Defoe Court Care Home

Defoe Crescent, Newton Aycliffe DL5 4JP
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9.8 220 Reviews
  • Defoe Court Care Home, Newton Aycliffe
Defoe Court Care Home, located in the friendly town of Newton Aycliffe, provides personalised residential and nursing care to older people.

The lovely home offers an ever-popular hairdressing salon, tea room and fantastic wellbeing programme for all residents to enjoy. Defoe Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or family and friends.

The professional care team at Defoe Court takes the time to learn about each resident’s individual hobbies and interests, supporting everyone to lead an active and fulfilling life. In addition to the range of activities available, the team support residents to take an active role in the Newton Aycliffe community. Whether it's building relationships with neighbours in local community groups and schools or visiting businesses in the area, there's something to suit every person.

Each member of the professional care team is on hand to ensure residents enjoy each day at Defoe Court. Led by a friendly and experienced home manager, they strive to deliver the kindest care to residents, supporting them to lead their best possible life.

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Care Provided by Defoe Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Defoe Court Care Home Reviews (220)

Total of 220, showing 121-140
9.8

Defoe Court Care Home has a Review Score of 9.8 (9.782) out of 10, based on 50 reviews in the last 2 years. Over all time Defoe Court Care Home has 220 reviews.

Overall Experience

  • 198
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Review from Billinda L (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Defoe Court Care Home for 3 years now and have found the care she gets excellent. The staff are all lovely and nothing is too much trouble for them. There is always plenty of activities organised for the residents ranging down from singers to making things with the nursery children
and trips out which my mam really enjoys.

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Review from Anna B (Granddaughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad is currently at Defoe Court and the care provided to him is outstanding - it really feels like a big family.
All staff, in all positions, are very attentive, respectful, friendly, caring and maintain the dignity of the residents at all times. They go above and beyond not only for the residents
but for family members also - I have first-hand experience of this and am so appreciative of the support they are providing. If we have questions they are more than happy to answer them and keep us informed about his care at all times.
When I visit, I leave knowing that Grandad is in the best hands and this is comforting to know.
I highly recommend Defoe Court and cannot thank the team enough.

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Review from Laura H (Granddaughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so reassured that my grandad is well cared for in this amazing care home. The staff are all extremely professional, friendly and genuinely caring.
The home itself is well equipped with great facilities for residents and is kept to a high standard of cleanliness. Thank you!

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Review from John C (Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words to explain the excellent time you will have spending time here. The staff, carers, nurses, nurses assistants, cleaners and management can't do enough to please you, never complaining and always ready to assist wherever possible. Your stay with them will be pleasurable and I would
have not hesitation to recommend to friends, family or anybody who requires a place in a care home.

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Review from David P (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever over staff, help, food, facilities and atmosphere. Very friendly and professional. My dad was comfortable and settled within hours of arrival. Nothing is a chore or an inconvenience for staff. Thank you.

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Review from George B (Son of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care and the brilliant team who work here. From the bottom to the top, teamwork! I have nothing but praise for everyone here and would like to thank everyone for the way they have cared for my mam. Also the peace of mind I have had all the time my mam has been here.
Thank you.

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Review from Kim J (Son of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was with Defoe Court until his death in July 2019 for a number of years. Suffering from an awful, debilitating illness he struggled to come to terms with his lack of independence. The staff, at the care home, did all they could to maintain as much of his independence as was possible, without
putting him at risk. They welcomed his wife, who visited every day, to be with him and behave as if he were in his own home. They knew his moods, his likes/dislikes and they made him so comfortable. Living so far away (Australia) the major comfort (apart from his wife visiting every day) was knowing he was loved and the staff were doing all they could to support him. During the last few days, the staff came in on their day off to see him to say their goodbyes. They did not have to do this and it just demonstrated that they had gained from their relationship with him too. He was not a number, he was not a resident, he was part of the Defoe family. I cannot thank you enough.

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Review from David C (Respite Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was very comfortable. Staff were always friendly, helpful and caring towards me.
Thank you.

