Review from Cindy H (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care home. My mother gets involved in the activities. Friendly staff.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words please keep an eye on our social media page as well and see more of the activities.

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Review from Joanne C (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience

My father has just returned home from a 12 day stay at Bowburn Care Centre. Pleasant and friendly staff who treated my father like one of their own. Spotlessly clean and lovely food according to my father. Looked fit and healthy on his return and wouldn’t hesitate for him to return for respite care.

Thank you for looking after him so well.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely kind words, we do like to try and make all our residents, our family and we look forward to seeing your father when he would like to return to us.

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Review from Helen S (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care given to my mother. She is well looked after, both physically and emotionally. The staff are friendly and approachable with the manager having an open-door policy and being available to chat to or voice concerns to. Everyone tries to make life as comfortable as possible

for my mother.
One slight concern is the smell in her corridor but the staff are aware and try their best to combat this.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your review, Helen, we do try our very best. I am proud of my team at Bowburn and what they do to support residents. I hope on your return visit you notice that the concern you had is rectified.

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Review from Lesley R (Next of Kin) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law recently died whilst in the care of Bowburn Care Centre. The staff on duty showed nothing but respect and dignity which even the undertaker made a good comment about.

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Review from Emma L (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience

Can’t believe how well Dad has settled and is a different person. The staff are so nice and caring towards everybody they go out of their way to speak. Could not be happier with the home. The management team are approachable and very supportive will help with anything as well as all staff in the home.

Would recommend this home to anybody.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you so much for your kind words. We at Bowburn like to think we are approachable and supportive to all who visit Bowburn.

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Review from Tina A (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff, carers are excellent, very kind and friendly and couldn't ask for better. They really care about the residents and their families and it is a very clean environment. I know my mother is okay at Bowburn Care Centre and I am happy with this.

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Review from Carol I (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been in your care since January 2023. I can honestly ask for no better care. From walking through the door to be met by a smiling receptionist, to the manager who has shown nothing but kindness, to the wonderful carers who have shown my mother nothing but compassion. The home is spotlessly

clean and the food smells delicious! I would highly recommend Bowburn Care Home.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Hello Carol, thank you for the lovely comments and l will ensure that these are passed to the staff.

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Review from Graham G (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at this care home for just over two months. I believe she is content to be here. I know from my observations on a near daily visit to see her that the staff are kind, supportive and sympathetic to her needs. There is a happy atmosphere on her unit and my wife continually

praises the standard of meals and other food prepared for her. Although I miss her being at home with me, I am confident that she is loved and cared for by a competent team of carers. Management is open and accessible.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you for your Review Graham, lovely words as well.

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Review from Josephine C (Daughter-in-law of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care facility. Staff very caring and supportive. The manager is very knowledgeable, understanding and approachable.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave a positive review for Bowburn Care Centre. I will ensure the team receive your feedback.

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Review from Christine M (Power of Attorney of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

The management and staff have all been very welcoming and supportive during the time of our service user’s residency. Nothing was ever any trouble and we were kept well informed of the service user's needs.
The daily activities introduced brought life back into the residents and made a significant

difference in their well-being.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.

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Review from J C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I can not fault the care my mum received while at Bowburn Care Centre. Though only for a short while they were very understanding of my mum's needs. Thank you.
The manager and staff went above and beyond. Mum had suffered a lot from anxiety and OCD which was treated with compassion and care. Again,

many thanks for making her last few weeks as comfortable as possible.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.

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Review from Carol K (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

I cannot praise highly enough the care my mam received from the staff at Bowburn Care Centre. They were caring and loving, more like a family than carers. It made Mam's passing easier for us to bear knowing she was looked after so well. They are a credit to their profession.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol,thank you for your very kind words for Bowburn staff, your mam was part of our family and very much loved by us all.

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Review from A F (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience

All the staff were kind and thoughtful and my husband was treated well. His needs were met very well. He was, however, very poorly and in the first week seemed to be getting a little better, however, he deteriorated and was unable to recover.

