after.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you so much for your review our staff do their very best to look after all residents as if their own, I will ensure staff have this feedback.


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Review from Geoff H (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care provided is very good, although staff shortages can affect the quality of personal care.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the comment, around the care provided, all ways lovely to see you when you visit.


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Review from L O (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff. Always there no matter what. Nothing too much trouble. Cannot say how highly I think of this home. They all care so much.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and for the stars you have given the home.


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Review from Olivia C (Granddaughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean care home. Cares for all.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you for your kind comments and the stars you have given us.


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Review from Gemma R (Granddaughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, caters for all your needs.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and the stars you have given us.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Bowburn Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Bowburn Care Centre is calculated as follows: ( (274 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 331 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowburn Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Pauline

Pauline Melville

Job Title: Home Manager

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.


Frequently Asked Questions about Bowburn Care Centre

What types of Care is Bowburn Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bowburn Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bowburn Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Bowburn Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bowburn Care Centre to the centre of Durham?

3.6 mile(s) as the crow flies, distance by road may be significantly further.