Brandon Lodge Care Home

Commercial Street, Brandon, Durham DH7 8PH
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8.0 23 Reviews
  • Brandon Lodge Care Home, Durham
Brandon Lodge care home in Durham gives people care and support in a welcoming home.

Trained, friendly staff treat care home residents with dignity and respect at all times.

A wide variety of activities to suit residents' interests are organised at the care home as well as trips out.

Nutritious meals are provided to suit people's tastes and special dietary requirements.

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Care Provided by Brandon Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Muriel Sharp (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Brandon Lodge Care Home Reviews (23)

Total of 23, showing 1-20
8.0

Brandon Lodge Care Home has a Review Score of 8.0 (7.965) out of 10, based on 1 reviews in the last 2 years. Over all time Brandon Lodge Care Home has 23 reviews.

Overall Experience

  • 16
  • 5
  • 2
  • 0
  • 0

Date Published

23
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Review from Clive L (Brother of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself reviewed all of the nursing homes within our area. After talking to the staff, management and support staff, I am confident that my sister is receiving the best care and treatment anywhere in the county. There may be better looking facilities, more modern etc. but the care is the
most important for my sister and myself and at Brandon Lodge the care is first class.
During our research, we saw some apauling care homes, they should visit Brandon Lodge to learn how care and dignity should be carried out and maintained.

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Review from Jacqui P (Daughter-in-law of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident here. The care my mam received from all staff was of high standard, very caring and compassionate. Nothing was too much trouble for them, my mam was always treat with dignity and respect. Staff also take time to sit and talk with the residence one to one when they can. They have
a fantastic activity program that residence can take part in if they wish.
The rooms are very cosy, clean and homely.
I would highly recommend Brandon lodge, I want to thank all the staff for all the care they give my mam.

Reply from Katie Barnett, Marketing Executive at Brandon Lodge Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.


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Review from Janice B (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brandon Lodge Care Home is certainly one of the best. The outstanding care they give to my mam is so genuine and kind. She has been in this care home for nearly 4 years, it takes so much off my mind knowing she is looked after so well. I cannot praise the management and all the staff any higher. She
says everyone is like her second family, she is treated with love and compassion day and night. Thank you from the bottom of my heart.

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Review from Chris B (Son-in-law of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely superb all round. The staff always approachable, considerate, caring and patient. Every effort is made to make it feel like one big family between the residents and staff. We are always kept up to date and informed of any issues. Activities are superb! It gives me total peace of mind that
my mother-in-law is in such a good and perfect care home.

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Review from D M (Wife of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Owing to the condition (mental) of my late husband (depression) it is not easy to assess his care in your home however, I was very impressed by my treatment by the nurse straight after my husband died on 21st December. I will always treasure her treatment of me and how she encouraged me to embrace my
husband so that I could see him lying seemingly content straight after his death. I will always be grateful and remember his peaceful image.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Brandon Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated both you and your husband with dignity and compassion.


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Review from Carol C (Wife of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for just over a year. I've not had usual visits because of national lockdown but during this terrible time staff have risen to the occasion and kept me fully informed of his wellbeing. He is treated with respect and compassion and his dignity is respected at all times.
He did test positive for Covid and they rose to nurse once again. He was given loving care and excellent nursing plus I was kept fully informed, which helped me to stay positive. Their care extends to family which is greatly appreciated.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Carol, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from H N (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brandon Lodge for over a year now. Though not a 'specialist' dementia care home, they understand dementia very well and adjust her care well. She is treated at all times with respect, and although she struggles to be engaged socially at all now, the carers still include her in
as many activities as possible. They have found as many ways as possible to keep friends and families in touch with their loved ones. I know that my mum is being well looked after!

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you for letting us know how we are doing at Brandon Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C H (Cousin of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming and has a lovely vibe to it. All the staff are helpful and will listen. I am always reassured that my relative is in good hands and that all her care needs are being met in a dignified and well-planned way. I have absolute faith and trust in the provision of her health and welfare.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. The care and wellbeing of every resident is always our number one priority, so it is rewarding to have such wonderful feedback.


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Review from Steven C (Son of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Brandon Lodge Care Home now for three years. He asked to go back there after previously being referred there for a short period. The staff are very friendly and caring towards my father and my family. I have not seen my father for a few months now due to present lockdown conditions
but I know when I phone they are more than happy to keep me informed and let me speak to him.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Steven, for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback so we are very pleased to hear that your Father has had such a positive experience.


