Crosshill Nursing Home Reviews (3)
Crosshill Nursing Home has a Review Score of 8.8 (8.750) out of 10, based on 3 reviews in the last 2 years. Over all time Crosshill Nursing Home has 3 reviews.
Review from Heather R (Regular Volunteer) published on 20 June 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rayson Homes, Nurse Director at Crosshill Nursing Home
Thank you so much - our residents love seeing you during your regular visits.
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Review from E C (Daughter of Resident) published on 18 June 2024
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Overall Experience
5.0 out of 5
Thank you.
Reply from Maria & the team, Nurse Director at Crosshill Nursing Home
So pleased we could help. Thank you for your lovely feedback
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Review from Deborah L (Daughter-in-law of Resident) published on 18 June 2024
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Overall Experience
5.0 out of 5
She was very happy and felt loved, and valued and spoke very highly of all the staff.
The environment was very homely with a lovely selection of meals, and different areas to sit depending on whether
The calendar of activities was stimulating and accessible for all. My mother-in-law attended church regularly before she went into Crosshills so she especially looked forward to the services held in the home.
We were always made welcome at Crosshills and the communication from the staff and management was excellent. They supported us through the very difficult days leading up to my mother-in-law's death and in the following weeks.
As a family, we could not have asked for a nicer place or more caring staff, if you are looking for somewhere for your loved one, short or long-term, look no further than Crosshills, it is the best.
Reply from Maria & the team, Nurse Director at Crosshill Nursing Home
It was a privilege to be able to care for your mother-in-law. Thank you so much for your lovely review.
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Overview of Review Score
The Review Score of 8.8 (8.750) out of 10 for Crosshill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Crosshill Nursing Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.75 Points relating to the number of positive Reviews for Crosshill Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
