Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 81-100
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

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Review from A K (Niece of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I commend the staff for their diligence during lockdown. They have ensured my aunt has been safeguarded in light of medical needs. I find that the staff are always very helpful when I'm arranging visits and so on. Always greeted with a smile, they engage well with my aunt on leaving and returning. My
aunt tells me how friendly and caring the staff are and how flexible they can be around her particular needs. It's frustrating for my aunt to be in lockdown and the staff have managed the situation admirably.

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Review from Claire M (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been an absolute blessing. My father was first welcomed into the home in the summer of 2021 after becoming quite poorly and needing 24-hour care. The staff made him feel at ease straight away as he struggled not being in his own home and they soon helped him settle in. I'd like to commend
the amazing care, kindness, trust and impeccable support they have given and continue to give to my dad and me. Nothing is ever too much for them, my dad loves his extended family and we are so grateful for them getting him to where he is now. Everyone in whatever role they work in Defoe deserves recognition as it is because of them that my dad is comfortable, happy, content and safe. Thank you each and every one of you from the bottom of my heart.

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Review from J C (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, approachable, kind, compassionate, pleasant and helpful.
Clean and comfortable home.
Feel Dad is well looked after - he feels safe and cared for.
Staff come in regularly to check he is okay.

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Review from Pamela L (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring. They treat residents like family. A good atmosphere. My mother has been a resident for almost seven years and is very settled here. The last two years have been very difficult due to Covid restrictions but the staff have been caring and supportive, keeping
me informed and when no visits were allowed kept us in contact via phone and iPad conversations. A big thank you to all the staff!

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Review from Peter R (Husband of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention and genuine affection shown to my wife was exemplary in every way. We will all be eternally grateful for this care.

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Review from Mark R (Son of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at Defoe Court enough. They made the most difficult time of my mum's final weeks the best experience possible for both my mum, dad and all the family. As a management team, you should be extremely proud of every member of the team. Amazing place, full of top people.

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Review from Carole D (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is getting excellent care. Staff are all lovely and care about her. Every need she has is taken care of.

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Review from Victoria R (Granddaughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is in Defoe Court Care Home and all the staff are amazing with her in there. They go above and beyond not just for my gran but for her family as well. The care and treatment towards my gran are second to none. There definitely has to be a special mention for the manager and nursing assistant
they go beyond their duties, you can tell this more than just a job to them.

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Review from Steven C (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of us are very happy with the care and the home itself.
We are assured she is in the best place possible, knowing she can come to no harm and is well looked after. All of the staff are lovely too.

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Review from J W (Granddaughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start with the home manager and her amazing staff at Defoe Court? This last year has been the most heartbreaking time for residents, staff and families but we couldn’t be happier with the outstanding care my grandmother has received. As a family we have been able to contact my grandmother
daily via telephone and FaceTime, seeing her smile and be happy in her surrounding has meant the world to us when restrictions haven’t allowed us to visit in person. I would never hesitate to recommend this care home to friends and family. The home is always spotlessly clean and the staff show real care and commitment to their roles, my grandmother loves joining in with activities and loves showing off her nails when she’s had them freshly painted. The home manager is fantastic, nothing is ever too much trouble and is always a pleasure to deal with. It is so important that my grandmother is being cared for with such kindness and dignity.
Thank you the home manager, to you and your team.

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Review from Jack C (Grandson of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my grandad. My grandad highly speaks of the home and the staff that work there. They are always organised and provide my grandad with the care which he requires. They are always there to answer my questions and queries and are always polite and supportive.

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Review from P R (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with everything regarding care home staff.

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Review from G S (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and mother-in-law were both at Defoe Court. The staff were always friendly and compassionate. I was more than happy about their care and the facilities. I hope I can get the same care when my time comes. Thanks to all.

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Review from D H (Granddaughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my Nana's care here. She appears happy. We are always informed of any issues and updates regularly. Brilliant we can now visit. The staff are very friendly. The staff always try to keep the residents involved with events. Excellent service.

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Review from Pauline L (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic! Amazing!. I am so happy with the care my mum receives in Defoe Court. This past year has been truly challenging not seeing my mum as I am used to but I have been kept well informed of my mum's condition and have been safe in the knowledge that her care is excellent and she is happy. All the
staff are brilliant whatever their roles.

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Review from A H (Daughter-in-law of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is the best carehome. Staff are very supportive and go out of their way to help. During covid, the home kept us updated with what was happening with my mother-in-law which is a great help when you couldn't see them.

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Review from Charlotte G (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Defoe Court for seven months and I cannot sing their praises enough.
He is surrounded by people who genuinely care for him and he is always treated with respect and dignity.
Both my dad's physical and mental health have improved since being at Defoe and the staff really
put their all into the residents.
Communication is great and staff always contact us with any issues and updates as well as for regular chats to keep us in touch with our dad despite the restrictions.
My dad going into care was a difficult time for us all and quite unexpected, but the staff and management at Defoe made it so easy for us and now it feels as though he is safely cared for by his second family. There are not enough thank you's to give!

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Review from Elaine C (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court have been exemplary in caring for my mam, who has a rare genetic disorder Huntington's disease, during such a difficult period. The staff are so professional, and always ensure the best of care and checking to see the correct PPE Is being used and at the same time showing so much empathy,
love, laughter and above all team spirit. My Mam has had so many setbacks, and every single time they ensure they go above and beyond, liaising with the HD team, Consultants, they have built relationships in such bizarre times, and my mam's care has not changed just gets better. I can call them at any time, and talk to a member of staff if I'm worried or the Manager calls me at home at 8/9 pm to ensure I'm ok and that I'm happy with everything. I really do love them all.

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Review from Paul C (Son-in-law of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Defoe Court for several years ago throughout that time the care has been second to none. Her needs can be complex as she suffers from a chronic illness with a very sober prognosis and yet every aspect of her care - whether this has been specific medical treatment adjustments
in conjunction with Consultants or emotional support for the family demonstrating a detailed understanding of her needs - has been addressed with both professionalism, competence and compassion. We would strongly recommend and endorse Defoe Court.

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Review from John B (Friend of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent visit to see my old friend, I would like to share my experience... The staff were organised and I felt very safe. The home was clean the staff friendly and welcoming. The manager came to greet me she was extremely friendly and answered all my questions I had. I have visited alot of homes
can I just say that Defoe Court was the most welcoming and homely and the atmosphere was great. Fabulous home, with a great team from management to the housekeepers.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.