Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 201-220
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
  • 20
  • 2
  • 0
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Date Published

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170

Review from Bev M (Niece of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a resident at Defoe and has been for two years. I can say from the bottom of my heart that my aunt is loved and cared for with compassion, dignity respect and kindness. The home and the care it provides is outstanding. From the minute I walk in and see the lovely garden and hear the music
I am instantly relaxed and know I'm in a very warm and friendly environment.

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Review from Doris M (Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Defoe Court. I just love everything about it. The staff and manager are just out of this world all the gardens have never looked so good. I haven't seen my sister in two years, the manager is making arrangments that so we can be together. I am very grateful.

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Review from Kevin H (Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke in January 2015 I found myself not being able to cope at home. After taking some respite at Defoe Court I have regained some self-worth and pride in myself and the staff can't do enough to help you. I am now feeling better physically and mentally and once again leading a healthy
lifestyle.

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Review from Maureen S (Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is my home and the staff are my family. I am cared for well with kindness compassion. The home is beautiful, it's activities are good and I enjoy going out. The food is very good, my bedroom is decorated to my taste and I have all my pictures on the wall. Defoe Court is my home and I love
it.

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Review from Brian K (Husband of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife passed away while in Defoe Court. She was looked after with care and compassion. I continue to visit the home to see the staff, residents and relatives. I am welcomed with open arms each visit. The home is beautiful and the gardens are looking fantastic. This home is my family, I look forward
to visiting.
I am treated with kindness and everyone is always wanting to talk. No one is ever too busy to spend time with me. Even the manager continues to make time for a kiss and a cuddle.

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Review from Emma T (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say they are so good with my dad, caring, friendly, they have all helped him to recover well after his stroke. I couldn't of done it without them. Defoe Court is so warm and friendly to everyone in there and the place is always so clean and tidy no matter when I visit. He has everything
he needs and nothing is too much.

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Review from Judith (Daughter of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was looking for a nursing home that could give mam paliative care and "TLC". I had no previous experience of Defoe Court but on arriving to look around I felt it was welcoming, bright, clean and "did not smell". Mam was discharged from hospital to Defoe Court and received excellent care for the short
time she was there. Everyone treated her with kindness and respect and helped us the family through a very difficult time. Thank you.

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Review from Alana (Granddaughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is a very welcoming home. Staff are always happy to help. Staff show compassion and empathy. Staff always seem happy and are approachable regarding any concerns or issues. My gran is given a dignified person centred care. Home is always clean and tidy. Staff are always happy to help the
other residents not just my gran.

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Review from Karen T (Daughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after really well at Defoe Court, the staff were friendly, caring and treated my mother with the respect she deserved. The home itself was clean and had a welcoming atmosphere, her room was kept clean and she was extremely comfortable. At all times she was treated with dignity and
respect and I would have no problem recommending the home to anyone thinking of using this facility.

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Review from Rosie H (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident in the above care home. He is a quiet, shy man who is reluctant to leave his room and socialise. He is becoming increasingly more dependant on the carers for his personal care. The newly appointed manager is ensuring that dad's needs are met with compassion and dignity. She is
always willing to listen to our concerns and act upon them. Along with her lovely team of carers, both male and female they try to make dads stay a home from home.

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Review from Debbie T (Granddaughter of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff offered the kindest of care not only to my gran but to my family as well.
My gran had undiagnosed dementia but that didn't stop staff putting any limitations on what she should or shouldn't do ... always encouraging her to remain independent and the lovely individual she was. Staff showed dignified
care in all they they did. The home was always a delight to come into, I was always greeted with a smile and asked if there was anything I need. My gran was in safe and friendly hands in the short time she spent there.

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Review from Norma M (Daughter of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam and dad are both in Defoe Court. My dad was the first to enter the home and mam 2 years later. From day one they were welcomed, made to feel safe and secure. They are both happy and have their own rooms which they requested, eat their meals together and attend social functions frequently. The
staff are 1st class, they treat my parents with kindness, patience and dignity at all times, some of them go over and above their usual duties. They work as team, the nurses, cleaners, entertainment staff and cooks. When I visit they all greet me by my first name which again makes me feel welcome. The food is excellent and they always cook extra for example Birthday cakes and food with themes such as Easter or Christmas. I will always remember my mam saying to her great grandson two days after entering the home " how do you like my new home" that statement help me know she had settled.

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Review from Kathryn S (Daughter of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking around the area we decided on Defoe Court for respite care for both my mam and dad. The quality of accommodation, care and nursing care, food and ethos of Defoe Court is excellent. My parents decided to stay as permanent residents. Unfortunately my dad illness progressed and he passed
away earlier this month. The care and support our whole family have received during this difficult time has been exceptional.

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Review from K M (Daughter of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went into Defoe Court for respite which became long term due to their high level of nursing needs. Dad had Parkinson's Disease in the advances stages and unfortunately passed away in March. The care staff and nursing staff along with catering and domestic staff provided a high level
and devoted standard of care. My dad was nursed with care, respect and dignity before, during and following his passing. During this stressful time my mother who was in the room next door was cared for with respect and dignity. We were provided with privacy as a family but the staff were always at hand offering genuine care and support to us both mentally and physically as a family. The staff continue to care for my mother meeting her needs (she has COPD) and attend to her needs and requirements. Staff keep the family informed of any changes and I know I am leaving her confidently in the kind, caring and trained hands of professionals.

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Review from Heather F (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was told mum had to go into a care home it completely broke me and scared the life out of me after hearing and seeing all these horrible things that go on in homes with the elderly. But I have to say Defoe Court is one big happy family. The staff are second to none, they always have a smile for
you and a Hello! They look after my mum with the utmost care, they treat her like a human being, giving her cuddles and talking to her when she feels low. Defoe Court always keep me informed of what's going on, and this is a fab service, these people take time to do this. My mum is a very independent woman, even though she's 93, and I never thought she would settle, but thanks to all the staff at Defoe Court she has. All the staff are very kind and do a brilliant job. I would recommend this nursing home 110% to everyone. Thank you Defoe for caring and looking after my mum.

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Review from Judith D (Friend of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've visited our friend every week since he came to the home, we can only speak well of everyone concerned. He gets excellent care and along with the staff I have been made most welcome. Always a friendly smile with a cup of coffee and cake. We always say to people what a good home and recommend it.

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Review from Ann W (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is our first experience of Care Homes. Can honestly say that from our original meeting we have been treated with dignity and kindness throughout. The staff are all wonderful and treat mum like their own family. They go out on their way to accommodate all mum's wishes and always answer our questions
honestly. We feel safe in the knowledge that mum is being well cared for and is happy in her new home.

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Review from Ann C (Wife of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say as I find, when my husband came into the home he was very ill. I have found the staff very caring towards him. He is well looked after with excellent care. The food in the home is excellent also a good variety. The entertainment is also very good.

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Review from Leslea P (Granddaughter of Resident) published on 11 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Huge thank you to all the staff who cared for my Grandmother until her recent death. She was only there a short time but my family tell me she had the best care and you were so kind. So lovely when you live so far away and can't be there to know that she was well looked after and so were they as visitors.
Thank you!

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Review from N Y (Father of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our daughter has been in Defoe Court for the last three years, needing twenty four hour care. The details provided below apply to the whole time she has been in the care home.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.