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Review from B K (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

I felt I needed to say that we are very happy with the quality of care that my mother in law in receiving. She has been in Bowburn Care home for four years following a couple of stays in other homes. We can honestly say that she is well cared for. Today is Christmas Day and we have seen the genuine

caring relationships between staff and residents. My mother in law is happy to be there, she is always clean, tidy and definitely well fed! Thank you for all that you do for our loved one.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to thank you for your kind comments, this is so lovely to hear that you are seeing genuine, caring staff when you come to visit your loved one.

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Review from Susan S (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience

I am so happy with teh care home and staff. The food looks delicious. The atmosphere is happy and friendly. The activities available are excellent. My father is very well looked after. Everywhere is clean and tidy. He is clean and tidy too. The residents are treated with respect and dignity. It's a

lovely place to visit.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

The management and staff would like to thank you for your lovely comments.

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Review from J M (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience

After some awful experiences with Dad's care a few years ago, we searched pretty carefully, when Mam needed 24-hour care. We chose Bowburn and have not been disappointed. Mam is comfortable and settled, after her initial reluctance. She has mixed dementia and had become isolated and immobile at home.

She is much better at Bowburn and recently said she didn't want to go home.
The home is clean, comfortable and attractive. The staff are friendly and capable. This home went under new management after a problematic couple of years and the new manager has managed to achieve a Good CQC rating in their September inspection. Mam pays her own fees and we find Bowburn offers very good value, compared with other local care providers. Better funding from government and more staff, could make this and outstanding facility.

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Review from Sheena R (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

My father has been a resident of Bowburn Care Centre for respite care. From the initial home visit from the manager to my dad entering the home, everyone has been warm, welcoming and friendly and we were made to feel like part of a big family. The care home is spotlessly clean and has a lovely friendly

atmosphere. All the staff treated my dad with dignity and the utmost respect and he thought they were all wonderful. I cannot praise Bowburn Care Centre highly enough.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave your fantastic feedback regarding your experience with Bowburn Care Centre. I will ensure the team receive your feedback.

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Review from G R (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience

My father was going through end of life care and on Sunday 21st March I was sitting with him overnight, throughout the night the senior care assistant and her other carer came into the room to check on dad and when the end came they were first class in their care for him and for my mother who came down

from her room to be with dad and the courtesy and kindness shown to all of the family was superb.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for sharing your feedback regarding Bowburn Care Centre. It is lovely to hear how the staff were attentive and caring to all your family during this time. I will ensure the team receive your feedback.

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Review from Patricia L (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience

The care home is always clean and kept well. The residents are always clean, clothes are kept clean and they try to ensure that residents remain in their own clothes. The care home has a lovely atmosphere and staff go out of their way to make you feel welcome when you’re visiting your relatives. The

care given to my relative in the care home, is of a high standard. My relative is very happy in this care home. The manager is approachable and if any problems occur, it is sorted immediately. Over the last two years, activities have been limited due to the coronavirus pandemic, however, when possible they have been able to bring in singers, which the residents have loved. They have tried to maintain bingo with the residents and exercise classes. The care home has now introduced resident meetings, to resolve any problems straight away and how best to facilitate individual needs.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you very much for your complimentary review of Bowburn Care Centre. I will ensure that the team receive your positive feedback.

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Review from P D (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother went into Bowburn in 2017 December. She has full-blown Alzheimers. She didn't know any of us. My dad went every day to visit her and stay for his dinner. He was made most welcome. The staff were brilliant. We found mam very well looked after, and dad for that matter. Mam died in hospital in

October. We cannot thank the staff of Bowburn enough for taking such good care of her especially through lockdown when we could not visit.

Reply from Pauline Melville, Manager at Bowburn Care Centre

I would like to take this opportunity once again to offer our condolence to you and your family. Your mam was loved by staff and so was your dad, it was also a joy to see them together and how committed your dad was to your mam. He loved her very much, thank you for your lovely review on our home.

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Bowburn Care Centre

Care Provided by Bowburn Care Centre

Good to Know

Funding & Fees Guide for Bowburn Care Centre

Facilities