Richmond Court

Willington Care Village, Hall Lane, Willington, Crook DL15 0PR
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9.2 22 Reviews
  • Richmond Court, Crook
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Care Provided by Richmond Court

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lynsey Donoghue (Interim Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Wheelchair Access
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Richmond Court Reviews (22)

Total of 22, showing 1-20
9.2

Richmond Court has a Review Score of 9.2 (9.245) out of 10, based on 7 reviews in the last 2 years. Over all time Richmond Court has 22 reviews.

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Review from P S (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent three and a half years at Richmond Court, where throughout his residency all the staff proved very attentive, patient and respectful and would go out of their way to ensure my father was as comfortable as possible as he suffered from Alzheimer's. When my father was pronounced at the
end of life, the care and nursing staff made every effort to ensure my father was as relaxed and comfortable as possible during his final few days. The accommodation is clean and safe. My father especially loved the food and rarely left anything. There are many activities available, although my father generally chose not to partake. The home is always very welcoming to visitors.

Reply from Mandy Hurst, Operations Manager at Richmond Court

Thank you for your review, I will pass on your kind words to the team.


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Review from G D (Sister of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in the States and it's such a relief to know that my brother is getting the best care possible. The staff keep me fully informed on how he is doing, and when I visit they are always cheerful, friendly and obviously care a great deal for their residents. I very much appreciate all their hard work,
dedication and professionalism. Many thanks to you all!

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Review from John S (Nephew of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Uncle lived at the care home for the last ten years of his life. He suffered from dementia. Despite the burden of dementia, the staff at Richmond Court made him happy. His dementia now came with a smile. He was at ease and content at Richmond Court, due only to the kindness and skill of the staff. The
staff were outstanding. Their tireless dedication, knowledge and kindness saved my uncle, not only in terms of his physical wellbeing, but more importantly in his happiness. Uncle's family has nothing but the highest regard and the greatest appreciation for the Richmond Court staff. Thank you.

Reply from Harry Inglis, RM at Richmond Court

John - we greatly appreciate your review and time taken to comment. Many thanks.


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Review from Susan K (Daughter of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support received by my mother at Richmond Court was exceptional. The staff were hard-working, professional and fully committed to the safety and well-being of the residents. There was a warm, cheery and welcoming atmosphere in the unit. Staff made time to get to know Mam, engaged
with her and went out of their way to provide activities geared toward her particular interests and wishes. Communication with us as a family was open, clear and supportive. We were struck by how happy the staff seemed, their cohesiveness as a team, and how genuinely dedicated to, and fond of the residents they were. We were also impressed by the approach and experience of the manager, deputy and senior staff, who were openly supportive, appreciative and proud of the staff team for the high-quality care they delivered. I will always be grateful to Richmond Court staff for the dignified, respectful, attentive and compassionate care they provided to Mam in her final days.

Reply from Harry Inglis, RM at Richmond Court

Hi Susan, we are all so appreciative of your review and kind feedback. Thank you for being so detailed and kind.


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Review from Christine U (Sister of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff at Richmond Court for the loving care they have shown to my sister in the last months of her life. The staff showed care and compassion that was extended to myself and my family which made a very hard time that little bit easier. I would certainly recommend Richmond
Court to anyone looking for care for their loved ones.

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Review from Richard S (Nephew of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident of Richmond Court for ten years and was always well cared for by the hard-working, dedicated staff. I am aware that the life expectancy of dementia in a care home is typically less than two years, and the fact my uncle lived to a great age is a testament to the quality of the
care he received.

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Review from Roger W (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking better every day.

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Review from E B (Sister of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two siblings with learning disabilities caused by cerebral palsy.
The staff have spent more time than I know assisting my sister, in particular, with her mood swings. She is a changed lady and continues with daily help to have a great social life from the activities team. They go out weekly
for meals, shopping etc, and also in-house activities i.e. entertainment and dog therapy. The list goes on.
My brother has had so many one-to-one assistants and social activities also.
I would recommend it highly.
I'm kept advised by senior care staff of all interventions.

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Review from Carolyn W (Wife of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's needs have been met with respect and care. It was difficult for me, as his wife, to leave him in the care of strangers. My needs have been taken into account, both by the carers and the manager and her staff. Can't believe how they took into account my needs as well as my husband's. I am
hoping I feel better soon as my husband now seems content.

