Review from D D (Wife of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

Sometimes feel it is a struggle to get any information on my husband. When I ask all I get told is he is ok. It would be nice to know how things really are. I know it's been hard the last two years, but it's been hard for me also. My heart goes out to all the staff. They don't have it easy. Maybe relatives

could be more involved.

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Review from Thomas P (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

My father has had palliative care at Brancepeth Court. The care he has received has been excellent. Staff is very informative, caring, and showing empathy during this difficult time. Communication has been excellent keeping us informed every step of the way and answering any questions we would have.

Highly recommended!

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Review from Frank S (Grandson of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience

In August 2019, my gran was placed in the entrusted care of Management and Staff.
From the initial "settling in period ", the immediate family were always kept updated and all next steps were discussed.
The layout of rooms, cleanliness of areas was impeccable and a standard to be proud of.
During

my grans stay she was treated with the utmost dignity, and could not have been cared for any better.
Visitations to the home were never an issue, and all Staff were like a family having regular chats, but being professional when required, often performing over and above.
A massive shout out goes to all Management, members of staff (especially the Senior nurses ), due to my gran slowly deteriorating and sadly passing away the nursing, empathy and sympathy shown was truly amazing
These group of people are truly unsung heroes, thank you all for everything xxx

Reply from Harry Inglis, RM at Brancepeth Court

Dear Frank,
Thank you for your kind words, these mean a lot to us all in these challenging times.

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Review from G M (Brother of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience

My brother has really settled at Rose Cottage. The staff are attentive and actively seek to get my brother involved in activities and ensure he is socialising.

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Review from S G (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience

My dad trusted me to find him a place for him that would provide end of life care and 24 hours nursing. It was not a task I found easy but on visiting Brancepeth Court, within minutes of being there I knew it was a place I would feel happy for my dad to spend the last weeks of his life. It is bright

and airy and the welcome is always warm and friendly. After talking with members of staff, I left without a doubt everything I would want for my dad was here. They were very kind to me too and showed great compassion.

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Review from Karen S (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

On the whole, we find this home good, with good staff. The only thing that could be improved greatly is the stimulation of residents, not just occasionally, but in my opinion, daily. Even one person designated to this task and especially at weekends. Those that can walk made to move etc, more children

entertaining from schools, dance schools - pet therapy or just a daily chat. I understand staffing may be a problem.

Reply from Harry Inglis, RM at Brancepeth Court

Thank you Karen for your review.
Activities in a care setting is always challenging in terms of cooperation with residents. We have recently reinvigorated our activities and hope this will make an even bigger difference to the impact it has on our residents.

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Review from Susan B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience

My Mam moved to this home two weeks ago and her family could not be happier. The care is brilliant and Mam gets plenty food and drink. She is always clean and well presented, you can tell she gets regular baths. All of the carers are very friendly and they cannot do enough for you.

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Review from Denise H (Wife of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience

All of the staff - nurses, carers, domestics, admin, laundry, kitchen, maintenance and management, were at all times pleasant, friendly and welcoming to myself and other family members when we visited.

They give excellent care to a high standard, being friendly and professional at all times. Communication

was excellent and I cannot praise the team enough.
I would not hesitate to use this care service again.
Thank you

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Review from David D (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Brancepeth Court, Willington Care Village, did a wonderful job in looking after my very elderly mother. Always patient and kind, every one of them. Above all, I think the most important thing was that they really got to know my mam and understand her. They seemed to like her and care for

her personally and she certainly liked them and trusted them. They seemed to be like this with everyone no matter how busy.

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Review from S R (Niece of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

My aunt is 99 this month and has been at Brancepeth Court for nearly 2 years when she had a chance to move nearer her friends and home village, she refused saying she "could not be cared for better." All the staff from nurses to cooks and cleaners show the utmost care and respect for my aunt and I'm

very thankful that she has such care.

Reply from Harry Inglis, RM at Brancepeth Court

Many thanks for your kind words.

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Review from Nora B (Mother of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience

The care home cannot be faulted in any way.

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Review from Irene S (Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

Very helpful and kind. Would recommend them to everyone.

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Review from S B (Grandson of Resident) assisted by family/friend published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

Thank you for looking after Nana. She is loved and well taken care of. She loves her bath and the nurses treat her with dignity and take the time to keep her comfortable. Thank you.

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Review from J L (Niece of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

The care in this home is excellent. The staff and assistants are very caring and always helpful. The support at this very difficult time is second to none. My Aunt is treated with dignity and loving care. Thank you all.

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Review from Norman C (Brother of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience

My brother has been well cared for in Brancepeth Court over the past 6 weeks.

Reply from Harry Inglis, RM at Brancepeth Court

Thank you for your kind review. Sandra & Co do their best.

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Review from David L (Son of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for the care my mother receives. She is happy and contented, secure and treated with dignity. She eats well there and enjoys the food. The staff are wonderful to her and she thinks the world of them all. I thank ALL staff there who do an excellent job.

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Review from David H (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

Clean, the staff are very helpful and the food is good.

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Review from P H (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience

From the first day I visited the home to find out if it would be suitable for my mum, the staff were helpful and very welcoming.
Now mum is a resident it is proved to have a very homely feel and it's like having an extended family.

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Review from Linda L (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

All the staff were friendly, excellent, respectful. Nothing was too much trouble and greeted by everyone I passed coming in. Felt very happy that dad was there because everyone was so good to him and the family. Would recommend it to anyone.

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Review from Michael O (Friend of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

My wife and I are very pleased with the care and attention afforded to our dear friend. The staff are always very attentive and listen carefully to her to establish her needs.
They are extremely accommodating and pleasant with visitors.
The facilities are always clean, tidy and there is an air of

freshness about the facilities which is most welcome in such a setting.
Our congratulations go to all involved in setting up and maintaining his well-run facility.

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