Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 21-40
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
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Date Published

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Review from Denise C (Niece of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Client very pleased. Excellent, very caring staff. Nothing too much trouble. Food wide-ranging and excellent quality. Home generally very pleasant and clean. Great care and compassion.

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Review from Stuart D (Husband of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home pleasant. Staff provided care.
Help when needed, I could not fault the system.

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Review from Adam T (Friend of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been placed into Defoe Court and to say the least, the transition was faultless. The staff have been outstanding and nothing was too much. Very clean and organised. Big thumbs up from me.

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Review from Tracy H (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Defoe Court Care Home enough. Every member of staff from housekeeping to the carers are absolutely fantastic. Our family are 100% assured he is in a caring, loving environment where all his needs are met and that knowledge is worth it's weight in gold. A massive thank you to all staff
whose care made the transition from our loved on leaving their home to settling into his new home here as painless and easy as possible.

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Review from J W (Friend of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very friendly and welcoming.
Care home always smelt clean and clean in appearance.
All care needs were met and staff were very helpful and comforting towards the resident. Nothing was a bother when asked for help.

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Review from Michael H (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service, good care.
Super Christmas.
Smashing time.
Lovely staff.
Brilliant!

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Review from L A (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for the care that they give my little gran. It was the hardest decision to move her into a care home but she is the happiest I've seen in a long time. She has made some great friends.

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Review from B A (Friend of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Defoe Court Care Home. The staff go above and beyond and nothing is to much trouble. Whenever I come to visit my friend he always looks clean and tidy and appears happy. There are lots of activities that go on within the home I know my friend looks forward to these and really enjoys
the company of others. When I come to visit he always informs me of what he has been up to. We, as family and friends, are always invited in to join in with activities. Another thing my friend always speaks about is the food, since moving to Defoe Court he has gained weight and is looking healthier. My friend's room is always clean and tidy as well as the communal areas. When I go to visit my friend I have to walk past the manager's office, they are very friendly and always make time to talk to me.

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Review from Stephanie R (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is brilliant. It’s not a staff to service user it’s more like extended family. Friendly, helpful and very caring, can not fault them at all. Giving my gran the best care she deserves and living her best life of what’s remaining, sadly, but it's making her happy and she is loving life!

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Review from Lucy T (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is currently a resident at Defoe Court Care Home, after transferring her from another local care home due to the lack of care and compassion. For the short time that my grandma has been in this home, the personal-centred care shown towards her and our family has been above and beyond. Nothing
is ever too much to ask and all of the staff are approachable and willing to help where they can. I have seen a new side to my grandma where she is engaging in activities, days out in the minibus, making friendships with other residents and staff. She is enjoying the meal times where she gets to socialise in the dining room. When we visit there is always a big smile on her face and she has a lot to say about the care she receives. My grandma has said Defoe Court feels like her home and as a family this makes us feel above the world that she feels happy and safe in the care of the staff at Defoe Court.

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Review from K S (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Defoe Court Care Home to anyone needing care. The staff are very friendly and cannot do enough for their residents. The home is well run and even management are friendly and caring. The care is excellent and I cannot rate them highly enough. Keep up the good work!

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Review from Jaime A (Granddaughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time came for our beloved nana to be cared for outside of the home she had lived in for over 70 years, we were all worried about the impact the transition would have on her well-being.
From the initial visit, we all felt the warmth and compassion from the team at Defoe Court from the moment
we crossed the threshold. The staff treated our little nana with such respect and dignity from the outset that our fears quickly dissipated. Far from losing her independence, with the support of the team at Defoe Nana regained it. To see that little spark return to her eyes and the smile come back to her face has been priceless.
The difference, we’ve found, is in the detail. You see, for all she’s only been there a few months, the staff have taken the time to pay attention to the details of her life. They truly listen to her and understand who she is as a person, what makes her tick and help her to be a new version of the confident woman she once was.

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Review from N M (Friend of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are all friendly. The food could be better.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Defoe Court Care Home

Thank you for taking the time to complete a review. At Defoe Court, we value residents' and relatives' feedback as this helps us continuously grow. During each meal, we ask our resident if they are enjoying their meal and make any changes required. We have an express menu that residents can choose from if the main menu is not to their liking that day. We ask for regular feedback via feedback forms that staff support residents to complete after meals, so our chefs can make any changes required to improve the menu. If you have any concerns please do not hesitate to speak to any of our colleagues who will be happy to help. Thank you.


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Review from A A (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and wonderful care home.

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Review from Susan W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into Defoe Court in August this year, we had heard good things about Defoe so we were quite happy when we walked in, everyone was very friendly and made my mam feel comfortable and safe in her room. As the months have gone on, Mam has been unwell several times and the nursing staff have
been on the ball with her care. Mam is always clean and tidy and the carers always have time to stop and talk to you and answer any questions we have. The food is always different and served up nicely, Mam really enjoys her meals here. My dad, who visits everyday, is also looked after and made to feel very welcome.

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Review from John H (Husband of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the carers are friendly, pleasant and very helpful. My family would agree with me.

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Review from Nigel C (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good. Well cared for.

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Review from Fiona D (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum hasn't been in care for long but it is clear how well run Defoe Court is. The staff are amazing - attentive, very friendly and treat all residents with respect and dignity. They have made a very difficult time much easier! We as family feel at ease now. The home is very accommodating to us; we
can visit anytime - even mealtimes. The activities are varied and a lot of effort is made to make the environment fun. It is an extremely clean and pleasant environment too. Mum enjoys the varied food offered.

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Review from Linda S (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Defoe Court Care Home to anyone who needed excellent care. I absolutely love the staff, even if they are having a tough day they are welcoming, happy, courteous and you can have a laugh with them, they have become my friends.

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Review from Robert S (Son-in-law of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and treat them all as good friends, the service they provide is ten out of ten. The home in general is very clean and always tidy. If this was a hotel, I would give it six stars not five. Everybody pulls together as one, they're just one big happy family.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.