Brandon Lodge Care Home has a Review Score of 8.0 (7.965) out of 10, based on 1 reviews in the last 2 years. Over all time Brandon Lodge Care Home has 23 reviews.
Review from Colin H (Son of Resident) published on 17 May 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home
Thank you, Colin, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Anne E (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Marketing at Brandon Lodge Care Home
Thank you, Anne, for your comments about Brandon Lodge Care Home. We appreciate you taking the time to give feedback and are pleased to hear your overall experience has been positive. We have acknowledged the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from Ian W (Son of Resident) published on 21 December 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Brandon Lodge Care Home
Thank you, Ian, for your comments about your recent experience at Brandon Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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The Review Score of 8.0 (7.965) out of 10 for Brandon Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Brandon Lodge Care Home is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.132 Points relating to the number of positive Reviews for Brandon Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 1 Positive Reviews ÷ 7.6 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Nov 2024
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Job Title: Home Manager at Brandon Lodge Care Home, Durham
Joined: 2018
Mo started her career in Health and Social Care in 1998 as a Laundry Assistant. When the hours became limited in this, she decided to try a Care Assistant role. She enjoyed this role so much, she was inspired to go back to university and complete her degree in Mental Health Nursing. Mo worked in many different care homes within the business before becoming the Care Home Manager at Brandon Lodge in 2018. Outside of work, Mo likes to spend time with friends and family and also loves some relaxing me-time. Her biggest love is going on holiday abroad. Mo describes her job as ‘very rewarding as you are helping people to live their life the best way they can.’ Nothing makes her smile more than receiving great feedback from peers, family members and the residents.
“Care is rewarding as you are helping people make the most of their lives and you do make a difference.”