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Review from Susan K (Daughter of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care home staff very helpful and considerate. This care home is clean and bright with a pleasant outlook. The patients I have met seem to be happy here.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Susan, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from Pamela H (Daughter-in-law of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in the home for 14-months, from him first going; to present, he had always had first-class care. The staff are very caring and always keep us informed of what’s happening; even more so now since lockdown, they update their website with photos, which my mother-in-law is delighted
with as she can see him. When my mother-in-law was visiting, which was every day, she was always looked after by all members of staff.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Pamela, for your wonderful comments about our home. The care and wellbeing of every resident is our number one priority, so it is rewarding to have such positive feedback about how we are doing. We also appreciate all of your kind comments about our team, as they are working incredibly hard to keep our residents safe and entertained. Thanks again, Pamela and take care. We look forward to seeing you again soon.


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Review from Harry H (Partner of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home to be very good, the staff are very helpful and good at making you welcome. Everything is kept clean and tidy and the food is very good and plentiful. Residents are treated with respect and dignity upheld.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Harry, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from John M (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 6 months that my mother-in-law has been at this care home I have seen how hard the staff work under great pressure and sometimes demanding situations both with residents and their relatives. The staff have met these challenges with professionalism and have demonstrated respect, friendliness and
a genuine warmth for those in their care. They have earned my respect and gratitude.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, John, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from J G (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Brandon Lodge Care Home. We found the home to be very nice. All the staff and management were very nice and helpful. The home was always clean and tidy and they always had Mam looking clean and nice when we called at the home. Mam was very happy there and loved chatting to the staff
and joining in with the activities. The rooms could do with being a bit bigger so we could have got more of Mam's belongings in for her but apart from that we would say this was the best home we have seen.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, JG, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Brandon Lodge Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Michael I (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, supportive staff, reassured me of my father's care from the moment we arrived at the nursing home, at first I was unsure if I had made the right decision about my father's care because he was always adamant he never wanted to be placed in a home. In no time, I realised I had made the right
decision placing him in Brandon Lodge, fantastic place with staff to match.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Michael, for letting us know how we are doing at Brandon Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C Y (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has been in Brandon Lodge for five years now, she is exceptionally well looked after. The staff are always friendly, polite and very caring. My mam is very welcomed and it feels like home to her.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, CY, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from Brian C (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home always smells clean and fresh, the staff are really friendly and above all, very professional. We have had our lunch here on a few occasions and really enjoyed them. All in all, we are very satisfied with the service.

Reply from Olivia Shields, Marketing Assistant at Brandon Lodge Care Home

Thank you, Brian, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Susan M (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is currently in Brandon Lodge in an intermediate care bed where she has been for 2 weeks.
Found the home to be clean, nicely decorated and bedrooms small but cosy. Mam has settled quite well. Without exception, we have found all staff treat Mam with respect and dignity and are very friendly towards
family. There is doubt if Mam will get to her own home again, if not we would have no issues with her staying. Plenty of activities and meals are good.

Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home

Thank you, Susan, for your positive feedback towards Brandon Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mam has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from L A (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum likes the home, however, I feel that it is short staffed and they don't have time to help her with her mobility (walking along the corridor). The rooms are small and in need of decorating. The food is good and families are encouraged to join in with events and activities. I would still recommend
the home as my mum feels well looked after and safe and it's she who lives there.

Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home

Thank you for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Carly E (Grandson of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has been well looked after during her time in the home.
The nurses/carers have become friends to the family. Always keeping us updated.

Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home

Thank you, Carly, for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Current Review Score: 8.0 (7.965)

Overview of Review Score

The Review Score of 8.0 (7.965) out of 10 for Brandon Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Brandon Lodge Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.132 Points relating to the number of positive Reviews for Brandon Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Mo

Mo Sharp

Job Title: Home Manager at Brandon Lodge Care Home, Durham

Joined: 2018

Mo started her career in Health and Social Care in 1998 as a Laundry Assistant. When the hours became limited in this, she decided to try a Care Assistant role. She enjoyed this role so much, she was inspired to go back to university and complete her degree in Mental Health Nursing. Mo worked in many different care homes within the business before becoming the Care Home Manager at Brandon Lodge in 2018. Outside of work, Mo likes to spend time with friends and family and also loves some relaxing me-time. Her biggest love is going on holiday abroad. Mo describes her job as ‘very rewarding as you are helping people to live their life the best way they can.’ Nothing makes her smile more than receiving great feedback from peers, family members and the residents.


“Care is rewarding as you are helping people make the most of their lives and you do make a difference.”


Frequently Asked Questions about Brandon Lodge Care Home

What types of Care is Brandon Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brandon Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Brandon Lodge Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Brandon Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Brandon Lodge Care Home to the centre of Durham?

2.6 mile(s) as the crow flies, distance by road may be significantly further.