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Review from Rebecca T (Granddaughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my nan has been in Defoe's care, the staff have been absolutely amazing. They're so compassionate and can't do enough to help. I know they've kept her as comfortable as possible and eased her transition whilst also ensuring family and friends have the support they need.

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Review from Nicola T (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my experience of care homes, Defoe Court is one of the nicest places I have been to. Staff and carers acted with integrity, compassion and sensitivity. I could not have asked for better care for my mum.
I recommend this care home fro any loved one who needs that extra special care.

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Review from Ashley B (Friend of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the staff enough for their care with a really good friend of mine, she wasn't in the home long but the staff looked after her as if she was a family member. Their thoughtfulness and respect they showed until the end was unbelievable. Thank you so much.

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Review from Victoria S (Granddaughter of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Defoe Court with my mother whilst looking for a 24-hour care placement for my grandmother following a Stroke. From day one the staff went over and above their duty to care to make sure the transition from hospital to the home was as smooth as possible. Warm, welcoming staff at all hours of the
day, always going the extra mile to make sure our grandmother is taken care of empathetically and holistically. Nothing is ever to much trouble and the care and attention our grandmother receives is exceptional. The ‘cafe’ for visitors and residents is a fantastic facility, there’s always activities to engage with the residents if they want to participate, like harvest festivals to school children visiting! Staff are always respectful and promote independence, ensuring emotional, physical and spiritual needs are met for my grandmother. Huge thank you from our family to the amazing staff.

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Review from A S (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent!
They are very careing, attentive, friendly, approachable and helpful. They show a knowledge of their clients and make family and friends welcome including friendly pets. From a personal angle, my wife and I have found visiting my parent a more pleasant experience by the approach
of staff towards my parent and us.

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Review from J S (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt that my father would be well cared for and this proved to be true. He was unsteady and not capable of looking after himself any longer. He was cantacerous and awkward but received excellent care until he sadly went into terminal decline. The staff continued to look after the family as we sat
through his final days. I cannot praise the staff here highly enough. Excellent throughout.

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Review from M S (Daughter-in-law of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court is a well-managed care home. The staff cannot do enough in my opinion. We as a family were always made welcome and the staff deal with difficult situations in a calm and professional manner, treating the residents with dignity and respect. My father-in-law presented aggressively at times
and they were never fazed. I'm pleased we found Defoe Court and would highly recommend to anyone seeking a secure and caring placement for a family member.

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Review from Melanie M (Sister of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in this amazing care home from October 2018 until mid-June 2019. My sister had a diagnosis of leukaemia and struggled with her own personal care. Throughout her time living at Defoe, all staff were amazing and very caring far beyond their job role. I speak from all the family and can't
thank the staff enough for supporting my sister and us until the very end. The business manager was amazing. Thank you so much.

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Review from India R (Friend of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely overwhelmed by the care and support from Defoe, not only for the resident but also for friends and family. The emotional care and support alongside the physical care and support are outstanding. All staff work as an impeccable team - management included.

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Review from Samantha O (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Defoe to any friends and family. The team is outstanding, working together and delivering the outstanding care they do every day. Also, management is outstanding and the care from even the management is unbelievable. I know my mother is well looked after and I don’t need to hesitate
to leave her if need be for a day because she will receive all the support and care she needs without us being there. Outstanding care home.

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Review from Jackie B (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past year, my Mam and Dad have lived at Defoe and the care they received has been fantastic. The last two months have been very difficult with Mam being poorly and sadly she passed away the end of April. The staff went above and beyond not only providing amazing care to my Mam and Dad but also
looking after us as a family. The staff even came in on their days off to see Mam and this just highlighted how much they care and how they see residents as their own family.
I will be eternally grateful to all of the staff for everything they did for us all.

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Review from Amanda T (Daughter of Resident) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Defoe Court Care Home has been a blessing for my family. From the manager down, the staff are caring, helpful and very good at their understanding of their resident's needs. Each and every member of staff is kind and compassionate.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Defoe Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Defoe Court Care Home is calculated as follows: ( (490 Excellents x 5) + (79 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 593 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Defoe Court Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (1)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about Defoe Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.