Brockwell Court Care Home

9 Cobden Street, Consett DH8 6AH
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9.2 36 Reviews
  • Brockwell Court Care Home, Consett
Brockwell Court Care Home is located in the centre of Consett, Durham, and is ideal for getting around easily.

The home is very relaxing with bright, airy spaces throughout. Outdoors, the home has a landscaped garden which offers peace and quiet for residents to enjoy away from the hustle and bustle.

Brockwell Court offers a variety of care dependent on the individual needs of the residents - care plans are personalised to each person. Residential care, nursing care and respite care are all available at Brockwell Court.

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Care Provided by Brockwell Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Becca Boyle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brockwell Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Brockwell Court Care Home Reviews (36)

Total of 36, showing 21-36
9.2

Brockwell Court Care Home has a Review Score of 9.2 (9.154) out of 10, based on 8 reviews in the last 2 years. Over all time Brockwell Court Care Home has 36 reviews.

Overall Experience

  • 28
  • 6
  • 2
  • 0
  • 0

Date Published

36
0
5
8
28

Review from William G (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for a second time for respite care after a previous stay around 18 months ago. Since his previous stay, the home has had a lot of work done to the décor and also introduced a new menu which my father loved. During these difficult times with COVID the home and in particular, the
manager couldn't have done anymore to reassure us and make his stay more comfortable. The service we received and the communication was second to none. Thank you very much to all of the staff for everything you have done for us.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you, William, for your comments about your recent experience at Brockwell Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from Lee J (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to an unexpected change in circumstances, my mother has had to give up her home and be cared for at Brockwell Court. My mother was often frightened living on her own, and due to work and family pressures, we could not always be there for her. My mother used to work in a residential unit and has
always said she would not be happy to move into one. The staff and management at Brockwell have been superb. They have taken the time and care to get to know my mother and her worries and concerns. Every time I call, they happy to tell me how my mam is, but always tell me something more they have learned or that she has been doing. For the first time in a long time now my mother tells me she feels safe, and I can see from her improving general health she is being very well cared for. I did initially feel nervous about my mam being cared for by someone else, however, staff have taken so much time to get to know my mother and our family. I now know she has better care than I had time to provide for her.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you, Lee, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Brockwell Court Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.


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Review from Steve D (Son of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 88-year-old mother went into Brockwell Court for a 2 1/2 month period of respite care and has nothing but praise for the home itself and its staff. This was our mother’s first experience of being in care and she initially was very apprehensive, however, settled very quickly. All her needs were
catered for which allowed her to regain her strength enough so to allow her to return to her own home. The staff were always pleasant and helpful to our mother with nothing being too much trouble. This was also evident when, because of Covid restrictions, contact with our mother could only be by telephone which was always facilitated by the staff without any issues. Our mother, even for her age, has a very good appetite and her views of the food she was provided are that it was always very good, wholesome food. All in all, a very positive experience for our mother and she couldn’t recommend Brockwell Court highly enough.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you for letting us know how we are doing at Brockwell Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Prudence W (Respite Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed here for respite over two months; I can not fault the home. I have enjoyed my stay, and all staff from carers, cleaners, laundry and activities have been excellent. The room is great and very clean, the food has been excellent, there is nothing negative I can possibly say.

Reply from Kristen Fitzgerald, Marketing Assistant at Brockwell Court Care Home

Thank you, Prudence, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and hope to see you again soon. Take care.


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Review from J P (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is a grade one. Care is a grade one. No problems all round.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.


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Review from B W (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind, no complaints.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Have a fantastic day.


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Review from Irene K (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at this home was excellent. It did a lot for me to get back to better health.

Reply from Olivia Shields, Marketing Assistant at Brockwell Court Care Home

Thank you, Irene, for your comments about your recent experience at Brockwell Court Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a wonderful day.


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Review from Nicola R (Respite Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eventful stay.
Lovely food. Most of the staff are wonderful.
Some staff go out of their way for you.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, Nicola, for letting us know how we are doing at Brockwell Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Norman L (Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff great. Building needs maintenance.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, Norman, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Brian L (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Brockwell for a number of years. She was well cared for by the staff and the food was good. I am very grateful for all the hard work and dedication from the staff and manager.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, Brian, for letting us know how we are doing at Brockwell Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from G D (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care given to my mother. Everyone from OTs, nurses, carers, cleaners and kitchen staff were helpful and made her stay a happy one. I will always be very grateful to everyone. She went into the care home nervous and frightened, everyone helped her feel at home. Thank you.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you for your comments about your recent experience at Brockwell Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from K D (Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been transferred here for rehab and physio, I have been very impressed with the staff and care given to me including the physio for the short stay of my visit. May I say again that all members of staff are excellent. Can't do enough for you.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Brockwell Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Stuart N (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was assigned a respite care place at Brockwell Court following repeated visits to A&E caused by falls at home. She was well looked after by the staff and did benefit to some extent form the regular physiotherapy care at her disposal.
A generally successful and well-received opportunity for
respite care.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, Stuart, for your feedback and for taking the time to share your experience at Brockwell Court Care Home. We are pleased you felt your Mother received great care and hope that her time at Brockewll Court did see some friendships flourish, especially with the care team.


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Review from Anne Hazel U (Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very caring and thoughtful staff and I cannot have wished for better. I am 90 years old.

Reply from Ronnie Cavanagh, Marketing at Brockwell Court Care Home

Thank you, Anne, for sharing your experience of Brockwell Court Care Home. We are pleased to hear that it has been so positive and appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from David F (Son of Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made most welcome and comfortable at Brockwell Court, many thanks to the wonderful staff. It was very easy for her to become accustomed to the environment with excellent facilities and surroundings.

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Review from G D (Husband of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was moved from another care home at the end of November 2016 to Brockwell Court and so far I have found the staff to be very helpful and caring towards my her, myself and my family when we have visited her. I would like to thank them for all their help so far in making my wife very comfortable
in her first few months.

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Current Review Score: 9.2 (9.154)

Overview of Review Score

The Review Score of 9.2 (9.154) out of 10 for Brockwell Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Brockwell Court Care Home is calculated as follows: ( (79 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Brockwell Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 8 Positive Reviews ÷ 15 = 0.533

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Becca

Becca Boyle

Job Title: Home Manager at Brockwell Court Care Home, Consett

Joined: 2010

Becca is a determined and diligent individual who has been working in care for over 10 years. She began her career as a bank care assistant and has since progressed from Senior Carer to Deputy Manager to now Home Manager. She is proud of the team she is a part of. As a Home Manager, Becca enjoys the variety of no two days being the same. She loves being part of a team and supporting them to deliver the highest standard of care within the home. Becca is a proud mum of two and loves spending time exploring the outdoors with them as well as supporting their hobbies in cricket and horse riding. She believes that if you have enough dedication and resilience, you can achieve anything.


“The people I care for are at the heart of every decision I make. This after all is their home.”