Brancepeth Court Reviews (41)
Brancepeth Court has a Review Score of 9.7 (9.721) out of 10, based on 15 reviews in the last 2 years. Over all time Brancepeth Court has 41 reviews.
Review from David W (Husband of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
As a daily visitor, I find the home has a warm and welcoming environment. The carers and nurses always have a smile
A lot of effort was put in to make the home festive for the Christmas period, including the staff who entered fully into the spirit of Christmas. An excellent dinner was served up for Christmas Day and all the residents received presents from the home.
The activities staff work very hard and provide a varied selection of activities, especially in the run-up to Christmas. The kitchen staff also work hard to provide delicious, home-cooked meals and varied snacks.
I find the environment of Brancepeth has contributed to my wife's speech recovery which had previously lapsed. Now that my wife is a resident here, I'm confident her health and well-being will continue to improve.
Reply from Karen, Home Manager at Brancepeth Court
Thank you for your kind words which I have shared with the entire team! It is our privilege to care for your wife at Brancepeth Court and it's always a pleasure to see you when you visit.
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Review from Peter G (Husband of Resident) published on 23 December 2024
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5.0 out of 5
Reply from Karen, Home Manager at Brancepeth Court
Thank you, Peter, for your lovely words which I have passed on to the whole team. It was a pleasure to have your wife with us.
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Review from E W (Respite Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
The staff from cleaners, handymen, carers, cooks and domestic all have a polite and courteous manner and are always trying to assist you as best they can.
Compared to other care homes I have stayed in Brancepeth has excelled in their activities provision they really try to think outside the box at times which can be seen by the website and displays.
When it came to meal and snack times there was always a choice of homemade meals available which were delicious.
This by far has been my most comfortable care home experience I would definitely recommend Brancepeth to anyone who is looking for an exceptional care home.
Reply from Jacob Bordon, TBC at Brancepeth Court
Thank you so much for your kind words! It was truly a pleasure having you with us, and we're delighted to hear you enjoyed your time here. Please know that you're always welcome to stop by for a visit anytime.
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Review from Mark M (Resident) published on 29 October 2024
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5.0 out of 5
I've been looking for a quality care home for years and came across Brancepeth Court after coming out of hospital. Straight away, on arrival, they
Reply from Karen, Home Manager at Brancepeth Court
Thank you so much for your lovely words, I will pass the message on to the whole team - we love having you with us!
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Review from S G (Daughter of Resident) published on 23 September 2024
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Overall Experience
5.0 out of 5
They go the extra mile and try to involve all service users, the activities are always varied - keep up the good work ladies.
There is one exceptional carer who treats my mum with
I think all staff go above and beyond.
Reply from Karen, Manager at Brancepeth Court
Thank you so much for your lovely review - we truly love having your mum with us! I will pass your words on to the whole team who go above and beyond.
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Review from C J (Daughter of Resident) published on 3 September 2024
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Overall Experience
4.0 out of 5
Reply from Bethany Morrow, Care Manager at Brancepeth Court
Thank you for taking the time to leave us a review, it is lovely to hear that you find our staff team approachable and that your mam is enjoying her stay with us. We will share this review with our team.
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Review from Julie D (Daughter of Resident) published on 21 May 2024
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Overall Experience
5.0 out of 5
Myself and family are also more than happy with the care and entertainment that has helped my mam has stayed there. We have no complaints at all and are very
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Review from David H (Husband of Resident) published on 19 December 2023
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5.0 out of 5
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Review from M F (Daughter of Resident) published on 18 December 2023
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5.0 out of 5
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Review from B F (Respite Resident) published on 15 August 2023
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5.0 out of 5
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Review from A A (Son of Resident) published on 1 August 2023
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Overall Experience
5.0 out of 5
Reply from Harry Inglis, RM at Brancepeth Court
We really appreciate your kind review and that of your family's support to the care home. Wishing Mum the very best!
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Review from M A (Daughter-in-law of Resident) published on 1 August 2023
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5.0 out of 5
Reply from Harry Inglis, RM at Brancepeth Court
Michelle - there's not much we can respond to such a kind and reflective review. The home is reflective on its staff and the people who care so much to ensure we provide care with a personal touch. Thank you for all you do!
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Review from Charlotte P (Granddaughter of Resident) published on 20 July 2023
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5.0 out of 5
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Review from Joyce A (Friend of Resident) published on 9 May 2023
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5.0 out of 5
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Review from H W (Resident) published on 14 April 2023
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4.0 out of 5
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Review from Tracy C (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 31 October 2022
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5.0 out of 5
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Review from S W (Daughter of Resident) published on 26 October 2022
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4.0 out of 5
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Review from Sharon E (Daughter of Resident) published on 17 October 2022
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Overall Experience
4.0 out of 5
Reply from Harry Inglis, RM at Brancepeth Court
Thanks, Sharon for your kind review. The staff do try their utmost.
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Review from B H (Husband of Resident) published on 17 October 2022
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4.0 out of 5
Reply from Harry Inglis, RM at Brancepeth Court
Thank you for your feedback. Just for your reassurance, we staff according to dependencies. It is worth noting of late, we have struggled and have been reliant on agency use. We are currently recruiting a decorator to assist with a long-term project. Whilst we appreciate all feedback, we would always want our residents and relatives to approach us with this detail in the first instance.
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Review from Robert W (Son-in-law of Resident) published on 13 October 2022
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4.0 out of 5
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Overview of Review Score
The Review Score of 9.7 (9.721) out of 10 for Brancepeth Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.721 for Brancepeth Court is calculated as follows: ( (132 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 179 Ratings = 4.721
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brancepeth Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
