Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 61-80
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
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Date Published

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170

Review from Linda L (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled really well at Defoe Court Care Home. The staff have made this easy with their friendly manner. Nothing is too much trouble for them and Mum is always praising them. Thank you all so much.

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Review from Joanne W (Daughter of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One word, fantastic! As a family, we can't thank the staff at Defoe Court enough. The care and compassion my mam has received are amazing. The staff also extend the same care and compassion to us as a family. Nothing is too much trouble. Mam and the family have always been treated with respect and dignity.
The whole team at Defoe Court should be recognised for their care and commitment to each resident and their families, witnessed every day!

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Review from Marie B (Sister of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my brother regularly and find the staff and the home to be very clean, well maintained and welcoming.

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Review from Theresa T (Wife of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is built with a big heart, and it is the staff to thank for this. Their care is exemplary when fully staffed, and work so hard together when not. A very warm and caring attitude towards residents and their families, and I would like them to know how much they are appreciated by us all.
Thank you.

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Review from R F (Son-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I've visited my mother-in-law, I have been highly impressed by the warm welcome, professional and at the same time informed approach from every staff member. They really show a fantastic caring approach, not only to the residents but also to the families.

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Review from A S (Granddaughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came into the home for respite care. Staff were amazing and welcomed my grandad and family to the home, the room he was in was lovely and we were allowed to rearrange the bed to where he could see out the window and watch the birds. My grandad didn't want to leave when we came to pick him
up, he said the meals were lovely and that he attended the dining room and chatted with two other gentlemen. He has stated since being back home that he wants to come back to the home.

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Review from Maureen B (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care given to Mam has been exceptional and as she has improved, all the staff have taken time to chat with her and not rush away when they have done what was needed. The food looks wonderful and the chef also takes time to find out what Mam likes and makes sure her food is cut up small.
Mam is very happy to be there and says she is well looked after so I am content to know she is in such good hands. Thank you all very much.

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Review from L W (Sister-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the friendly staff. My brother-in-law seems very relaxed and happy here.

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Review from Brenda B (Sister-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good, caring home. The staff are very pleasant and so helpful and welcoming. The resident is very happy here and well looked after.

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Review from C A (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! The care my dad has received from the moment he arrived at Defoe Court Care Home has been exceptional. All of the staff have made my dad feel very welcome, safe and cared for. He has settled very well and is doing well thanks to all the staff. The home is always clean and the chef ensures
that all meals are tasty and nutritious.

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Review from Samantha W (Granddaughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a daunting time when your loved one has to leave their home, even if it is temporary. The staff at Defoe Court Care Home have made my grandma and my family feel confident and reassured that my grandma is in very capable and very caring hands. Nothing is a problem and the whole atmosphere is bright
and cheerful. I honestly can't speak highly enough of the support that we have received as a family overall. My grandma has never entertained the idea of a nursing home but at present she is singing the home's praises and that brings me so much comfort. Please keep doing what you're doing as it works and thank you for everything you do.

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Review from Julie F (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, it was a really difficult decision to place dad into a care home. The staff at Defoe Court Care Home really couldn’t have made this transition any easier for us. The care and support they have given to Dad (and us!) since he has been there has been outstanding and he has settled better
than we could have ever imagined. This is undoubtedly down to the friendly, committed staff and the caring ethos that underpins the core values of the home.

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Review from S W (Daughter-in-law of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is very clean. The super staff are friendly and caring. The activities offered are stimulating and well thought out and most importantly my mother-in-law is very content with her care, as am I.

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Review from P J (Friend of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, nothing is a bother. Great care, great services and the meals are good.

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Review from R W (Son of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just been to visit my mum again at Defoe Court. She’s been there for quite a few years now. I am still so pleased with the care that she is getting there. She loves it too. The staff there really put the 'care' into care home. Cannot recommend them highly enough.

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Review from Ian F (Brother-in-law of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic facilities and staff. My relative has been treated fantastically.

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Review from Lisa B (Daughter of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew I had made the right choice with regard to the care provider for my mam from the moment I walked in. Each and every staff member from domestics/chef/care staff/nursing staff made every effort to get to know her and adapted to her needs. They understood the transition from independence to being
dependent on carers was a difficult one and they supported her in adapting to this… they got to know her humour, her fears and despite being busy always made time for her… I knew she was safe and cared for when I could not be with her.
Unfortunately, her condition deteriorated to end of life and the staff were supportive to me and my family throughout the extended time we were able to spend with her before she passed away. They not only cared for her and preserved her dignity but they were also supportive of us.
Managers supported us during staffing issues to ensure my mother's care was not compromised in any way and I cannot thank them enough.

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Review from P R (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are really friendly and cannot do enough to help with any questions or concerns we might have. Nothing is a problem and my family member has settled in with the help of the many caring staff.

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Review from Joseph M (Cousin of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provision. Staff are professional, courteous and above all friendly. My relative has received prompt medical attention when required and refers to the facility as a hotel. Loves the meals, the choice and the fact that the staff take the time to take him outside for a breath of fresh air.

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Review from Maureen B (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are usually caring and considerate and management have time to talk to you on any matter you are concerned about.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.