Review from S C (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

The staff look after my mam like she is part of their family, she is treated with dignity and respect at all times. My mam is happy at Defoe Court. My mam's health needs are maintained to a very high standard and nothing is a problem for staff.

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Review from Edward W (Brother of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

Can't thank the home and staff enough. What they do is above and beyond.

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Review from T M (Respite Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience

Found the staff to be very friendly, pleasant, kind and efficient. Pleasant to help in any way possible and very patient when necessary.

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Review from Dave B (Grandson of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience

Why a lovely caring warm place with the best staff I have ever experienced.
The genuine love for my gran that was shown by them was overwhelming.
Nothing is too much trouble for them. If anyone has preconceived ideas about care homes (I did) then don’t worry. This is a place that is very much recommended.

Thank you, staff.

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Review from S A (Resident) assisted by family/friend published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

The care here is excellent. All of the staff are always willing to help, nothing is too much trouble. Since the very beginning of February, they have gone out of their way to make me feel comfortable and at home. While I have been ill this last week I have had constant loving care. I can not find fault

apart from the occasional problems with food and my bathroom.

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Review from C M (Friend of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience

Very good, the staff are helpful. Clean and tidy.

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Review from Peter H (Son of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience

Dad has been living in Defoe Court for ten months now and is very happy. The staff at Defoe are fantastic. We have got to know the staff well, each one of them goes above and beyond to ensure the residents are well looked after. Dad enjoys his meals at Defoe and there is always a good selection to choose

from. The tea trolley comes around morning and afternoon which Dad enjoys having a cuppa and a cake. His medical needs are managed well by the nursing staff and I can relax knowing they ensure this medication is taken at the correct time. Whenever he has needed medical interactions, wherever possible the staff have arranged for this within the care home. Dad has had many trips out in their minibus visiting various garden centres, the seaside and museums. There are always activities happening within the home to get involved in. We enjoy taking part in bingo on Friday and sometimes win chocolate which his grandson helps to devour. I know that Dad is safe, well cared for and happy in Defoe Court.

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Review from I G (Power of Attorney of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience

I would like to express my sincere and grateful thanks to all the staff at Defoe Court Care Home for their continued care and support of the resident. Following a rather difficult and unpleasant stay for him at the hospital, he has made an amazing recovery upon his return to Defoe Court Care Home. Despite

his limited movement and medical condition, he remains very happy and content in his care home. Thank you!

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Review from Carol C (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience

I have nothing but praise for the home and can not find fault. The home is immaculately clean and looked after. The care my mother has received since she moved in in February has been wonderful. All of the staff and management are very caring and kind and go out of their way to make my mother feel at

home and comfortable and are very supportive of the family. No one is ever too busy to answer a query.

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Review from A S (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience

All the staff who cared for my mother-in-law even just for a few weeks showed great compassion, kindness and patience throughout the day and night. The room was always clean and tidy as was the care home in general. Most importantly my mother-in-law felt safe and cared for at all times which was extremely

important to us. We were also made to feel welcome. I wholeheartedly recommend Defoe Court.

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Review from Emma W (Granddaughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience

My family made the difficult decision to put my grandma into a care home and from my first point of contact with this care home I was very impressed. The care my grandma has received is second to none. The staff are very passionate and caring. The staff have bent over backwards and nothing has been

too much trouble. Outstanding staff! Outstanding care! The home is very clean and comfortable.

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Review from Beverley M (Daughter of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience

I am very impressed with this care home. My mam moved here in January 2023 and despite it being a difficult time for us as a family, the care staff were amazing! The staff have gone over and above to make sure my mam is settled and comfortable. The care home itself is clean and tidy and the activities

on offer are great! Lovely staff! Very impressed!

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Review from Stephen F (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience

Fantastic care. Both the care to my mother and father-in-law was excellent. The staff amazing, in particular a member of staff off night shift and all the staff showed us so much kindness.

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Review from Karen R (Daughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience

From our very first visit, you welcomed Mum and took the whole family into your care! We felt included and respected. At the most difficult time for us, every member of staff helped us to make and appreciate some very special memories with Mum, which we could not have done without you. Thank you so

much.

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Review from Danny G (Friend of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience

Our friend's dignity was preserved throughout, and she was given excellent care right up to the moment she died, in my opinion, the staff went beyond the call of duty, they were excellent! Even though we were not family, they made sure we were looked after and cared for too, especially on the afternoon

that she died, the two staff who came into her room were marvellous. We could not praise the staff and this care home enough for what they did for our friend!

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Review from Sharon F (Daughter-in-law of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff looked after not only my dying father but also my mother-in-law. Both were looked after with the greatest of care as well as my family. The whole team were excellent. One staff member from the night shift, in particular, was so caring towards my father and mother-in-law. I cannot thank them enough

for what they did for them both.

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Review from John R (Husband of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to Defoe Court Care Home for palliative care and was unconscious throughout her stay, showing no response at all. Despite this, the staff were so friendly towards her, assuming that she would still be able to hear. They were also most supportive to us, allowing us unlimited visiting

and catering for us in such difficult times until she eventually passed away. All the staff should be fully commended.

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Review from Kendra D (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

The palliative care Mum received at Defoe Court was exceptional. Nothing was too much trouble for the carers and nurses looking after her. Everyone was extremely friendly and attentive at all times, even after the very long shifts they did either daytime or through the night. I would recommend Defoe

Court to anyone whose loved ones require end-of-life care. Mum's last days, although difficult, were made easier for us by the staff.

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Review from Carol F (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

Kind and friendly staff and very caring. Everyone seems to go out of their way for the residents and always appear happy in their work. Great food, regular drinks and snacks.

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Review from S W (Son-in-law of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful staff and rooms are tidy/clean and very homely feel to the home.

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Defoe Court Care Home

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