Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 101-120
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
  • 20
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Date Published

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Review from Kim W (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank Defoe Court enough for the kind care and dignity they provide to my mam is outstanding. My mam is so well cared for and so so loved. They have enabled safe visiting. The manager and the entire team are so supportive and keep me informed. My mam is so happy. Which means I'm so happy.
The home is always clean and the staff are always smiling.

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Review from Dean T (Grandson of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been in Defoe for approximately 3 years and myself and my family couldn't explain in words what this amazing home and staff have done for my grandmother and the family. They are polite, caring and always respectful. This might not look like a brand new hotel but we didn't want my
grandmother to go to a hotel, we wanted her to feel like she was still with family and that's exactly how she feels and how we feel when we visit. If you want care, love and amazing care for your loved one I can assure you that there is no place better, we know when we go home she is safe and cared for. Thank you Defoe Court.

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Review from Barbara R (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Defoe Court for some time now and I am extremely happy with the care that she receives. It has been a very tough year due to the pandemic and not been able to go into the home to see my Mam. The staff have really made a fantastic effort in keeping me informed and able
to still communicate with my Mam through Facetime calls that the staff have set up. My Mam really missed going to the hairdresser and the staff noticed she was feeling down about this so one of the care staff who used to be a hairdresser would do her hair to make her feel and look good. My Mam said how this made her feel fabulous, I think that is what you call outstanding care. I am now allowed back into the home and been able to see the Manager and the staff to be able to thank them for all the hard work and thank them for keeping my Mam safe and healthy.

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Review from Maria T (Granddaughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been in Defoe court for 3 years now. As a family, we really struggled to put her into a care home however we were made comfortable by the staff and the caring feeling that she was in good hands. Before lockdown, I was over the moon with the amount of activities that were on offer
both in the home and external outings to different areas for day trips. All the staff from carers, domestic to management have been nothing short of amazing always making all our family feel welcome. Great home feeling with amazing staff.

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Review from D H (Friend of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently got to visit my best friend after almost a year and just wanted to say how lovely it was, I was greeted like an old friend by the staff, who were extremely professional. I felt safe being tested and with the way the visit was handled. I would like to thank these girls and guys for doing everything
they have done to keep my friend safe, even behind the masks you can see the smiles and the true care. Simply amazing Defoe Court.

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Review from Lorraine L (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been truly amazing in their care of Mum and in ensuring that I could keep in contact. I live in Guernsey and have not seen mum now for 18 months due to covid. We have FaceTimed and the staff have been so friendly and made sure mum knows it is me and that she understands what I am saying.
They have made an enormous effort to keep her current with the situation and make life as happy as possible. She looks so well and loves the entertainment provided. I have always been delighted with the care when I visit.

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Review from Susan M (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Defoe Court are amazing. As difficult as it is for me to accept, they are all now my Dad's new family and he loves them all. They've been with him right through covid, and when I'm unable to be with him. They always have time for me when I'm worried, or just want to ask how my Dad's
doing. These are difficult times for everyone yet they still go above and beyond for their residents and the families of residents. I am so grateful to each and every one of them for keeping my Dad safe and happy.

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Review from A I (Stepson of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad came into Defoe Care Home after becoming increasingly ill and my mother unable to continue looking after him. From the very first minute, he moved in he was made to feel welcome and at ease. The fantastic care and attention he received was far superior to the rest bite accommodation he had
previously encountered. The professionalism combined with a relaxed manner of the staff in Defoe I found an excellent combination. His care included nursing requirements and the attention he received I want to describe as simply brilliant. His room was newly decorated for his admission and new furniture was purchased to accompany this and also an extension to his bed. We were encouraged to bring items from his home to help his room feel like his own. Although his stay was sadly quite brief I know his time spend there was thoroughly cared for and made comfortable and happy. Thank you to everyone involved in looking after him at Defoe Court Care Home.

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Review from Paige W (Granddaughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing staff make Defoe Court more than a care facility. They go beyond their duties to ensure residents are comfortable and their families have peace of mind that their loved one is being taken care of.


I am so pleased, out of every care home in the area, that my gran is being looked after

so lovingly and earnestly at Defoe.

