Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 181-200
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
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Date Published

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Review from Steven P (Son of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is amazing, a real home from home. The manager does a wonderful job, the girls are all kind and show love to my family, nothing is ever to much trouble.
The care at Defoe Court is outstanding. All the team are amazing, the home never smells and it is always clean. The music playing around
the home is a lovely touch.

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Review from Judith Y (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived at Defoe Court for over four years, I visit every day. The changes the home has gone through have gone from strength to strength. The home is always so clean. My father is always singing and dancing with the girls. My dad is my only parent I have, to know he is being looked after
with so much compassion and dignified care makes me so happy. I cannot shout about Defoe Court enough and always recommend the home to my friends.

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Review from L M (Daughter of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is full of genuinely caring staff. My Mam died with deteriorating health and needed 24-hour care and she got more than that as everyone made her feel like she was part of a bigger family.
When I visited Mam, we were also made to feel like we were just popping "home". The staff could
not have done more to make me feel welcome from a cup of tea to a shoulder to cry on. Sadly my Mam passed away in June, but the staff made the end time of her life peaceful and supported all the family with great dignity and compassion. Which has allowed us all peace in the knowledge that Mam had spent her last days around those that genuinely cared. Far beyond a job title, just love!

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Review from Arnold A (Friend of Resident) published on 15 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home with my wife. I was extremely impressed with the home. Music playing, it smelt clean and fresh. Most importantly, the care was outstanding. The staff are always smiling and friendly. All the team do really care.

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Review from Mary W (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother attended Defore Court she has first class care and medical attention. She was treated with respect and dignity at all times. All her basic needs were met, she was clean and served well-cooked food. Most of the staff go the extra mile.

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Review from Nicola P (Granddaughter of Resident) published on 24 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am privileged to work for a CQC 'Outstanding' rated care home and therefore my expectations of care homes are high. I was pleasantly surprised at Defoe Court Care home, they provided my Nanna with excellent care in the time that she was with them and not only that but welcomed my non-resident Grandfather
into the community allowing him to join in activities with my late Nanna.


Nothing was too much trouble for the staff from Nurse to Kitchen staff and all in between, and they were exceptionally kind and accommodating during the final days of my Nannas life.


I would highly recommend this care home.


Thank you to all of the staff at Defoe Court, you should be very proud of the difference you are making to people's lives.


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Review from Lynn L (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was well looked after medically. She was also treated with dignity and love. Staff also thought about the feelings of family members. Defoe Court Care Home was not just a nursing home, IT WAS MAM'S HOME. My family would like to thank all staff at Defoe Court Care Home and we would recommend Defoe
Court Care Home to anyone needing care in later life.

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Review from Sandra V (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and devotion given to my mam while in care at Defoe Court Care Home for five months up to her sad passing on 8th January were amazing. Everyone from the cleaners up to the management helped in any way they could. Always a very warm welcome someone to chat to and on my mams passing a shoulder
to cry on. If you are looking for a care home for your loved one. Rest assured Defoe Court Care Home will do their absolute best. A big thank you to the manager and all her staff.

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Review from Hannah H (Granddaughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court Care Home has been fantastic these last few weeks helping settle my grandad. The staff can't do enough, there is always someone checking in and making sure he's alright. My grandad is very happy in here and they are doing their best to reduce his pain and also reassure us as his family.
My grandad's appetite has decreased and the catering staff have taken this into account and provided him with his favourite sweet treats. Thank you, staff, at Defoe Court Care Home for taking such good care of my grandad.

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Review from Judith P (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father died at Defoe Court in January 2017. He was 95 years old and had been in Defoe for 3 and a half years.
For the last month of his life, he was very frail and poorly, it was an extremely difficult time for us. I can't express how much the manager, staff, cleaners, kitchen staff, just everyone
helped made this experience more bearable for us. They were kind, compassionate and caring. They treated my father with great respect and gentleness. They became an extended family to us during that time and without their support, we would have struggled. Defoe Court has the most wonderful manager and staff. Thank you.

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Review from Jill R (Granddaughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team delivered superb care to my Grandad. In his final days they made us feel like he was more than just a resident and the manager spoke at his funeral.


Her and her staff were like extended family and I can't thank them enough for all their support.


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Review from Roy K (Partner of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home in Newton Aycliffe.
Caring staff with a first-class manager.

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Review from Keith V (Son-in-law of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, during the last 9 years, I have been involved with care homes. This is due to the illness of my inlaws and Aunty. This is the fourth home we have had relatives in and the first time we can drive home relaxed and happy. I cannot express how good the care is at Defoe Court. The warmth they
show is heartwarming and it reminds me of the feeling I got as a child waking up on Christmas morning. They have made my relatives feel special which the elderly should feel like. I would like to thank the manager and all the staff of Defoe Court for the kindness and care they have shown. I honestly have never met kinder, warmer, professional people ever. Thank you.

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Review from Kerry S (Granddaughter of Resident) published on 25 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad was recently in Defoe Court Care Home as he was unable to manage at home alone any longer. From day one the staff were amazing with him, he wasn't the easiest man to look after. Not once did this annoy the carers. Instead, they did everything they could to make it feel like home for him
and they never once pushed him to do anything he did not feel comfortable with. Sadly my granddad passed away in the home just over a week ago, the staff treated him with as much dignity and respect in death as they had done when he was alive. He was very fond of them and always said how kind, caring and considerate they were. The day my granddad died the staff could not do enough for the family. The manager brought us hot drinks and sandwiches to make sure we all ate and they let us spend time with him alone in his room to say our goodbyes. We cannot thank them all enough for everything they have done for him and for us. This really is a wonderful care home full of lovely staff.

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Review from Cheryl S (Granddaughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good, caring, friendly and helpful. This is the 3rd care home I've tried and it has been very good so far. The food is nice and they have regular activities on.

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Review from Alison H (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in care as a residential client for 6 years, a year ago she was transferred to Defoe Court Care Home and from her transfer date to now I have experienced and observed a care home that really does care. The care manager and all the team have the utmost support, respect and dignity far
outstanding my expectations. They always engage with the needs of my mum and have more patience and understanding than they will ever be given credit for. I visit three days a week and on my exit, I leave smiling. A fantastic home!!

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Review from Kennith D (Husband of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the beginning, resident was awkward and difficult to deal with. As the resident has settled, I am now very happy with the care and carers. Yesterday for our 61st wedding anniversary, the staff had my wife bathed, hair done and ready to take out. Everyone concerned went over and above the care expected.
We are now pleased with care and would recommend this home to others.

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Review from Margaret T (Daughter-in-law of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father in Law got taken into hospital and since he came home his care has been second to none. Staff keep us updated on everything and encourage him in feeding and his fluid intake. Management have got him everything to make him safe and comfortable.

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Review from Eileen R (Friend of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always receive the greatest welcome when I come to visit.
Everyone, in my opinion, are fantastic people, very helpful day or night. As I have been a carer "you need to be very patient and pleasant" which everyone I have met here has been. I would recommend Defoe Court with pride, it's a home from
home.

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Review from Ray R (Son of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is always of the best quality. Meals seem to be well varied in type and well presented. The staff are always friendly and professional in their dealing with clients and visitors. They always have time and talk to reassure clients and their family when problems arise.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.