Reply from Harry Inglis, R M at Richmond Court

Thank you Carolyn for your kind words. Person-centred care and approach to what we do, is something we're working extremely hard on and it's gratifying to learn its effects in positive outcomes.


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Review from L S (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and thoughtful.
Management are professional and yet still very approachable.
Since my father has been in the care system he appears healthier and better.

Reply from Harry Inglis, RM at Richmond Court

Thank you for your kind words. its been a difficult time for all and comments like this are greatly appreciated


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Review from Faith W (Wife of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died recently in Richmond Court after a long fight with dementia, having been a resident for 4 1/2 years. He did NOT become a COVID statistic, thank goodness, and throughout his stay there I can only thank and appreciate the care and compassion shown to him (and me) by the staff. It truly
became his home.

Reply from Harry Inglis, RM at Richmond Court

Thank you, Faith, for your kind words.
Julie and the team have done their utmost over a difficult few months and have excelled.


Best wishes


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Review from V A (Sister of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is a resident of Raby Cottage having been admitted due to her inability to care for herself, and the necessity for her to have protection from someone who was an inappropriate person to care for her. It was a concern of mine for many years. But I was unable to help her in her mental state.
She is now medically cared for, she is diabetic but now understand her dietary needs, she has a number of health problems which are kept under control. She is now much happier, and I believe she has turned the corner in her health matters. I am so relieved that she has realised how much safer she is in her new home.

Reply from Harry Inglis, RM at Richmond Court

Thank you for your kind words and positive feedback.
This goes along way in ensuring that our staff are recognised for their commitment and dedication.


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Review from William T (Brother of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my brother has been outstanding.
He has been in other institutions and private care homes but here, there is a vast improvement in his overall health, calmness and general well-being.
I would not hesitate to recommend this home to anyone. If the situation arose I would
be happy to live there.

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Review from A N (Daughter-in-law of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The decor within the resident's room and corridors are in great need of updating and cleaning. There should be more interaction and activities for patients/dementia patients rather than just sitting in front of the T.V.

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Review from Zandile C (Private Carer of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Richmond Court was found to be well led by a well experienced Manager, who goes that extra mile to show appreciation to her staff. The staff were so friendly and have great support from their Manager which l found contributed to job satisfaction. She leads like Florence Nightingale. The support that
she gives her staff makes the job so exciting. Even through a difficult circumstance, staff always had a smile, thanks to the Managers support. When the workforce is happy, friendly and knowledgeable, it makes the job so easy, hence their Residents’ needs are fully met. I found staff relationships were excellent and l believe all this is down to the Manager. I found the happiest team l have ever come across. Richmond Court is the best care home l have ever come across. Having worked in care homes for over twenty years , this home caught my eye. Residents and staff are like one family, thanks to the Home Manager.

Reply from Harry Inglis, RM at Richmond Court

Zandile, thank you for your very kind words and support!


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Review from Evelyn N (Wife of Resident) assisted by family/friend published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very settled here. The staff are lovely and hardworking. No faults at all.

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Review from Robert B (Brother of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I informed the lady conducting the review with the social worker that the staff at Raby Cottage, Richmond Court were extremely good at their jobs. One of their qualities was that they treated my brother and other residents with dignity and respect.

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Review from John S (Brother of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Every time we come to visit the care home it smells terrible. I came today and had to leave because the smell is unbearable. The person I visit is always dirty ie her clothes and bed and nightwear is stained.

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Review from A T (Sister of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled very well and staff are really friendly. The room is lovely. Gives me peace of mind to know he is well looked after and safe.

Reply from Harry Inglis, RM at Richmond Court

Thank you for your kind words, The manager and her team do try there very best!


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Review from David J (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think all the staff and nurses do a very good job under what are sometimes very difficult times in a kind and understanding manner.

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Current Review Score: 9.2 (9.245)

Overview of Review Score

The Review Score of 9.2 (9.245) out of 10 for Richmond Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Richmond Court is calculated as follows: ( (64 Excellents x 5) + (13 Goods x 4) ) ÷ 77 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Richmond Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Richmond Court

What types of Care is Richmond Court registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Court provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Richmond Court have?

There are 49 Single Rooms.

What are the Facilities & Services at Richmond Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café & Phone Point in own room are some of the Facilities & Services.

How far is Richmond Court to the centre of Crook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.