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Review from Marion G (Relative of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the manager and staff of Defoe Court enough since my relative moved into this home last year. Due to a medical condition, and despite the hospital staff's best efforts, he was at a standstill health wise and as he would have been unable to go home at this time the best alternative was
a care home. Defoe Court came highly recommended and it was the best decision the family made as our relative has physically come on leaps and bounds since moving in. The staff constantly provide him with excellent care, support and encouragement and have worked so hard these last few months, in such extenuating circumstances, to make sure he, and all of the residents are kept as safe and as well as possible. The staff take great care to ensure the family is kept up to date regularly and ensure we have frequent phone and video calls when window/pod visits aren't allowed and we receive videos and pictures so we can see how he is progressing and what activities he is enjoying. Truly has given us peace of mind, thank you.

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Review from Nicola W (Friend of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have seen by the home manager and staff is second to none - I have witnessed how patient they are and how they go above and beyond to make sure the residents are not only cared for but have a quality of life with the amazing things that Defoe Court put in place for residents.

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Review from Grace G (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Defoe since September 2020, after suffering from a stroke, and I couldn't ask for a better place for him to be in!
The staff all go above and beyond, and they care for the residents as though they are their own family.
They have all taken the time to get to know my dad so they
can interact with him in the best way possible. They are always super quick to contact me if anything has happened (he falls over a lot!) and I'm so grateful for the effort they go to when it comes to organising video calls and visits.
I can see how happy certain members of staff make my dad, with the time and effort they put into him and it's massively appreciated! I'm not sure when he'll be able to leave, but it's great to know how well looked after he is in the meantime.

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Review from Heather S (Respite Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought it was very friendly and it had a lot of warmth and I would recommend you to friends and family. It was my first time in a care home, the food was very nice and the room was nice and clean.

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Review from Barry C (Husband of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife arrived at the care home direct from hospital, there has been a substantial improvement in her physically and mentally.
I cannot praise the staff highly enough for the care they have given her and the management for keeping me informed and answering any questions I ask. To sum up; a first-class
service from a first-class team.

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Review from Elaine C (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Huntington's disease and the manager and her team are phenomenal in how they provide for her, they have gone above and beyond and exceeding all our eyes. They are the best care home team I have ever seen and I've seen a lot, to truly care. They are kind, professional to the core and consider
everyone's needs including mine, they have become my family, and I'm missing them so much. Thank you for all the Facetime calls and updates. You really are the best.

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Review from Stuart M (Son-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home have been nothing short of wonderful with regards to looking after my Father-in-law during this difficult time.

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Review from Lyn A (Partner of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In such a difficult time I would like to highly praise the care given to residents by your dedicated and wonderfully caring staff team.
They are so hard working, friendly and cheerful and go over and above their role to make life as safe and pleasant as possible for residents and their relatives whilst
the home is locked down to protect the residents.
A special thank you to my partner's care worker who has gone out of her way to set up video calls with my partner. It means so much to be able to see that he looks well cared for and his happiness in being able to see and talk to me.
My partner was originally admitted as an emergency placement and I consider that we are so fortunate that Defoe Court was the place available. I could not chose a better home to care from him and am so relieved that he is able to stay on a permanent basis as the whole staff team treat him in a warm, friendly way making him feel he is one of the family.
I would highly recommend Defoe Court.

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Review from John H (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time mum was at Defoe Court, she was treated with dignity and respect. She was given the best of residential care along with an excellent care package from the nursing staff. Everyone who has visited mum was keen to point out how friendly and approachable the staff were and how homely the
place felt. I appreciate the care given by all staff but must thank the nursing team for not only looking after mum but caring for the whole family. 5 stars all round.

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Review from J H (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is just like home from home even for visitors. The manageress and all the staff are fantastic, we, unfortunately, lost both parents this last year and the care and support we received was excellent. The range of activities is amazing and we are always made to feel welcome.

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Review from H C (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 6th January, we were told our dad was nearing the end of his life. This was a devastating moment but the staff were very supportive and caring. They ensured dad was comfortable through his last few days until he passed away on 8th January aged 91 years. Nothing was too much for them, they kept
us informed and they looked after us too. When he dies they comforted us and every one of them went to say goodbye to him. That showed us how much they thought of dad. They are an extremely amazing team. Each of them is dedicated to their job and the residents. We thank them all.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.